salesforce Archives

Top 5 Things You Can Do With DaVinci Integration for Genesys PureCloud and Salesforce

December 2, 2019

Given the timing of two key events, the Salesforce Annual Conference - Dreamforce 2019 a few weeks ago and AMC’s validation of our DaVinci integration for Genesys PureCloud this week, I think it’s the perfect time to share the top 5 things you can do with DaVinci integration for Genesys PureCloud and Salesforce. The combination... Read more →

Enterprise Routing with DaVinci and Twilio TaskRouter

June 1, 2019

Written by Anthony X. Uliano, Founder / CTO of AMC Technology - Originally posted by Twilio. Customer service has come a long way in the past few years. Businesses have made a significant investment in their systems to improve the customer experience, and they’re seeing the results in higher CSAT scores. However, many of these... Read more →

A 20 Year Mission – CRM and CTI Integration

January 12, 2015

Since the days of CSTA, GED-188, TSAPI, and SS7 Computer Telephony Integration (CTI) has been a complicated and risky venture. Companies like GeoTel, Genesys, Lucent, IBM, and HP made millions of dollars consulting with customers looking to realize the benefits of “screen pop” and softphone controls. Projects were expensive and very time consuming, and solutions… Read more →

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