AMC Technology
CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
AMC Technology
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4 Tips for Lasting Customer Relationships

June 9, 2020

AMC Technology Improves Customer Service

When looking to improve your business’ relationships with customers, it is important to evaluate your customer service practices. Knowing and understanding what a customer views as great customer service is crucial to bettering your business’ direct interactions with customers. Great customer care involves getting to know your customers so well that you can anticipate their… Read more →

Filed Under: Contact Center Tips Tagged With: agent palette, contact canvas, contact center, customer, customer service, relationships, tips

Improving Contact Center Agents’ Motivation & Productivity

April 28, 2020

Cloud SolutionHow business leaders can keep their contact center employees engaged during the COVID-19 Pandemic Over the past several weeks, we've all been flooded with a wide range of information from news outlets, social media, and personal conversations. During this time, every business has had to determine how they will address this global pandemic that is... Read more →

Filed Under: Contact Center Tips Tagged With: Agent Productivity, Call Center, contact center, Productivity, tips

Debunking CTI Myths

October 6, 2015

Facts about AMC Technology

  Many companies today recognize that there is a significant return on investment (ROI) available from simply integrating their contact center with their Customer Relationship Management (CRM) applications.  Some benefits are easily measured, such as faster handling through screen pops and an integrated user interface and some perhaps more intangible such as improved customer satisfaction… Read more →

Filed Under: Contact Center Tips, New to CTI Tagged With: Computer Telephony Integration, Contact Center Integration, CTI, Myths, tips

3 Tips for Running the Kind of Contact Center You Wouldn’t Mind Calling 

August 3, 2015

AMC Technology Contact Canvas Blog

Consider the last time you were tasked with the dreaded phone call to a business’s customer service; most likely you were upset you had to contact the business in the first place. Whether its a 500 person contact center or a single person working in their basement, every business has to have some form of customer… Read more →

Filed Under: Contact Center Tips Tagged With: Call Center, Friendly Contact Center, tips

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