Enhancing Technical Support with DaVinci

Offering specialized guidance and troubleshooting help for technical products or services

Technical Support

Typical Technical Support Use Cases

CX leaders commonly use DaVinci to orchestrate interactions for:

Scheduled Call Backs

Organize and prioritize outbound contact lists for timely callbacks or SMS messages for timely technical support and follow-up.

Call Escalation

If an interaction needs to be escalated, the technical agent can transfer to a supervisor with notes and account already verified.

Remote Troubleshooting Assistance

Use interaction transcription summaries and/or sentiment analysis, to accurately score leads so reps spend more time on more qualified leads.

Requests For The Correct Agent

Use customer history or IVR data to route customer issues to the most appropriate technical support agent.

Real-Time Monitoring & Alerts

Track the status of ongoing technical support interactions, identify bottlenecks, and prioritize inquiries based on urgency and severity. Set up alerts for critical issues, ensuring quick intervention and resolution.

DaVinci’s Key Features

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Completely Customizable

DaVinci’s platform is designed to be extended, enhanced, or customized quickly for each and every customer use case needed.

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Own The UI

Have complete control to customize or add new functionality to your solution as it rolls out to different end-users.

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Connect With Any App

DaVinci works with any communication channel and can connect custom apps, so you’re not limited to using a single communication infrastructure.

Voted #1 by our Valued Customers

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Continental
PPG
Home Depot
Maui Jim
Princess Cruises
BASF
CPS Energy
Ameris Bank
Carnival
Schweppes
Hyundai Capital

Book a Demo

Ready to elevate your contact center technology and optimize your operations with efficient technical support?