Harness the Power of CRM and Integrate Your Contact Center Connecting communication channels like phone, chat, and email with CRM drives efficiency and higher customer satisfaction. LEARN MORE Contact Center Increase agent efficiencies via screenpop, click to dial, and advanced phone features like conference and transfer from within CRM Streamline IT costs by leveraging existing phone infrastructure Omni-Channel Simplify Agent multi-tasking by routing all agent work (leads, cases, phone, chat, email, social, etc.) through a single user interface Empower agents with a full 360 degree view of the customer so they can respond quickly to inquiries Social Engagement Extend proactive customer care to include social media Easily identify and quickly respond to sales leads and service opportunities on social media networks Agent Analytics Make knowledgeable decisions based on comprehensive and accurate data Access phone and/or omni-channel reporting from within CRM
