DaVinci provides a single pane of glass experience to eliminate the need for multiple applications. Riley, an agent at Great Getaways, uses DaVinci to integrate their Salesforce CRM with their phone system.
Screen pop presents all of the caller’s information before answering, so Riley is prepared without manually searching.
Contextual call controls and speed dial allows for transfer or conference and Riley can leave interaction notes directly in DaVinci agent. Configurable shortcut buttons make this even easier.
For outbound calls, click-to-dial reduces time and errors.
DaVinci’s omni-channel functionality provides Riley with the same functionality available for calls, for texts, video chats, web chats and more.