Trust & Security

Trust and security are some of the biggest considerations when choosing a contact center solution.

AMC Technology meets and exceeds modern technology standards for our DaVinci platform, applications and operations against unforeseen circumstances. With regular audits of our security implementation internally and through vendor certifications, strong encryption protocols and the maintaining of industry standards, we give organizations confidence in trusting us to manage their contact center’s security.

CSA STAR Level 1 Certification

AMC Technology is certified Level 1 by the Cloud Security Alliance’s Security Trust Assurance and Risk (STAR), the industry’s most powerful program for security assurance in the cloud.

The STAR Program encompasses key principles of transparency, rigorous auditing, and harmonization of standards. Companies who use STAR indicate best practices and validate the security posture of their cloud offerings.

The STAR registry documents the security and privacy controls provided by popular cloud computing offerings. This publicly accessible registry allows cloud customers to assess their security providers in order to make the best procurement decisions.

See AMC’s STAR Level 1 Certification Listing

Vendor Certifications

Our commitment to quality is demonstrated through our rigorous testing both internally and externally. AMC has a long standing record of the most vendor certifications in the industry, another way AMC ensures the quality of integrations.

Compliant & Secure Across Industry Standards

HTTPS/ TLS 1.2

AMC secures information at rest and in transit through use of HTTPS/SSL and AES-256 data encryption.

GDPR Compliance

DaVinci is designed to provide our customers the capabilities they need to comply with General Data Protection Regulation (GDPR). AMC does not collect any specific customer Personal Identifying Information (PII) and any data that passes through our system is encrypted in transit.

HIPAA Compliance

AMC has designed DaVinci with the appropriate physical and technical safeguards for Protected Health Information while in transit and at rest in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Our safeguards include:

Encryption of data in transit via HTTPS/SSL with TLS 1.2
Encryption of data at rest via AES-256 encryption
Two-Factor Authentication (2FA) for highly privileged users
Azure Security Services for intrusion prevention, DDOS, anti-virus and anti-malware attacks
Information Security Awareness training for new and ongoing employees
Roll-based Access Control (RBAC) with least privilege access

Tools

Azure Cloud Services

As a long standing Microsoft Gold Partner, DaVinci is built on Azure Cloud Services, enabling the best security practices and tools. AMC consistently maintains an Azure Security Score of 100%.

Code Analysis Tools

Testing occurs both before and after deployment through the use of tools like Microsoft Security Code Analysis and OWASP recommended third party scanning tools.

For questions, or if you encounter any problems, please contact security@amctechnology.com