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Customer Stories

DaVinci is helping companies worldwide create exceptional customer experiences

Preserving Avaya While Transitioning from OpenCTI to Salesforce Voice
Avaya, Real-Time Transcription, Salesforce Voice
3 months ago

Global Logistics Leader Transcribes 1.9 Billion Minutes Annually

RV retailer validates real-time transcription with AMC Technology using Salesforce Voice and Cisco
Cisco, Real-Time Transcription, Retail, Salesforce Voice
11 months ago

Building an AI-Ready Contact Center Through Real-Time Transcription

National financial advisory firm validating real-time transcription with Salesforce Voice and Avaya
Avaya, Blueprinting, Financial Services, Proof of Technology, Real-Time Transcription, Salesforce Voice
12 months ago

Testing Real-Time Transcription Before a Major AI Investment

Salesforce Voice and Avaya integration for contact center agents at a home improvement retailer
Avaya, Salesforce Voice
1 year ago

Modernizing Customer Service with Salesforce Voice Without Replacing Avaya

Illustration of conversational AI testing in a sandbox environment for automotive enterprise
Agentforce, Conversational AI, Copilot, Sandboxing
1 year ago

How an Automotive Enterprise Evaluated Conversational AI at Scale

CAA Club Group
Automation, Avaya, SAP
1 year ago

CAA Club Group Reduced Authentication Time for Every Member Interaction

Precision Instrument Manufacturer
Avaya, Manufacturing, SAP
2 years ago

Global Manufacturer Future-Proofed Customer Service for Growth

Household and Personal care retailer
Five9, Genesys, Retail, RingCentral, SAP
2 years ago

Bridging the Gap: Enhancing Integration Across Third-Party Contact Centers

leading beverage company | DaVinci Integration Dynamics
Genesys, Manufacturing, Microsoft Dynamics 365
2 years ago

Enhancing Customer Interaction in South Africa’s Leading Beverage Contact Center

Luxury Car Dealership
Automotive, Cisco, Salesforce
3 years ago

Luxury Auto Group Creates Custom Integration App with DaVinci

Alghanim Customer Story
Avaya, Retail, SAP
3 years ago

Streamlining Customer Service: Alghanim’s Journey with DaVinci

Colmobil
Automotive, Cisco, SAP
3 years ago

Colmobil Boosts Customer Service and Efficiency with AMC’s CTI Integration

CLAL
Cisco, Financial Services, SAP
3 years ago

CLAL Insurance | Integration with SAP CRM & Cisco

CPS Energy CX Customer Story
Avaya, Business Services, Cisco
3 years ago

CPS Energy Sticks with the Reliability of AMC as they Migrate Systems

Scope Customer Story | Integration DaVinci
Avaya, Business Services, SAP
3 years ago

Distributor Finds Value in Screen Pop Integration and Unified UX

Canon Financial Services
Avaya, Financial Services, Salesforce
3 years ago

Canon Financial Services Enhances Salesforce for Seamless Channel Integration

Continental
Avaya, Manufacturing, SAP
3 years ago

Continental Tire Significantly Cuts Call Handling Time and Errors

Agent reviewing customer account details on a single screen using DaVinci Screen Pop integration in a financial contact cente
Cisco, Financial Services, Salesforce
3 years ago

Regional Financial Institution Simplified Secure Authentication with DaVinci’s Screen Pop

Carnival Cruise Line CX Customer Story
Business Services, NICE CXone, Siebel
3 years ago

Accurate reporting increases lead conversions for Carnival Cruise Lines

Darby Dental
Avaya, Business Services, Salesforce
3 years ago

Darby Dental Streamlined Operations and Enhanced Customer Experience with DaVinci

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