Harness the Power of CRM and Integrate Your Contact Center Connecting communication channels like phone, chat, and email with CRM drives efficiency and higher customer satisfaction. Proud to announce the certification of our new cloud based application for SAP Hybris C4C! See Details The best contact centers are driven by AMC Beyond Software Integration We solve contact center and CRM challenges. From Private Branch Exchange (PBX) to User Experience (UX) issues, our integration software is backed by a deep understanding of best practices from global industry leaders we’ve met since we started in 1995. More Than a Toolbar Our flagship product, Contact Canvas, is more than just a softphone toolbar. It’s a robust platform that coordinates cloud and premise communication channels with intelligent routing and reporting capabilities, through a seamless agent experience. If customer needs expand beyond our out-of-the-box features, Agent Palette, a customizable container for JavaScript based enhancements, allows us to help implement even the most custom requirements. Even Our Implementations are Agile We’ve found spanning our agile approach from employees to customer implementations – reduces delivery time, streamlines resources and increases collaboration for a solution that continuously evolves to fit your needs. Our dedicated agile solution teams ensure we help you solve problems quickly and continuously drive best of breed software deliveries. Make every customer interaction stronger Our powerful platform gives you a single user interface for all of the ways you communicate with your customers, regardless of your business size. By connecting leading telephony systems (Avaya, Cisco & Aspect) with popular CRMs, we amplify features that enrich your entire contact center. Choose your CRM to get started Microsoft SAP Salesforce Oracle Desk Contact Canvas is a powerful, flexible integration platform Future Proof Your Investment Our support for both premise and cloud makes us future proof. Contact Canvas works with premise-based platforms Avaya, Cisco and Aspect and cloud platforms like Twilio, Ring Central, Skype for Business and more. So, if customers decide to transition to the cloud, we’ll be right there with you. Super Charge your Existing Infrastructure Get more from the investments you’ve already made. Contact Canvas is essentially putting your telephony platform and CRM on overdrive, so you can drive more value from the products your company is already using. Trust in the Experience for All Sized Businesses Since AMC has been at this for 23 years, our platforms are rigorously tested. Whether you’re a small group of 15 employees or a 5000 seat enterprise contact center, Contact Canvas can scale to meet your company’s demands.
