Avaya Application Enablement Services (AES) is a software platform by Avaya, offering APIs and tools for developers to create applications that integrate with Avaya communication systems. It enables the development of custom telephony apps, integrates communication features, and enhances contact center solutions
How to use Avaya with DaVinci
DaVinci for Avaya contact centers provides pre-packaged integration with leading business applications such as Salesforce, Microsoft Dynamics, SAP, Oracle CX Sales & B2B Service, and Oracle CX Service. Improve call management by enabling full telephony functionality for your CRM desktops with AMC Technology’s DaVinci integration platform, or iPaaS. Add contextual call controls, caller identification, and automatic screen population. As an Avaya DevConnect Alliance Partner, AMC provides solutions for Avaya Aura Contact Center, Avaya Application Enablement Services, and Avaya Interaction Center that deliver native, server-level integration. Used by thousands of agents around the globe, DaVinci helps organizations work more effectively, innovate, and deliver higher
levels of customer service every day.