Boosting Customer Support with DaVinci

Providing assistance and answers to customer inquiries regarding products or services.

Customer Support

Typical Customer Support Use Cases

CX leaders commonly use DaVinci to orchestrate interactions for:

Scheduled Call Backs

Organize and prioritize outbound contact lists for timely callbacks or SMS messages for timely customer support and follow-up.

Call Escalation

If an interaction needs to be escalated, the agent can transfer to a supervisor with notes and account already verified.

Remote Assistance

Support personnel to remotely access a customer’s device or system to diagnose and troubleshoot problems, reducing the need for in-person visits or lengthy phone explanations.

Requests For The Correct Agent

Use customer history or IVR data to route customer issues to the most appropriate customer support agent.

Real-Time Monitoring & Alerts

Track the status of ongoing customer support interactions, identify bottlenecks, and prioritize inquiries based on urgency and severity. Set up alerts for timely issues, ensuring quick intervention and resolution.

DaVinci’s Key Features


Completely Customizable

DaVinci’s platform is designed to be extended, enhanced, or customized quickly for each and every customer use case needed.


Own The UI

Have complete control to customize or add new functionality to your solution as it rolls out to different end-users.


Connect With Any App

DaVinci works with any communication channel and can connect custom apps, so you’re not limited to using a single communication infrastructure.

Voted #1 by our Valued Customers

Home Depot
Maui Jim
Princess Cruises
CPS Energy
Ameris Bank
Hyundai Capital

Book a Demo

Ready to elevate your contact center technology and optimize your operations with boosted customer support?