DaVinci provides a single pane of glass experience to eliminate the need for multiple applications.
Joey, an agent at Advantage Banking, uses DaVinci to integrate their Dynamics CRM with their phone system.
Screen pop presents all of the caller’s information before answering, so Joey is prepared without manually searching.
Contextual call controls and speed dial allows for transfer or conference and Joey can leave interaction notes directly in DaVinci agent. Configurable shortcut buttons make this even easier.
For outbound calls, click-to-dial reduces time and errors.
DaVinci’s omni-channel functionality provides Joey with the same functionality available for calls, for texts, video chats, web chats and more.
