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AMC Technology
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AMC Technology Introduces Bring Your Own Carrier for Salesforce Voice: Organizations can now connect Salesforce Voice and Agentforce Voice to their existing carrier, phone numbers, and telephony infrastructure. The BYOC approach simplifies modernization efforts and gives businesses greater flexibility in managing voice routing and customer interactions. Learn More
Attend our Roundtable: This is a collaborative forum designed to provide clarity, transparency, and advice, whether you’re optimizing what you have or planning what’s next. View schedule and register
Salesforce Shares Open CTI End of Life: It’s official, Open CTI is retiring February 28, 2028. We are offering Salesforce Voice Readiness Assessments to help customers through this transition. Read More
AMC Outperforms Competitor on Cost: $600K Savings Over A Real-Time Transcription Orchestration Competitor. Read More
Major Canadian Retailer Doubles License Usage: AMC Technology Proves Its Value in Key KPIs. Read More
On-Prem Voice Customers Are Stuck
Modernization begins with better orchestration
Move Deals Forward, Faster
AMC helps partners close bigger deals faster by enabling seamless integrations with systems customers already use. Whether it’s Avaya, Cisco, Microsoft Teams, or others. We keep the voice stack intact while unlocking new CX capabilities within your platform of choice.
- Unlock real-time voice innovation for hybrid environments
- Remove “we’re not ready to migrate” objections
- Offer Pilots, Workshops, and more
- Expand across enterprise platforms like CRM, ERP, and cloud suites
- Enable AI coaching, call summaries, and post-call QA
Show Value Early With Pilots and Workshops
AMC’s flexible onboarding lets partners start small and scale fast, no long-term commitment needed upfront.
- Real-time voice data orchestration from hybrid systems
- Unified routing setup across all channels
- Platform onboarding with transition support
- AI insights, LLM-powered summaries, and live coaching
- Configuration support across your enterprise stack
Hybrid Contact Center Wins
From global brands to regulated industries, we are helping customers extend their voice systems. With the DaVinci Toolkit, they’re saving budget and deploying modern features faster across platforms like Avaya, Cisco, Microsoft, SAP, Oracle, and beyond.
650+ Licenses Deployed on Avaya with Real-Time Transcription
AMC, in collaboration with a leading partner, has successfully delivered a seamless hybrid voice experience for a prominent North American home improvement retailer. We activated over 650 agents on a unified interface powered by AMC’s DaVinci. By keeping the customer on the Avaya platform, we enabled real-time transcription, reduced after-call work, and positioned the account for scalable AI adoption without disrupting existing workflows. This partnership exemplifies a co-sell win, demonstrating that modernization can be achieved without the need for a complete system overhaul.
$600K Savings Secured with Targeted Transcription Strategy
This national RV retailer partnered with AMC Technology to plan and validate real-time transcription inside Salesforce Voice using Azure as the transcription engine. Starting with AMC’s Blueprinting Services, the retailer and AMC mapped the architecture, security controls, monitoring, and call flows needed to support secure, PII-redacted transcription at scale.
During this process, AMC also designed a built-in bridge so only the calls that matter are transcribed, cutting data exposure and dramatically lowering costs. With the design complete and a Proof of Technology successfully executed, the retailer now has a low-risk, scalable plan to roll out transcription to hundreds of users and save more than $600,000 in the first year compared to Bucher Suter’s quoted solution.
AI Validation at Scale, Fully Integrated in 30 Days
A leading financial services firm partnered with AMC Technology to explore AI transcription in their Avaya environment through a Proof of Technology (PoT). Instead of a simulation, AMC deployed the solution like a live rollout, fully integrating Salesforce Voice with Avaya AES. Over 30 days, the firm tested real-time transcription, screen pops, and custom workflows with their own systems and processes. The result was more than feasible; it delivered clarity and confidence, showing exactly how AI could enhance service while fitting securely into their existing Avaya foundation.
Flexible Architecture
These diagrams illustrate example integration blueprints for AMC’s orchestration with Salesforce, Avaya, Cisco, and Microsoft Teams. They are intended as conceptual samples to support discussions and solution ideation, not as final deployment architectures.
Modernizing Real Contact Centers
while preserving flexibility, scalability, and strategic alignment.
Beyond standard CTI features, AMC Technology makes real-time transcription, AI, and routing work in real enterprise environments by orchestrating voice signals across systems instead of relying on brittle point integrations.
Introducing AI modifies the underlying architecture, not just the agent user interface. AMC Technology addresses feasibility, routing, transcription, and security early in the process, which reduces late-stage risks and accelerates technical reviews. Additionally, routing to existing telephony systems eliminates the need for migration.
Essentially, implementing AMC helps you gain prospective buy-in by meeting clients where they are, rather than pushing for a migration.
AI depends on clean, real-time signals. Point integrations create fragile designs that don’t scale as voice, transcription, routing, and AI evolve. AMC Technology normalizes these signals once and reuses them across CRM, Voice, analytics, and AI.
Security is built into the DaVinci™ platform from the start. AMC Technology is CSA STAR Level 1 certified and SOC 2 Type 2 compliant, with in-transit and at-rest encryption, a PCI-neutral design, and support for GDPR and HIPAA requirements.