When customers want to explore new automation ideas or expand existing workflows with expert guidance.
Managed Services
Continued success through training, best practices, and system health
AMC Technology’s Managed Services are designed to help customers get the most from their DaVinci solutions long after go-live. From training and technical updates to performance check-ins and evolving use cases, our team works alongside yours to ensure ongoing value, system stability, and readiness for new automation and AI features.
What Managed Services Covers
AMC Technology’s Blueprinting Services help organizations define a clear technology strategy before implementation, ensuring alignment with business goals and maximizing ROI.
When teams need ongoing guidance or support as systems, use cases, and priorities change.
After go-live, teams use Managed Services to review configurations, validate decisions, and prepare for upcoming changes.
To apply updates, assess system health, and ensure your deployment remains stable, secure, and aligned with your goals.
How Teams Use Managed Services
Managed Services time is flexible and can be applied where teams need guidance most.
Keep Environments Stable and Moving Forward
Teams use Managed Services to stay ahead of platform changes while keeping day-to-day operations steady.
- Plan and support platform or Voice transitions
- Review system health and readiness ahead of updates
- Coordinate changes across integrated systems
- Validate configuration decisions before rollout
- Reduce risk as environments evolve
Plan, Test, and Expand with Confidence
Managed Services is often used as a planning and validation layer as teams explore what’s next.
- Blueprinting and technical discovery
- Workshops and working sessions
- Sandboxing and solution validation
- Use case and AI planning
- Prioritizing next steps without disruption
What Teams Can Expect
How teams stay aligned, supported, and moving forward.
Managed Services
BUILT FOR SALESFORCE CONTACT CENTERS
AMC Technology supports Salesforce-powered contact centers with ongoing guidance across platform changes, integrations, and evolving use cases. From planning Open CTI to Salesforce Voice migrations to evaluating AI-driven workflows, Managed Services provides practical support rooted in real-world Salesforce environments.
Why add Managed Services?
With Managed Services, you don’t just get support, you get a strategic partner who knows your environment, understands your goals, and works alongside your team to keep things running efficiently.
Managed Services in Action
See how teams use Managed Services to support platform changes, maintain stability, and plan what’s next without disrupting operations.
650+ Agents Supported with Salesforce Voice
A North American home improvement retailer used AMC Technology’s Managed Services to support a hybrid Salesforce Voice and Avaya environment. Our team helped prepare Salesforce Voice environments, support platform upgrades, maintain system stability, and align technical decisions with long-term business goals. Managed Services allowed the customer to move forward with confidence while keeping day-to-day operations running smoothly.
Frequently Asked Questions
Managed Services provides ongoing access to AMC’s consultative services. This includes training and enablement, system health reviews, use case and AI planning, and structured wellness checks. Teams use Managed Services to stay aligned as their environment evolves, plan changes intentionally, and get expert guidance over time.
Managed Services is proactive and relationship-driven. Instead of reacting only when issues arise, AMC works alongside your team to review system health, plan upcoming changes, and support evolving use cases. The focus is on guidance, preparation, and continuity rather than ticket-based support.
Managed Services time can be applied across AMC’s consultative and professional services, depending on your needs. Teams commonly use Managed Services for services such as:
Blueprinting and technical discovery
Architecture and integration reviews
Workshops and working sessions
Sandboxing and solution validation
Use case and AI planning
Salesforce Voice and platform transition planning
Ongoing system health and wellness reviews
This flexibility allows teams to focus Managed Services where it has the most impact as priorities change.
Yes. Managed Services supports environments that span multiple platforms and integrations. AMC works with teams to ensure changes are coordinated and aligned across their broader contact center ecosystem.
Engagement cadence is flexible and based on your needs. Teams typically use Managed Services for a mix of scheduled check-ins, working sessions, and ad hoc guidance as priorities shift.