We help higher education institutions streamline workflows and automate administrative tasks using DaVinci’s services and toolkit, enabling more efficient management of student services and academic operations for an enhanced educational experience.
Your Salesforce CRM should meet your needs where they are. That requires intelligent voice, digital, and AI capabilities that connect your contact center, back-office systems, and customer data in real time. Whether you’re in manufacturing, healthcare, financial services, or any other industry, we help you turn Salesforce into an operational advantage.
Eliminate the gap between CCaaS and CRM. We embed voice directly inside Salesforce Voice, unify routing across Omni-Channel, and enable real-time transcription, all while supporting a flexible BYOC model.
Turn AI into an active participant in every interaction. With Agentforce, conversations trigger workflows, surface insights, and automate tasks in real time, without leaving Salesforce.
Keep agents inside Salesforce while connecting voice, digital channels, and business systems into a single routing and orchestration layer. No swivel-chair. No lost context.
Explore popular use cases of the DaVinci Toolkit among our Higher Education customers.
DaVinci’s Automated Agents handle incoming student applications, sorting and processing data for quicker response times. Agent Assist can flag incomplete or priority applications, allowing staff to focus on high-value tasks and enhancing the student experience with fast, accurate communication.
DaVinci’s Automated Agents and IVA provide round-the-clock support for students, handling inquiries related to financial aid, class schedules, and campus events, improving accessibility and ensuring students have consistent, accurate support at all times.
Through real-time transcription and AI sentiment detection, DaVinci helps student support teams in higher education flag urgent or emotionally charged cases—like mental health concerns or academic stress—for faster and more thoughtful responses.
DaVinci’s Automated Agents and IVA help higher education advancement teams deliver personalized alumni communications—ranging from donation campaigns to networking opportunities—based on engagement history and AI-driven insights.
Reminders and confirmations for alumni events, like reunions and virtual panels, are easily managed by DaVinci—saving time for higher education staff and boosting turnout.
Book a session with one of our product specialists who are ready to help you experience the DaVinci Toolkit firsthand. During this session, we will determine your goals, discuss your use cases, and explore how our Deployment and Experience Orchestration services can transform your business.
Learn how the DaVinci Toolkit ensures long-term success with seamless integration and ongoing support. Our approach combines robust technology with dedicated customer care, empowering your team to fully leverage the toolkit’s capabilities.
Discover how DaVinci seamlessly integrates with your existing CRM and tools. Our platform enhances, rather than replaces, your systems, ensuring a smooth transition. Whether you use popular CRMs or other applications, DaVinci offers flexible integration options to leverage your current investments while unlocking new capabilities.
The DaVinci Toolkit offers extensive customization options to meet your unique business needs. Whether you require pre-built applications, low-code solutions, or fully custom apps, DaVinci allows you to tailor the toolkit to fit your specific workflows and customer experience initiatives. This flexibility ensures that you can adapt the platform as your requirements evolve, empowering you to optimize your operations effectively.
This company streamlined its communication by implementing DaVinci’s cloud telephony solution. By integrating it with their existing platforms, their team now has seamless access to advanced call controls and real-time information, improving efficiency and response times across operations.
Carnival Cruise Lines struggled with inconsistent call logs, making it difficult to track sales activities and optimize performance. Without real-time data, their reporting was unreliable. After adopting AMC Technology’s Interactive Orchestration Platform, integrating Siebel and Avaya, Carnival improved reporting and gained actionable insights for their 700 agents in Florida.
Using the DaVinci solution, this company improved operations by integrating the Genesis telephony system with Dynamics 365. This integration enhanced call handling, email management, and order capture, exceeding Service Level Agreement metrics and boosting customer satisfaction while promoting broader Dynamics 365 adoption across the company’s network.
A regional financial institution used DaVinci’s Screen Pop to simplify authentication and reduce call times. By integrating with Salesforce and Cisco, the contact center gained instant access to customer data, improving both efficiency and experience.
Colmobil, Israel’s leading automotive company, partnered with AMC Technology to integrate SAP CRM with CISCO UCCX CTI. This unified user interface streamlined call center operations, eliminating the need for agents to switch between systems, which previously caused inefficiencies and errors. The solution improved real-time customer data access and operational efficiency.
A leading manufacturer in the household and personal care sector faced challenges consolidating customer interactions during their SAP C4C transition. By implementing AMC’s DaVinci platform, they integrated multiple CTI environments and enhanced collaboration among teams. This unified approach to managing agent profiles led to increased efficiency and customer satisfaction in their interaction management processes.
Scope Metals Group, handling 900 daily calls, needed an integration between their SAP CRM and phone system to display customer details efficiently. AMC Technology’s DaVinci platform provided this integration, streamlining agent workflows with a single interface. The team also benefited from AMC’s prompt and reliable support, enhancing their overall experience.
Continental Tire faced challenges with manual customer searches, causing order errors. By integrating CTI with SAP and Avaya AES, they reduced mistakes and call-handling times, improving customer service. The system now handles 27,500 calls monthly across 23 centers, and its success has prompted other markets to adopt similar solutions.
Darby Dental Supply, one of the largest U.S. dental distributors, celebrated 10 years as an AMC customer by integrating DaVinci’s solutions. Using click-to-dial technology in their outbound call center, Darby streamlined operations and improved customer experiences. This integration helped them enhance performance, achieve business goals, and maintain a competitive edge.
CPS Energy transitioned from Avaya AES to Cisco UCCX in 2016 without issues, thanks to AMC Technology’s seamless integration. Despite installing new systems, AMC’s product was the only one without problems.
CLAL Insurance, a leading provider in Israel, aimed to improve customer service by streamlining call handling times. After extensive research, they selected AMC Technology’s Computer Telephony Integration (CTI) solution to connect their Cisco telephone system with their SAP CRM. This integration enhanced efficiency for their 400 contact center agents, resulting in a more satisfactory customer experience.
Alghanim improved call center efficiency by integrating DaVinci, reducing downtime and streamlining operations. Agents previously struggled with handling high call volumes and switching between screens, leading to errors and delays. With DaVinci, they automated processes like customer lookups and order creation, minimizing manual tasks and ensuring continuous service for their 24/7 operations, significantly enhancing both efficiency and customer experience.
The dealership enhances customer engagement by creating a custom app integrated with DaVinci’s advanced call masking solution. This tool allows agents to discreetly call for various services while maintaining the dealership’s privacy. It seamlessly integrates with the CRM system to provide location-specific insights, strengthening customer relationships.
