Move Beyond Point-to-Point Integrations

Orchestrate Your Entire CX Ecosystem

DaVinci connects Salesforce, contact centers, AI, and enterprise systems through intelligent orchestration—eliminating integration sprawl and enabling scalable customer experiences.

What is Orchestration?

Orchestration simplifies CX architecture by introducing a central platform that manages how systems interact with one another. Instead of creating individual integrations between every application, an orchestration layer coordinates workflows, routes data between systems, applies business logic, and manages integrations from a single place. This approach reduces complexity, improves scalability, and allows organizations to connect systems like Salesforce, contact centers, AI, and knowledge platforms more efficiently without building and maintaining numerous point-to-point connections.

Point-to-point vs Orchestration Platforms

Point-to-Point Integrations

Many custom integrations
Difficult to maintain
Slow to add new systems
High technical debt
Hard to change workflows

Orchestration Platform

Single orchestration layer
Centralized management
Plug-and-play integrations
Scalable architecture
Flexible automation

How DaVinci Works with Salesforce

Extend Salesforce with Intelligent Orchestration

Salesforce

Salesforce is the system of record for customer data, but modern CX requires many additional systems like contact center platforms, AI, automation, knowledge systems, workforce tools and customer data platforms.

DaVinci

DaVinci acts as the orchestration layer that connects Salesforce to the entire CX ecosystem. DaVinci enables organizations to route calls and interactions using Salesforce data while synchronizing agent context across systems to ensure a seamless experience. It orchestrates AI and automation to enhance decision-making and efficiency, connects multiple CCaaS platforms to Salesforce, and allows teams to manage workflows without the need to rebuild integrations—creating a more flexible and scalable CX architecture.