Who do we help & why:
We help customer experience leaders develop strategies that can be created through a combination of our productized services and our low-code platform, DaVinci.
DaVinci can plug-and-play out of the box, if you’re looking for basic endpoint integration, or organizations can work with us in a consultative way to provide a maturity model we can work on building together in phases.
Customer experience leaders seek AMC when they:
- Want to integrate CRMs, legacy systems, CCaaS, premise telephony or any application needing unification
- Are looking for CTI benefits like screen pop, click-to-dial, interaction activity logging in a seamless toolbar that can be docked or undocked
- Hope to gain awareness of customers as they interact with your brand through actions, channels, patterns, intentions, past interactions
- Need help with automation and new technology to alleviate understaffed teams
- Are looking for consultation on how to improve their customer experience strategies
Why we’re different
We’ve written a new playbook for a CX SaaS offering
We’re not a straight product offering, or consulting organization, we work with our customers to build a maturity model that fits your digitization plan, and then we build it together utilizing our platform and services.
CX Technology is our niche
We’ve built our expertise helping customer experience leaders across the globe since 1995 and built DaVinci because there wasn’t a platform flexible enough to solve our customers challenges
How do we work together?
Step 1: Have a Discovery Meeting
Take advantage of a conversation with one of our specialists where you can ask questions and share your CX goals, and we’ll share where we can help.
Step 2: See Custom Demo & Maturity Model
Whether you’re looking for out-of-the-box features, or want a full maturity model supporting your CX strategy with workflows, assists and analytics, we’ll show you a demo in your environment and/or present a potential maturity model.
Step 3: Implement on DaVinci’s Platform
At this stage, we’ll get to work implementing your integrations, supporting with services to achieve your growth maturity plan phase of today and unlocking the power of our flexible platform so you can drive growth and transformation.
Step 4: Achieve Continued Growth with a Dedicated Team
Enjoy a dedicated team of real humans’ support with frequent outreach as your CX strategies and transformation goals change and grow.