CX organizations use AMC Technology’s DaVinci to unify systems, trigger workflows and provide seamless customer interactions.
Boost customer interactions with unified agent tools
Experience seamless automation of repetitive agent tasks such as call handling and data entry. Receive real-time screen pops displaying relevant customer information during calls or chats. Additionally, enjoy the convenience of automated call logging for your managers.
Unlock heightened agent productivity and efficiency, resulting in reduced call handling times, faster issue resolution, and an elevated customer experience.
Integrate systems for a seamless agent desktop experience
In today’s contact centers, the presence of multiple disjointed systems and applications often results in data silos, time-consuming manual workarounds, and operational inefficiencies.
DaVinci provides a comprehensive integration platform that seamlessly connects CRMs, phone systems, CCaaS (Contact Center as a Service), communication tools, and more. By bridging the gaps between disconnected systems, DaVinci empowers contact centers to achieve enhanced operational cohesion.
Enhanced experiences drive advocacy, revenue and retention
With DaVinci, experience a significant boost in agent productivity resulting in a more seamless and personalized customer journey. By improving critical customer touchpoints, DaVinci fosters exceptional customer satisfaction, leading to higher retention rates and substantial revenue growth.
Modernize your call center with integrated CX systems
AMC Technology’s DaVinci offers a versatile platform that seamlessly integrates the applications you’re already using, taking them to new heights by unifying them on a single platform where data flows effortlessly.
Leverage your existing investments and optimize call center operations with ease. Experience the added advantage of data-driven decision-making through automated call logging, empowering you to make informed choices for superior performance.
Enhance the Apps Running Your Contact Center
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“DaVinci has saved us so much time from an efficiency standpoint, and hard dollars as well, going to four to five systems to authenticate the customers. Now, all of this information comes in from a screen pop.”
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Use DaVinci’s Platform for:
Why is AMC Technology’s DaVinci™ more than CTI?
An Interaction Orchestration Platform
Many organizations begin utilizing DaVinci to integrate existing endpoints, like CRM, CCaaS and telephony, that run their contact center to unlock typical CTI features, like screen pop, click-to-dial, and call logging. However, DaVinci is a full platform that can be utilized anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.).
Beyond integrating endpoints, utilize DaVinci’s low-code model to create solutions that address your specific challenges, like automating processes, creating customized human interactions, tracking customer journeys, and more. A future-proof platform that is flexible enough to support every step of your transformation.
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