DaVinci is more than just a product—it’s a powerful toolkit designed to optimize Salesforce Voice and Cisco integrations for seamless customer interactions.
Unlike rigid, pre-built solutions, DaVinci gives you the flexibility to customize and adapt your contact center experience. With DaVinci, you can bring AI functionality into your call center—even if you’re still using on-premise communication systems. Leverage AI-driven insights, automation, and real-time assistance while maintaining your existing Cisco infrastructure and enhancing Salesforce Voice.
Facilitates the capture, processing, and transmission of audio data from customer interactions.
Calls a service that converts the captured audio files into text.
Receives transcribed text from Cloud Transcribe and, depending on CRM requirements, can be deployed with DaVinci Premise Server or called by the DaVinci App.
DaVinci extends the capabilities of Salesforce Voice by enabling seamless integration with Cisco and other communication platforms. It allows you to customize call handling, enhance AI-driven insights, and orchestrate workflows tailored to your contact center’s needs—all within the Salesforce interface.
Yes! DaVinci lets you bring AI-driven functionality into your call center, even if you’re still using on-premise communication systems like Cisco. You can leverage real-time AI assistance, automation, and intelligent routing while maintaining your existing infrastructure.
Unlike rigid, pre-built solutions, DaVinci is a flexible toolkit that allows you to customize your integrations without costly and time-consuming development. It supports real-time orchestration, making it easy to adapt and scale as your contact center evolves.
DaVinci streamlines workflows by integrating AI-powered insights, automating repetitive tasks, and providing real-time customer data within Salesforce. This reduces agent effort, speeds up resolutions, and enhances the overall customer experience.
Absolutely. DaVinci is built with enterprise-grade security and scalability in mind. It supports hybrid and cloud environments, ensuring that your integrations with Salesforce Voice and Cisco remain secure, compliant, and adaptable as your business grows.
The AMC team has been a great partner through this project. They’ve work with us and helped us tailor the solution for our needs and offered great insight along the way. I would recommend the AMC team to anyone looking for a similar project. They have been a pleasure to work with.
Amazing Team – Great Customer Service
This app allowed us to utilize all of our phone system functionality within Salesforce. The team that helped us implement it was extremely responsive, attentive and smart. We are excited to take this implementation to production later this year!
In Q4 alone, we saved over 3,800 hours thanks to DaVinci—cutting an average of 40 seconds from each screen pop-enabled call across membership, roadside, and travel. It’s made a major impact on our agent efficiency and member experience. I’ve taken 50–70 calls a day myself, and I know firsthand how valuable that time savings really is.
DaVinci is very easy to get started with the integrations, almost like plug-and-play. DaVinci’s integration with SAP C4C, Genesys + Five9 ensures a comprehensive 360-degree view of all customer interactions using different technologies across our third-party contact centers.
DaVinci is very flexible in installation and easy to use. Through the DaVinci application, we eliminate the usage of two screens for very busy agents & all caller information is passed automatically to the SAP agent page.
Over 10 years as an AMC customer is a sign that it’s a solid offering. Consistency and ability to keep it running with a reasonable amount of effort. There is a consistency of delivery from the product.
This enhancement has been a critical component to understanding and increasing lead conversion. Additionally, sales managers have more real-time and accurate call data, offering opportunities to impact today’s performance. It has been an effective tool to optimize agent and lead performance
DaVinci has saved us so much time from an efficiency standpoint, and hard dollars as well, going to four to five systems to authenticate the customers. Now, all of this information comes in from a screen pop, eliminating the extra effort.
AMC is an experienced vendor, offering a solution [DaVinci] that has perfectly fit our business needs for years.
