- There is no desktop installation required, so you can save time performing maintenance (if you’re looking at other solutions make sure you ask them what needs to be installed on every single agent’s computer?)
- Contact Canvas works with several different versions of CRMs, (Desk.com, Microsoft Dynamics, Oracle Service Cloud, Oracle Peoplesoft, Oracle Siebel, Salesforce and SAP) so you can upgrade or migrate to another CRM when it makes sense for your business.
- Contact Canvas provides a lot of options for identifying customers including ANI or Call attached data (CAD) screenpops.
- Call attached data is available for transfers and conferences so agents receive corrected and new customer information so they don’t have to look it up again.
- Contact Canvas integrates CRM with the telephony platforms from Avaya, Cisco and Aspect. Contact Canvas works with and complements your current infrastructure.
- Contact Canvas has a web based administration portal to make it easier to maintain agent profiles and contact canvas servers.
Here a few reasons Contact Canvas is a smart, efficient solution for your business: