Trust & SecurityTrust and security are some of the biggest considerations when choosing a contact center solution.AMC Technology meets and exceeds modern technology standards for our DaVinci platform, applications and operations against unforeseen circumstances. With regular audits of our security implementation internally and through vendor certifications, strong encryption protocols and the maintaining of industry standards, we give organizations confidence in trusting us to manage their contact center’s security.CSA STAR Level 1 CertificationAMC Technology is certified Level 1 by the Cloud Security Alliance’s Security Trust Assurance and Risk (STAR), the industry’s most powerful program for security assurance in the cloud.The STAR Program encompasses key principles of transparency, rigorous auditing, and harmonization of standards. Companies who use STAR indicate best practices and validate the security posture of their cloud offerings.The STAR registry documents the security and privacy controls provided by popular cloud computing offerings. This publicly accessible registry allows cloud customers to assess their security providers in order to make the best procurement decisions.See AMC’s STAR Level 1 Certification ListingVendor CertificationsOur commitment to quality is demonstrated through our rigorous testing both internally and externally. AMC has a long standing record of the most vendor certifications in the industry, another way AMC ensures the quality of integrations.Compliant & Secure Across Industry StandardsHTTPS/ TLS 1.2AMC secures information at rest and in transit through use of HTTPS/SSL and AES-256 data encryption.GDPR ComplianceDaVinci is designed to provide our customers the capabilities they need to comply with General Data Protection Regulation (GDPR). AMC does not collect any specific customer Personal Identifying Information (PII) and any data that passes through our system is encrypted in transit.HIPAA ComplianceAMC has designed DaVinci with the appropriate physical and technical safeguards for Protected Health Information while in transit and at rest in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Our safeguards include:Encryption of data in transit via HTTPS/SSL with TLS 1.2Encryption of data at rest via AES-256 encryptionTwo-Factor Authentication (2FA) for highly privileged usersAzure Security Services for intrusion prevention, DDOS, anti-virus and anti-malware attacksInformation Security Awareness training for new and ongoing employeesRoll-based Access Control (RBAC) with least privilege accessToolsAzure Cloud ServicesAs a long standing Microsoft Gold Partner, DaVinci is built on Azure Cloud Services, enabling the best security practices and tools. AMC consistently maintains an Azure Security Score of 100%.Code Analysis ToolsTesting occurs both before and after deployment through the use of tools like Microsoft Security Code Analysis and OWASP recommended third party scanning tools.AMC’s Current Cloud Services Agreement & Data Processing AgreementYou can find the latest terms of AMC’s Cloud Services Agreement and Data Processing Agreement using the button below.View CSA and DPAFor questions, or if you encounter any problems, please contact security@amctechnology.com