What is Avaya Aura Contact Center?

Avaya Aura Contact Center is a comprehensive customer engagement solution offered by Avaya. It is designed to facilitate efficient and effective customer interactions for businesses. The platform incorporates various features, including multichannel support, intelligent routing, workforce optimization tools, analytics, and integration capabilities with other business applications. Avaya Aura Contact Center aims to enhance customer experiences, streamline contact center operations, and improve overall customer satisfaction by providing a robust and flexible communication and collaboration environment.

How to use Avaya with DaVinci

DaVinci for Avaya contact centers provides pre-packaged integration with leading business applications such as Salesforce, Microsoft Dynamics, SAP, Oracle CX Sales & B2B Service, and Oracle CX Service. Improve call management by enabling full telephony functionality for your CRM desktops with AMC Technology’s DaVinci integration platform, or iPaaS. Add contextual call controls, caller identification, and automatic screen population. As an Avaya DevConnect Alliance Partner, AMC provides solutions for Avaya Aura Contact Center, Avaya Application Enablement Services, and Avaya Interaction Center that deliver native, server-level integration. Used by thousands of agents around the globe, DaVinci helps organizations work more effectively, innovate, and deliver higher
levels of customer service every day.