It’s Unheard-Of: How DaVinci is Shaking up the Contact Center IndustryFebruary 25, 2021It’s Unheard-Of: How DaVinci is Shaking up the Contact Center Industry We’ve got something unheard of in the industry: an infinitely flexible platform. While many organizations boast flexible capability, you’re likely still stuck with their product. DaVinci opens the door for organizations to use whatever communication or CRM solutions they want, while still giving them… Read more →
Schedule an Assessment with AMC’s Solutions Experts!October 30, 2020In a year full of uncertainty, the qualities that make for a successful call center experience remain relatively unchanged: Shorter and fewer hold times, faster solutions and good customer service. Are the tools you are using to support your call center helping you achieve your goals? Has the global pandemic altered your growth strategy? Have… Read more →
CCaaS vs iPaaS: Better Together or Unnecessary?October 13, 2020A contact center analyst recently asked me why a contact center would be interested in iPaaS, even mentioning that they usually look to their CCaaS solutions to handle similar use cases. Initially, I was shocked. Then, I realized there may be a knowledge gap of the benefits that an iPaaS could bring to several organizations…. Read more →
A New Kind of iPaaSOctober 6, 2020Just recently Gartner released its 2020 Magic Quadrant for enterprise integration platform as a service (EiPaaS) report. Gartner always does a great job of defining a segment, identifying the best companies in the space, and diving deep into the strengths and weaknesses of each offering. I think the time has come, however, for Gartner to expand the segment to go beyond data-centric iPaaS and start considering UX-centric iPaaS (UXiPaaS). Companies benefit from data-centric iPaaS… Read more →
DaVinci: Going Beyond the Fixed Feature MindsetAugust 6, 2020Most of you know DaVinci as a hybrid contact center solution that integrates contact center with CRM platforms, but did you know that DaVinci is actually so much more. We’re an iPaaS platform that let’s you go way beyond the fixed feature mindset. What does this mean for AMC? Three years ago at an offsite planning meeting… Read more →
