DaVinci is more than an integration; it is a toolkit for you to craft fluid, intelligent,
and responsive communication systems.
Don’t be forced into CCaaS Migration
Salesforce Voice
Salesforce Voice brings voice and CRM together, but for most organizations, it’s only part of the solution. Enterprise contact centers don’t start from scratch. They rely on existing telephony systems, complex routing logic, and strict data requirements that can’t simply be replaced.
- Rigid integrations limit how voice connects across your tech stack
- Bundled AI and transcription force costly upgrades and reduce flexibility
- Vendor lock-in restricts your ability to evolve
- Limited control over data raises compliance and governance concerns
The result? You’re forced to choose between modernizing with Salesforce or maintaining the systems that already work.
Salesforce + DaVinci
But there’s a better path forward. With the right approach, you don’t have to choose. You can extend Salesforce Voice into your existing environment while gaining the flexibility to adopt AI, control your data, and evolve at your own pace.
DaVinci gives you complete control over:
- Telephony and routing
- AI and transcription providers
- Customer data and compliance
- How and when you modernize
No forced migrations. No bundled limitations. No vendor lock-in. Just a smarter way to make Salesforce Voice work for your business.
Go Beyond Native Salesforce Voice Capabilities with DaVinci
AMC Technology’s DaVinci connects Salesforce Voice with existing telephony systems, so you can build better customer interactions that feel effortless. DaVinci provides an integration that empowers teams with deeper customer insights and smoother workflows, regardless of the telephony provider.
Boost Customer Interactions
Receive real-time screen pops displaying relevant customer information before answering the call so agents can personalize interactions based on Salesforce data. Agents also have quick access to call controls and click-to-dial, increasing accuracy and efficiency, with less toggling between apps.
Unlock Actionable Insights
With the assistance of DaVinci, Salesforce processes phone system call data to provide precise information, which proves invaluable in generating reports for supervisors. These data-driven insights empower supervisors to optimize performance through informed decisions.
Transform with AI
Transcription service compatibility connected with
advanced AI functionality from Salesforce Einstein provides interactions tailored from your data and generated with AI for Intent, Next Best Actions and Recommendations for call wrap-ups. DaVinci’s out-of-the-box integration embeds your phone system’s call controls within Salesforce and enhances agent workflows, unlocking efficiency for your entire customer service organization.
Seamless Integration of Salesforce Voice with Your Existing Tech Stack
Unlike many competitors, DaVinci is built to integrate with any telephony system, allowing businesses to maintain their existing infrastructure while gaining the benefits of Salesforce Voice. This flexibility allows you to maximize your investment in existing telephony solutions while ensuring a fully integrated Salesforce experience.
Works with Leading Communication Platforms
CCaaS
Microsoft Teams
Enabling organizations to unify internal and external communications seamlessly within Salesforce.
CCaaS & on-Premise
Avaya
Provides back-end enablement for Salesforce Voice and Salesforce’s BYOT Transcription services. Supporting robust call handling and customer interaction management.
CCaaS & on-Premise
Cisco
Providing deep server-level integration for high-performance enterprise contact centers.
The Agent Experience Reimagined for Salesforce Voice
Salesforce Voice Sample Architecture
Prepare for Salesforce Open CTI Retirement
Salesforce is retiring Open CTI now is the time to upgrade your integration strategy.
DaVinci provides a future-ready alternative with:
- Richer call controls
- Real-time event streaming
- Deeper Salesforce integration
Transform Your Contact Center with AI-Powered Capabilities
With AI-powered capabilities from DaVinci and Salesforce Voice, businesses can free up agents from routine tasks, boost accuracy, and create smooth, effortless customer interactions.
Future Proofing the AI-Era Together
SALESFORCE VOICE + AGENTFORCE + DAVINCI
| Salesforce Alone | AMC + Salesforce | Benefits | |
|---|---|---|---|
| Speech to Text | Surfaces transcription insights in the agent workflow and converts them into actions | Real-time transcription distributed as a reusable enterprise signal | Governed, normalized signal fueling Salesforce and downstream automation |
| Voice | In-CRM calling workspace | Connects Salesforce to existing telephony (Avaya, Cisco, Teams, CCaaS) | Keep current telephony while modernizing the agent experience |
| CTI | Basic CTI for supported tech stacks | Richer controls, real-time events, normalized signals, deeper context | More configurable and robust, when native CTI isn't enough |
| Orchestration | System of record where teams view customer activity and execute workflows | Coordinates real time signals across channels and systems and routes them to the right destination | Live signals become immediate action for humans and AI |
| Transcription | Post-call summaries and follow-ups | Real-time streaming with intent, compliance prompts, and guided actions | Reduced handle time and better first-call resolution |
| Multi-Vendor Environments | Best with Salesforce-native stack | Vendor-agnostic integration layer for mixed telephony environments | Flexibility without sacrificing Salesforce as your hub |
| Platform | Agentforce Voice as system of intelligence | AMC as enterprise voice control plane with PSTN/SIP and Bring Your Own Carrier | AMC as enterprise voice control plane with PSTN/SIP and Bring Your Own Carrier |
Resources
Salesforce Voice Datasheet
Find out how AMC Technology & Salesforce Voice work together in this downloadable guide.
Review a sample architecture diagram. Your project will likely require a tailored diagram, which comes with a Blueprinting Session.
Supported Salesforce Solutions
- Salesforce Classic Console
- Salesforce Lightning
- Salesforce Voice BYOT
