Create the Contact Center you WantGet powerful contact center integration out-of-the-box with AMC’s DaVinci XiPaaS platform and library of apps, or expand beyond the box with infinite options.HOW IT WORKSBook a DemoExperience Integration Platform as a Service (XiPaaS)What can an XiPaaS do for your contact center?Give customers an easy experienceGo beyond modern expectations with routing, workflows and more with our XiPaaSMake your agents’ job simpleProvide tools like screen pop, click-to-dial and other features directly in your CRM so all of their tools are at their fingertipsStreamline all your integration points into a single pane of glassPlug-n-play right out of the box with your existing applications, iteratively add apps or integrate multiple best-of-breed applications. Use the cloud how you wantWhether you’re totally on-premise, partially in the cloud or already in the cloud, set-up migration and launch totally in the cloud, or do it iteratively, adding new applications as needed.Integrate with third party or custom apps with low code/ no codeAdd applications (i.e. chat bots, virtual maps, authentication security) so you can work the way you need to. Utilize AMC’s help or bring in your own team to get it done.Feel secure with your customer interactionsAMC exceeds modern technology standards for our DaVinci platform, applications and operations against unforeseen circumstances. With regular audits of our security implementation, strong encryption protocols and the maintaining of industry standards, we give organizations confidence in trusting us.DaVinci™ integrates leading contact center applications to build the best contact center experiences.DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + XiPaaS (Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. TALK TO A SPECIALISTFind out more about DaVinci“DaVinci has saved us so much time from an efficiency standpoint, and hard dollars as well, going to four to five systems to authenticate the customers. Now, all of this information comes in from a screen pop, eliminating the extra effort.”Connie Romay, Senior Vice President of Retail Deliverable & Innovation Manager Read MoreLet’s start creating your ideal contact centerBook A Demo
