Enterprise Routing with DaVinci and Twilio TaskRouter June 1, 2019Written by Anthony X. Uliano, Founder / CTO of AMC Technology – Originally posted by Twilio. Customer service has come a long way in the past few years. Businesses have made a significant investment in their systems to improve the customer experience, and they’re seeing the results in higher CSAT scores. However, many of these… Read more →
AMC attends Salesforce World Tour in Washington, D.C. May 29, 2015We want to say a huge thank you to Salesforce for putting on such an excellent partner event this week at the Salesforce World Tour in Washington, D.C.! Their team passed on innovative tips to help other brands connect to their customers among all of the choices the modern customer has. Mariah MaysMariah spends her days in Illustrator… Read more →
A 20 Year Mission – CRM and CTI Integration January 12, 2015Since the days of CSTA, GED-188, TSAPI, and SS7 Computer Telephony Integration (CTI) has been a complicated and risky venture. Companies like GeoTel, Genesys, Lucent, IBM, and HP made millions of dollars consulting with customers looking to realize the benefits of “screen pop” and softphone controls. Projects were expensive and very time consuming, and solutions… Read more →
