Modernize patient support with secure, AI-ready tools built for healthcare operations.
AMC Technology works with your existing platforms, like Epic, Salesforce, and Avaya, to bring in AI, real-time translation, and automation while keeping PHI protected and workflows familiar.
Your Salesforce CRM should meet your needs where they are. That requires intelligent voice, digital, and AI capabilities that connect your contact center, back-office systems, and customer data in real time. Whether you’re in manufacturing, healthcare, financial services, or any other industry, we help you turn Salesforce into an operational advantage.
Eliminate the gap between CCaaS and CRM. We embed voice directly inside Salesforce Voice, unify routing across Omni-Channel, and enable real-time transcription, all while supporting a flexible BYOC model.
Turn AI into an active participant in every interaction. With Agentforce, conversations trigger workflows, surface insights, and automate tasks in real time, without leaving Salesforce.
Keep agents inside Salesforce while connecting voice, digital channels, and business systems into a single routing and orchestration layer. No swivel-chair. No lost context.
Explore popular use cases of the DaVinci Toolkit among our healthcare customers.
DaVinci’s services and Toolkit utilize IVA and Agent Assist to deliver personalized patient interactions. By using real-time transcription and sentiment analysis, DaVinci ensures timely, tailored care and enhances patient experience.
With AMC’s DaVinci Toolkit, healthcare teams can securely use real-time transcription with HIPAA-compliant redaction and sentiment analysis to personalize patient interactions, while multilingual support ensures inclusive access for every caller.
Real-time transcription and sentiment analysis help identify when a patient issue is urgent, flagging key phrases or emotional cues that require immediate attention. AMC’s DaVinci Toolkit supports these workflows securely, ensuring high-priority cases reach the right clinician without delay.
Automated scheduling and reminder workflows keep patients on track while reducing manual coordination for staff. Through integrations with Epic, Salesforce, and other clinical systems, AMC simplifies appointment management and reduces costly no-shows.
Routine processes like insurance verification, claims follow-ups, or care plan updates can be automated safely within existing systems. With AMC’s Blueprinting and Proof of Technology services, healthcare teams can validate and scale these automations without disrupting patient care.
Protecting patient information is essential in every contact center interaction. From transcription to data storage, AMC ensures all workflows meet HIPAA and GDPR standards with encryption, redaction, and audit-ready reporting built in.
Continuous monitoring ensures that every AI-driven or agent-assisted interaction follows your organization’s compliance policies. AMC provides real-time visibility into workflows, helping healthcare leaders detect risks early and maintain alignment with HIPAA and internal security standards.
Detailed reporting and traceable workflows make it easy to demonstrate compliance during internal or external reviews. AMC’s solutions create audit-ready records automatically, so healthcare organizations can validate performance, security, and data handling with confidence.
Yes. AMC’s DaVinci Toolkit includes encryption, redaction, and audit-ready reporting to ensure all workflows meet HIPAA and GDPR requirements. Every solution is validated through our Blueprinting process before deployment.
AMC connects your EHR and contact center platforms, such as Epic, Salesforce, or Avaya, to surface patient data securely within a single workspace. This eliminates system switching and improves care coordination.
AI can manage low-risk, routine workflows like appointment scheduling, reminders, and eligibility checks, while Agent Assist supports staff in real-time for higher-touch conversations requiring empathy or clinical oversight.
Most organizations start with AMC’s Blueprinting and Proof of Technology services. These short, low-risk engagements let you validate AI use cases and compliance needs before scaling across the enterprise.
Book a session with one of our product specialists who are ready to help you experience the DaVinci Toolkit firsthand. During this session, we will determine your goals, discuss your use cases, and explore how our Deployment and Experience Orchestration services can transform your business.
This company streamlined its communication by implementing DaVinci’s cloud telephony solution. By integrating it with their existing platforms, their team now has seamless access to advanced call controls and real-time information, improving efficiency and response times across operations.
Carnival Cruise Lines struggled with inconsistent call logs, making it difficult to track sales activities and optimize performance. Without real-time data, their reporting was unreliable. After adopting AMC Technology’s Interactive Orchestration Platform, integrating Siebel and Avaya, Carnival improved reporting and gained actionable insights for their 700 agents in Florida.
Using the DaVinci solution, this company improved operations by integrating the Genesis telephony system with Dynamics 365. This integration enhanced call handling, email management, and order capture, exceeding Service Level Agreement metrics and boosting customer satisfaction while promoting broader Dynamics 365 adoption across the company’s network.
A regional financial institution used DaVinci’s Screen Pop to simplify authentication and reduce call times. By integrating with Salesforce and Cisco, the contact center gained instant access to customer data, improving both efficiency and experience.
Colmobil, Israel’s leading automotive company, partnered with AMC Technology to integrate SAP CRM with CISCO UCCX CTI. This unified user interface streamlined call center operations, eliminating the need for agents to switch between systems, which previously caused inefficiencies and errors. The solution improved real-time customer data access and operational efficiency.
A leading manufacturer in the household and personal care sector faced challenges consolidating customer interactions during their SAP C4C transition. By implementing AMC’s DaVinci platform, they integrated multiple CTI environments and enhanced collaboration among teams. This unified approach to managing agent profiles led to increased efficiency and customer satisfaction in their interaction management processes.
