Transform Your Contact Center with DaVinci’s

Avaya Integration

Streamline your CX performance with DaVinci™ & Avaya

Streamline your CX operations and boost productivity with seamless integration between your CRM and Avaya or CCaaS. Improve customer service by accessing caller information and interaction history from your CRM, enabling agents to provide personalized and methodical support. Get more from your Avaya investment by giving employees actionable insights to optimize performance and make data-driven decisions.

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Better Customer Experiences

Empower agents with customer data and history so they can provide personalized and efficient help.

Increase Efficiency

Streamline operations by providing screen pop of customer info, providing single agent desktop with tools needed to reduce activity handling time and improved productivity.

Simplify Infrastructure

Consolidate CX system and communication channels management, manage remote work from anywhere, and enhance security compliance.

The DaVinci Toolkit

A Hybrid Blend of Custom-Built and Pre-Built Solutions for Feature-Rich Flexibility

The DaVinci toolkit is designed to orchestrate complex use cases for contact centers and enhance customer experiences. As a hybrid of pre-built and custom-built solutions, it offers an ideal combination of a feature-rich platform with exceptional flexibility. Leveraging years of industry expertise, DaVinci offers a flexible and secure solution that simplifies implementation and delivers superior functionality compared to traditional pre-built solutions.

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Common AI Use Cases

With AI-powered capabilities from DaVinci and Salesforce Voice, businesses can free up agents from routine tasks, boost accuracy, and create smooth, effortless customer interactions.

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Real-Time Transcription

Convert live conversations into actionable insights, ensuring accurate records and faster resolutions.

Agent Assist

Empower agents with real-time AI-driven recommendations and contextual insights to deliver superior customer experiences.

IVA

Intelligent Virtual Assistants (IVA) Automate routine inquiries and streamline self-service, improving customer satisfaction.

Automated Agent

Handle repetitive tasks with AI-powered bots, reducing agent workload and increasing efficiency.

Designed specifically for business executives and technical specialists

DaVinci includes pre-built apps for all major CRM and CCaaS

Plug & play any combination of CRM & communication channels:

CRM: Epic, Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, Salesforce Voice, ServiceNow, Zendesk

Communication: Amazon Connect, Alvaria, Avaya, Cisco, Five 9, Genesys Cloud, Microsoft Teams, NICE CXone, RingCentral, Twilio, Twilio Flex

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