DaVinci provides a single pane of glass experience to eliminate the need for multiple applications.
Emily, an agent at Shopping Helper, uses DaVinci to integrate their SAP C4C CRM with their phone system.
Screen pop presents all of the caller’s information before answering, so Emily is prepared without manually searching.
Contextual call controls and speed dial allows for transfer or conference and Emily can leave interaction notes directly in DaVinci agent. Configurable shortcut buttons make this even easier.
For outbound calls, click-to-dial reduces time and errors.
DaVinci’s omni-channel functionality provides Emily with the same functionality available for calls, for texts, video chats, web chats and more.