DaVinci Datasheets

Explore DaVinci’s Integration Datasheets. Customize your contact center with our open API, enabling proactive customer service and adaptable solutions for your unique goals.

Oracle CX Sales & DaVinci

DaVinci Datasheet Featured

DaVinci Datasheet

Cisco

Cisco & DaVinci 

Alvaria Integration with DaVinci

Alvaria & DaVinci Datasheet

Zendesk

Zendesk & DaVinci

Control your entire customer experience ecosystem with one orchestration platform.

Enhance Agent Control
Enhance Agent Control

Streamline agent tasks with DaVinci’s easy app and UI changes, requiring minimal coding for increased control over daily processes.

Efficient Business Processes
Efficient Business Processes

Utilize DaVinci interactions to enhance efficiency in credit card processing, ticketing systems, verification, and custom applications.

Integrated Services
Integrated Services

Combine CCaaS seamlessly with services like Open AI, Twilio SMS, Power Automate, and more for a comprehensive solution.

Insights & AI Training
Insights & AI Training

Leverage DaVinci’s interaction events for AI model training, enhancing capabilities such as predictive analysis, sentiment analysis, and chatbots.

Cross-Departmental Collaboration
Cross-Departmental Collaboration

Transfer calls outside CCaaS to involve knowledge workers from various departments, gathering insights from diverse interaction data.

Contact Center CRM Integration

DaVinci, an interaction orchestration platform, creates agent and customer experiences through its two core layers.

1. Experience Orchestration: With its event-driven architecture and extensive library of pre-built apps for top CRM and contact center solutions, DaVinci empowers CX leaders and solution architects to control user experiences fully.

2. Deployment Orchestration: By streamlining deployments of interaction management solutions, DaVinci offers infrastructure services such as identity and access management, along with robust data management, ensuring Day 1 Data Protection.

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