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News & Events
Upcoming Events
Upcoming roundtables, workshops, and events on CX trends and news.
Community Replays
Past topics, including step-by-step walkthroughs and tips from the experts.
Press Releases
Press releases, media coverage, and company milestones.
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Get the latest AMC news, upcoming events, open office hours, product updates, and press releases delivered directly to your inbox. Stay informed on the trends, technologies, and conversations shaping the future of customer experience.
Every Thursday | Open Office Hours
Innovation Starts With A Conversation
Join our weekly office hours to discuss customer experience challenges, AI voice initiatives, Salesforce projects, and integration strategies with our experts. Whether you’re exploring a new idea, evaluating a technology, or working through a specific challenge, we’re here to help.
During office hours, you can:
- Discuss customer experience and contact center challenges
- Explore AI, Agentforce, and voice use cases
- Ask questions about Salesforce, integrations, and architecture
- Get guidance on strategy, implementation, and best practices
This is an open forum designed to provide practical advice, fresh perspectives, and expert guidance—no matter where you are in your journey.
Attendance is free. No obligations.
Bring your vision. We’ll help you chart a path forward.
AMC Technology’s Community Replays
Open CTI Is Retiring. Are You Ready? Prep for the end of Open CTI and migration to Salesforce Voice. Watch on Demand
Agentforce Unboxed: Get a first look at Agentforce Voice and set it up step-by-step with AMC Technology. Watch on Demand
Is Real-Time Transcription Worth It? Let’s Do the Math. Watch on demand
Q&A Session on IVA: Join AMC Technology CTO Praveen Ravela. Watch on demand
Automate Without an Overhaul: DaVinci for Copilot Demo and CAA Customer Story. Watch on demand
Quick Start to Salesforce Agentforce: Walk through building your Salesforce Agentforce. Watch on demand
Quick Start to Microsoft Copilot Studio: Create your custom Microsoft Copilot AI for the Contact Center. Watch on demand
Latest Press ReleasesAnnouncements
11/25/25: AMC Technology Celebrates 30 Years as a Leader in Contact Center Modernization
10/2/25: AMC Technology Wins rvatech/ Digital Transformation Award
6/19/25: AMC expands DaVinci Toolkit to Support Teams Phone Extensibility for Dynamics 365 Contact Center
4/10/2025: AMC Technology recognized as a Top Customer Service Salesforce App and Solution
2/14/2025: AMC Technology Achieves SOC 2 Type I Compliance, Reinforcing Commitment to Data Security and Trust
1/21/2025: Carnival Cruise Lines utilizes AMC Technology’s DaVinci to modernize call center experience
12/4/2024: AMC Technology announces DaVinci AI Starter Kit for Microsoft Copilot
8/27/24: AMC Technology’s DaVinci™ empowers Avaya users with transcription-driven AI services
9/29/23: AMC Technology announces new integration with Microsoft Teams
7/11/2023: AMC Technology announces new integration application for RingCentral
2/22/2022: DaVinci Beyond the Pop News & Event February Session Recording
2/9/2022: AMC Technology’s DaVinci Solutions Available on SAP Store
10/7/2021: AMC Technology announces executive-level promotions
10/5/2021: AMC Technology announces ISV partnership with Five9
3/30/2021: AMC announces DaVinci Workspace
2/15/2021: AMC Technology announces the launch of the DaVinci App Gallery
1/19/2021: AMC Technology welcomes Nextrove as a DaVinci Build Partner
9/28/2020: DaVinci 7.0 from AMC Technology Achieves SAP Certified Integration with Cloud Solutions