Retail teams face increasing demand for fast, consistent support while managing complex service environments. AMC Technology helps connect systems, automate routine work, and support faster issue resolution without disrupting operations.
Our solutions balance AI assistance and human service across customer support and fulfillment teams.
Your Salesforce CRM should meet your needs where they are. That requires intelligent voice, digital, and AI capabilities that connect your contact center, back-office systems, and customer data in real time. Whether you’re in manufacturing, healthcare, financial services, or any other industry, we help you turn Salesforce into an operational advantage.
Eliminate the gap between CCaaS and CRM. We embed voice directly inside Salesforce Voice, unify routing across Omni-Channel, and enable real-time transcription, all while supporting a flexible BYOC model.
Turn AI into an active participant in every interaction. With Agentforce, conversations trigger workflows, surface insights, and automate tasks in real time, without leaving Salesforce.
Keep agents inside Salesforce while connecting voice, digital channels, and business systems into a single routing and orchestration layer. No swivel-chair. No lost context.
Discover popular use cases of the DaVinci Toolkit among our retail customers.
By analyzing customer behavior, preferences, and purchase history, DaVinci can deliver highly personalized product recommendations. Using AI-powered predictive analytics, DaVinci can assess past purchases and browsing habits to suggest relevant products, improving the customer experience. With this approach, DaVinci enables retailers to offer tailored recommendations based on data-driven insights, even without a dedicated recommendation engine.
DaVinci guides your team in implementing smart stock monitoring systems that utilize AI to keep track of inventory levels in real time. Through strategic consultation, we help optimize your supply chain by setting up automated processes for restocking based on demand forecasts, reducing the risk of stockouts or excess inventory.
Through a combination of Automated Agents and IVA, DaVinci helps streamline your order management processes. Our consultation services focus on automating customer follow-ups, payment reminders, and status updates, reducing delays and improving overall fulfillment speed. AI-driven smart routing allows customers to quickly connect with the appropriate department, whether it’s sales, customer service, or logistics, for faster resolutions.
Through the use of AI-powered anomaly detection and Automated Agents, DaVinci consults with businesses on how to prevent fraud before it happens. Our AI tools scan customer transactions in real time, flagging suspicious activity based on historical data and patterns. We work with you to implement intelligent systems that can trigger alerts for fraudulent transactions and provide agents with real-time guidance on how to handle potential fraud cases swiftly and securely.
DaVinci’s AI-powered verification tools, including voice biometrics and Automated Agents, provide seamless customer identity verification. We consult with businesses to implement these tools to reduce the risk of identity theft and meet compliance requirements, such as KYC (Know Your Customer). Our AI-driven systems ensure that sensitive information is shared only with the correct individuals, enhancing trust and security in customer interactions.
Leverage predictive modeling and Machine Learning (ML) to help businesses proactively manage risks. DaVinci works with you to implement systems that predict potential disruptions or fraudulent activities based on historical data, giving you the foresight to act before issues arise. Through real-time monitoring and AI-driven alerts, businesses can reduce the likelihood of loss, improve decision-making, and ensure a smooth operational flow.
Book a session with one of our product specialists who are ready to help you experience the DaVinci Toolkit firsthand. During this session, we will determine your goals, discuss your use cases, and explore how our Deployment and Experience Orchestration services can transform your business.
Learn how the DaVinci Toolkit ensures long-term success with seamless integration and ongoing support. Our approach combines robust technology with dedicated customer care, empowering your team to fully leverage the toolkit’s capabilities.
Discover how DaVinci seamlessly integrates with your existing CRM and tools. Our platform enhances, rather than replaces, your systems, ensuring a smooth transition. Whether you use popular CRMs or other applications, DaVinci offers flexible integration options to leverage your current investments while unlocking new capabilities.
The DaVinci Toolkit offers extensive customization options to meet your unique business needs. Whether you require pre-built applications, low-code solutions, or fully custom apps, DaVinci allows you to tailor the toolkit to fit your specific workflows and customer experience initiatives. This flexibility ensures that you can adapt the platform as your requirements evolve, empowering you to optimize your operations effectively.
This company streamlined its communication by implementing DaVinci’s cloud telephony solution. By integrating it with their existing platforms, their team now has seamless access to advanced call controls and real-time information, improving efficiency and response times across operations.
A leading manufacturer in the household and personal care sector faced challenges consolidating customer interactions during their SAP C4C transition. By implementing AMC’s DaVinci platform, they integrated multiple CTI environments and enhanced collaboration among teams. This unified approach to managing agent profiles led to increased efficiency and customer satisfaction in their interaction management processes.
Using the DaVinci solution, this company improved operations by integrating the Genesis telephony system with Dynamics 365. This integration enhanced call handling, email management, and order capture, exceeding Service Level Agreement metrics and boosting customer satisfaction while promoting broader Dynamics 365 adoption across the company’s network.
The dealership enhances customer engagement by creating a custom app integrated with DaVinci’s advanced call masking solution. This tool allows agents to discreetly call for various services while maintaining the dealership’s privacy. It seamlessly integrates with the CRM system to provide location-specific insights, strengthening customer relationships.
Alghanim improved call center efficiency by integrating DaVinci, reducing downtime and streamlining operations. Agents previously struggled with handling high call volumes and switching between screens, leading to errors and delays. With DaVinci, they automated processes like customer lookups and order creation, minimizing manual tasks and ensuring continuous service for their 24/7 operations, significantly enhancing both efficiency and customer experience.
Colmobil, Israel’s leading automotive company, partnered with AMC Technology to integrate SAP CRM with CISCO UCCX CTI. This unified user interface streamlined call center operations, eliminating the need for agents to switch between systems, which previously caused inefficiencies and errors. The solution improved real-time customer data access and operational efficiency.
