CSA STAR Level 1 & SOC 2 Type 2 Certified
AES-256 & TLS 1.2 Encryption for Data Protection
GDPR & HIPAA Compliant
Why choose AMC for your Microsoft Teams Consulting & Integration?
Security & Compliance
Smart tech and expert consulting
Core Competencies
Real-time transcription that drives AI
Bridging on-premise and cloud
Scalable architecture
Industry leadership since
saved on average per call
Get more out of your Microsoft Teams technology with the DaVinci Toolkit
DaVinci handles the usual CTI tasks: screen pop, call controls, click-to-dial. Nothing flashy. Just what contact centers expect. But that’s not where it ends. Instead of processing raw media, DaVinci works with Microsoft’s own captions. That choice matters. It enables real-time transcription, call summaries, sentiment signals, and AI-generated insights, all embedded in the CRM. No dashboards to chase. No tabs to toggle.
Calls and meetings stay connected to the record. Context is preserved. Agents stay in flow.
This isn’t about stacking more features. It’s about stripping away the noise. Aligning communication with where work actually happens. Making service smarter by design, not by adding complexity.
The Agent Experience with The DaVinci Toolkit for Microsoft Teams
DaVinci & Microsoft Teams CRM Compatibility
Unlike many competitors, DaVinci is built to integrate with any system, allowing businesses to maintain their existing infrastructure while gaining the benefits of Microsoft Teams (phone and meetings). This flexibility allows you to maximize your investment in existing telephony solutions while ensuring a fully integrated experience.
Some of the most common platforms DaVinci connects with include:
Microsoft Teams Consulting & Services
Get more from your Microsoft Teams investment with expert guidance from AMC Technology’s professional services team. We help you navigate hybrid environments, optimize workflows, and bring your customer experience vision to life. From strategic planning to hands-on deployment, our consultants work with you to solve the unique challenges of your CX stack, empowering your agents, improving ROI, and accelerating time to value.
Tailored Paths, Not Templates
We don’t just deploy Microsoft Teams, we architect strategic journeys. Using workshops and Blueprinting, we help you define clear, phased roadmaps that align Microsoft Teams with your CRM, CCaaS, and business workflows for lasting impact.
- Includes Feasibility Assessments, Tech Alignment, and DaVinci Integration Planning
- Built for Teams + CRM/ERP unification, from Salesforce to D365 to homegrown apps
- Backed by 30+ years of deep consulting experience
Fast-Track to Intelligent Collaboration
Leverage DaVinci’s Microsoft Teams Unify Integration for deep, native CRM/ERP connectivity. Our implementation services ensure rapid, secure deployments, complete with SSO, calling, and automation, so your agents stay in flow from day one.
- Native integration of Teams into CRM/ERP (no toggling tabs)
- Toolkit Enablement, Infrastructure Setup, and CRM-specific Deployment
- PSTN, peer-to-peer, and D365CC support built-in
Empower Teams. Maximize Adoption.
Change doesn’t happen with software alone. Our workshops and shadowing services build agent confidence through hands-on training, live demos, and AI-guided workflows, boosting buy-in and reducing ramp time.
- Agent enablement via real CRM scenarios
- AI-powered features like smart prompts, live transcription & Copilot integration
- Reduce complexity, increase ROI
Beyond Launch, Stay Aligned as You Scale
From sandboxing new use cases to enforcing governance standards, our managed services keep your Microsoft Teams deployment secure, compliant, and performance-tuned. Ready to evolve as your needs grow.
- Governance aligned with business rules and compliance policies
- Iterative optimization of workflows, AI, and agent guidance
- Managed services for long-term reliability
“DaVinci adding value in our contact centres!”
On calls where screen pop was successful, our survey scores from Members have improved from 2-5% for overall satisfaction with the agent, and our NPS scores on these calls improved by up to 9 points. Additionally, we have seen a reduction in our AHT on these calls, with an average of around 14 seconds of savings, which equates directly to operational savings!
Jen Parks
Director, Programs and Club Operations, CAA Club Group
Microsoft Teams Integration and Consulting FAQs
Unlike vendors relying on media bots or raw audio handling, AMC’s DaVinci Toolkit consumes Microsoft’s native caption stream. This approach is lighter, more secure, and enables real-time transcription, AI-driven summaries, and sentiment analysis directly within your CRM. It’s not a workaround. It’s the model Microsoft built for intelligent extensibility. See the DaVinci + Teams Unify Datasheet for a technical overview.
Yes. DaVinci Toolkit supports advanced deployments where raw media can be transcribed using third-party STT engines.
No. AMC meets you where you are. Whether you’re running Salesforce, SAP, Epic, or a homegrown CRM, DaVinci overlays seamlessly with your existing tech. Integrations are native, not stitched together. You control the scope, and the stack stays intact.
DaVinci uses Microsoft Graph APIs and captioning services. No media streaming. No RTP handling. The architecture complies with major standards—SOC 2 Type 2, GDPR, HIPAA, and more. Transcripts stay in your systems, not ours.
Absolutely. Many of our clients begin with a blueprinting session or a PoT environment to explore fit and feasibility. These services are designed to reduce risk and validate use cases without large upfront investment.
One More Question?
Let us know, if you need some help and didn’t find an answer to your question.
Resources
Microsoft Teams Demo Video
See The Toolkit in action. Imagine if every Teams call or meeting automatically updated your CRM with full transcripts, summaries, sentiment insights, and action items.
In this expert Q&A, AMC Technology’s CTO Praveen breaks down how Dynamics 365 Contact Center and Microsoft Teams Phone combine AI, real-time transcription, and seamless CRM integration to transform customer experience.
Explore how DaVinci your CRM and Microsoft Teams (phone and meetings) to enable real-time transcription, AI-driven insights, and seamless agent workflows, all within a secure, scalable architecture.
Supported Microsoft Solutions
- Microsoft Teams Meetings
- Microsoft Teams Phone
- Microsoft Dynamics
- Microsoft Copilot
