We combine Design, Delivery, and Orchestration Technology so your contact center use cases can go live and hold up under real call volume.
turning ideas into working production experiences since 1995
Top Salesforce Partner for Salesforce Voice OrchestrationAgentforce Voice EnablementAvaya IntegrationReal-Time TranscriptionCisco Integration
Generic Solutions Don’t Solve Specific CX Problems.
Your contact center has use cases that no off-the-shelf tool was built for: which systems need to connect, which speech-to-text service fits, how transcription should work with the rest of your stack, how to lower AI consumption. AMC figures that out, then leaves DaVinci running in your environment to keep orchestrating it.
Why AMC Technology
Forward Deployed Engineers +
Real-Time Contact Center Orchestration
Voice and AI initiatives cross a lot of systems. That’s why the combined model matters. Your initiative touches Salesforce, telephony, contact-center vendors, customer data, workflows, and real-time interaction signals, often all at once.
Forward Deployed Engineers
The Team Behind Every Deployment
AMC’s Forward-Deployed Engineers own the full transformation lifecycle, from clarifying business goals to configuring, extending, validating, and deploying your experience. Even staying engaged to improve it as your needs change. With deep experience across contact center operations, Salesforce, and voice infrastructure, FDEs bring the expertise to move from use case to production.
DaVinci Toolkit
The Contact Center Orchestration Platform
DaVinci is the orchestration layer that ties your contact center together, connecting Salesforce, telephony, AI, and customer systems through synchronized signals, context, and workflows. Purpose-built IP means you’re not starting from scratch, which means faster deployment, fewer resources, and a platform that evolves with you.
Connect the Contact Center Technology You Already Use
What You Can Build
Every Contact Center Initiative Starts With a Use Case
DaVinci and our FDEs support the full range of voice and AI experiences your contact center needs — without locking you into a single vendor’s roadmap.
Autonomous Voice
Resolve routine calls without an agent. Let AI handle high-volume, well-defined interactions end-to-end, with a clean handoff when it can’t.
Agent Assist
Give agents the answer before they ask for it. Surface knowledge, next-best actions, and compliance prompts live, during the call.
Real-Time Transcription
Turn every conversation into usable data. Capture structured, searchable records the moment they’re spoken — for QA, analytics, and automation.
Context Transfer
Stop making customers repeat themselves. Carry identity, history, and intent across every system and every handoff, automatically.
Sentiment & Escalation Detection
Catch a conversation going sideways before it does. Flag emotional and risk signals in real time so supervisors can step in before it escalates.
Our Process: The DaVinci Flow
Here’s how we help you deliver smarter customer experiences
01
Design
Define your strategy. We work with you to explore use cases, validate your environment, and build a roadmap that includes services such as sandboxing, proof-of-technology, costing, and workshops.
02
Build
Bring your solution to life. We handle system setup, custom integration, feature enablement, testing, and training—everything needed to pilot your solution and prepare your team for success.
03
Orchestrate
Grow smarter over time. From managed services to custom enhancements and agent wellness checks, we provide long-term support to ensure your solution stays optimized and future-ready.
What Does This Mean For Your Contact Center?
Less Vendor Sprawl. More Control. A CX Operating Model That Lasts.
When transcription, orchestration, carrier flexibility, and lifecycle services work together, enterprises stop managing a pile of disconnected tools and start operating from a single, coherent CX layer. One that adapts over time instead of becoming obsolete every few years.
AMC connects carriers, contact center platforms, CRMs, AI tools, and legacy infrastructure into one orchestrated CX operating layer built around your business, not a vendor ecosystem.
Preserve existing infrastructure investments, avoid unnecessary telephony markups, and unlock operational efficiencies without adding another layer of platform lock-in.
Adopt AI, cloud platforms, and modern CX capabilities on top of the systems you already rely on without forcing disruptive rebuilds across the enterprise.
Change carriers, CCaaS platforms, CRMs, or AI providers without rebuilding the entire CX stack. AMC keeps the architecture adaptable over time.
Real-time transcription, orchestration, and voice infrastructure work together to turn fragmented CX environments into AI-ready operations.
Replace fragmented vendors, disconnected workflows, and overlapping systems with one orchestrated strategy and one accountable partner.
Salesforce OpenCTI Retirement in
541days
07hours
02minutes
32seconds
Years In the contact center business
Average increase in agent productivity
Uptime
Average Rating
Technology changes. Customer expectations evolve. Enterprise complexity never goes away. Since 1995, AMC has helped organizations bridge the gap between legacy infrastructure and emerging CX technologies while staying focused on measurable business outcomes.
Alghanim Indusries
CAA
Carnival Cruise Lines
CLAL
Colmobil
Continental
CPS Energy
Darby Dental
Maui Jim
Scope
Contact Center Orchestration FAQs
A systems integrator can build a one-time integration. DaVinci is built to be maintained and extended — when you add a use case, change carriers, or adopt a new AI model, you’re configuring an existing platform instead of re-scoping a custom build from scratch.
Most AI initiatives stall on the same thing: getting real-time context and signals out of Salesforce, telephony, and legacy systems. DaVinci is the layer that makes that data available, so whatever AI strategy you’re running toward, the plumbing is already in place.
hat’s the point of orchestration over a fixed connector. DaVinci sits above any single vendor relationship, so a platform change means reconfiguring one layer, not rebuilding your entire contact center architecture
Our Forward-Deployed Engineers validate against your actual environment and traffic patterns before go-live, not just a demo environment. It’s why we’ve supported deployments processing billions of minutes annually without disruption
Usually it’s not a single event — it’s compounding vendor sprawl, one-off integrations that break with every upgrade, and AI initiatives that can’t get off the ground because the systems underneath them don’t talk to each other. That cost tends to be higher than modernizing, it’s just less visible on a budget line.