When looking to improve your business’ relationships with customers, it is important to evaluate your customer service practices. Knowing and understanding what a customer views as great customer service is crucial to bettering your business’ direct interactions with customers. Great customer care involves getting to know your customers so well that you can anticipate their… Read more →
Improving Contact Center Agents’ Motivation & Productivity
How business leaders can keep their contact center employees engaged during the COVID-19 Pandemic Over the past several weeks, we've all been flooded with a wide range of information from news outlets, social media, and personal conversations. During this time, every business has had to determine how they will address this global pandemic that is... Read more →
Debunking CTI Myths
Many companies today recognize that there is a significant return on investment (ROI) available from simply integrating their contact center with their Customer Relationship Management (CRM) applications. Some benefits are easily measured, such as faster handling through screen pops and an integrated user interface and some perhaps more intangible such as improved customer satisfaction… Read more →
3 Tips for Running the Kind of Contact Center You Wouldn’t Mind Calling
Consider the last time you were tasked with the dreaded phone call to a business’s customer service; most likely you were upset you had to contact the business in the first place. Whether its a 500 person contact center or a single person working in their basement, every business has to have some form of customer… Read more →
