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Experience Integration Platform as a Service (XiPaaS)
What can an iPaaS integration do for your contact center?
Give customers an easy experience
Go beyond modern expectations with routing, workflows and more with computer telephony integration/ iPaaS
Make your agents’ job simple
Provide tools like screen pop, click-to-dial and other features directly in your CRM so all of their tools are at their fingertips with CTI
Streamline all your integration points into a single pane of glass
Plug-n-play right out of the box with your existing applications (CRM, phone system, etc.), iteratively add apps or integrate multiple best-of-breed applications.
Integrate your call center in the cloud how you want
Whether you’re totally on-premise, partially in the cloud or already in the cloud, set-up migration and launch totally in the cloud, or do it iteratively, adding new applications as needed.
Integrate with third party or custom apps with low code/ no code
Add applications (i.e. chat bots, virtual maps, authentication security) so you can work the way you need to. Utilize AMC’s help or bring in your own team to get it done.
Feel secure with your customer interactions with CTI
AMC exceeds modern technology standards for our DaVinci platform, applications and operations against unforeseen circumstances. With regular audits of our security implementation, strong encryption protocols and the maintaining of industry standards, we give organizations confidence in trusting us.
DaVinci™ utilizes CTI + iPaaS power to integrates leading contact center applications to build the best contact center experiences.
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + XiPaaS (Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap.
“DaVinci has saved us so much time from an efficiency standpoint, and hard dollars as well, going to four to five systems to authenticate the customers. Now, all of this information comes in from a screen pop, eliminating the extra effort.”
Connie Romay, Senior Vice President of Retail Deliverable & Innovation Manager