Harness the Power of CRM & Integrate Your Premise, Cloud or Hybrid Contact Center We solve complex contact center problems Have you visited contactcanvas.com for all things DaVinci? See More The best contact centers are driven by AMC Beyond Software Integration We solve contact center and CRM challenges. From Private Branch Exchange (PBX), CCaaS, and User Experience (UX) issues, our integration software is backed by a deep understanding of best practices from global industry leaders we’ve met since we started in 1995. More Than a Toolbar Our flagship product, DaVinci coordinates cloud and premise communication channels with intelligent routing and reporting capabilities, through a seamless agent experience. Even Our Implementations are Agile We’ve found spanning our agile approach from employees to customer implementations – reduces delivery time, streamlines resources and increases collaboration for a solution that continuously evolves to fit your needs. Our dedicated agile solution teams ensure we help you solve problems quickly and continuously drive best of breed software deliveries. Make every customer interaction stronger Our powerful platform gives you a single user interface for all of the ways you communicate with your customers, regardless of your business size. By connecting leading premise and cloud telephony systems (Avaya, Cisco & Aspect, Twilio Flex, Amazon Connect, Genesys Purecloud, Skype for Business, Nexmo ) with popular CRMs, we amplify features that enrich your entire contact center. Choose your CRM to get started Dynamics 365ZendeskSAPSalesforceService CloudTwilio FlexServiceNowEngagement CloudSiebel AMC’s DaVinci is the industry’s 1st & only full spectrum solution for cloud, premise and hybrid contact centers Future Proof Your Investment Our support for both premise and cloud makes us future proof. The DaVinci Platform works with premise-based platforms Avaya, Cisco and Aspect and cloud platforms like Twilio, Ring Central, Skype for Business and more. So, if customers decide to transition to the cloud or hybrid environment, we’ll be right there with you. Super Charge your Existing Infrastructure Get more from the investments you’ve already made. Our solutions are essentially putting your telephony platform and CRM on overdrive, so you can drive more value from the products your company is already using. Trust in the Experience for All Sized Businesses Since AMC has been at this for over 24 years, our platforms are rigorously tested. Whether you’re a small group of 15 employees or a 5000 seat enterprise contact center, our solutions can scale to meet your company’s demands.
