Improving Citizen Engagement with DaVinci

Enhancing communication and interaction between governmental bodies and the public, improving service delivery, transparency, and participation

Citizen Engagement

Typical Citizen Engagement Use Cases

CX leaders commonly use DaVinci to orchestrate interactions for:

Unified Integration

Integrate services from different departments into a unified interface, simplifying the process for citizens.

Live Emergency Response

Swift communication, disseminate critical information, and coordinate emergency response efforts to ensure the safety and well-being of citizens. Example: Receive automated SMS/text messages when power or service will be restored.

PII and AI Verification

Integration with PII verification and/or AI generated verification like voice biometrics to ensure you’re speaking to the correct citizen for sharing secure information and/or billing information.

Requests For The Correct Agent

Use customer history or IVR data to route customer issues to the most appropriate call agent.

DaVinci’s Key Features

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Completely Customizable

DaVinci’s platform is designed to be extended, enhanced, or customized quickly for each and every customer use case needed.

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Own The UI

Have complete control to customize or add new functionality to your solution as it rolls out to different end-users.

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Connect With Any App

DaVinci works with any communication channel and can connect custom apps, so you’re not limited to using a single communication infrastructure.

Voted #1 by our Valued Customers

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Continental
PPG
Home Depot
Maui Jim
Princess Cruises
BASF
CPS Energy
Ameris Bank
Carnival
Schweppes
Hyundai Capital

Book a Demo

Ready to elevate your contact center technology and enhance citizen engagement?