4 Tips for Lasting Customer RelationshipsJune 9, 2020When looking to improve your business’ relationships with customers, it is important to evaluate your customer service practices. Knowing and understanding what a customer views as great customer service is crucial to bettering your business’ direct interactions with customers. Great customer care involves getting to know your customers so well that you can anticipate their… Read more →
Improving Contact Center Agents’ Motivation & ProductivityApril 28, 2020Mariah MaysMariah spends her days in Illustrator and marketing stat spreadsheets at AMC Technology. She enjoys summer days outdoors, exploring the food scene in RVA and spending time with her husband, son and dog.
Debunking CTI MythsOctober 6, 2015 Many companies today recognize that there is a significant return on investment (ROI) available from simply integrating their contact center with their Customer Relationship Management (CRM) applications. Some benefits are easily measured, such as faster handling through screen pops and an integrated user interface and some perhaps more intangible such as improved customer satisfaction… Read more →
3 Tips for Running the Kind of Contact Center You Wouldn’t Mind Calling August 3, 2015Consider the last time you were tasked with the dreaded phone call to a business’s customer service; most likely you were upset you had to contact the business in the first place. Whether its a 500 person contact center or a single person working in their basement, every business has to have some form of customer… Read more →
