AMC Technology
CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
AMC Technology
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    • Overview
      • Meet DaVinci
      • What is XiPaaS?
      • What is CTI?
      • Moving to the Cloud
      • Pricing
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    • inventor3DaVinci Inventor – Enterprise XiPaaS for full customizable integration
    • box2DaVinci – CTI for any premise or hybrid contact center environment
  • Integrations
    • CRM
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      • Oracle CX Service
      • Oracle Siebel
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      • ServiceNow
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    • Communication
      • Amazon Connect
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      • Cisco
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      • Genesys Cloud
      • Twilio
      • Twilio Flex
  • Resources
      • Resource Library – Datasheet, Videos, Guides
      • Case Studies – What DaVinci success looks like
      • Videos – Example DaVinci scenarios
      • Blog – Industry best practices, helpful knowledge
      • Developers – API library, guides
      • News & Events – Press releases, webinars/ tradeshows
  • Demo

How would a recession impact your call center business? What the 2008 recession taught us.

July 18, 2022

What a recession may mean for your contact center Is another consumer recession looming? Looking in the mirror of time at past financial crises may give us a glimpse of what’s coming. We’ve already seen effects from the Pandemic with local restaurants and businesses closing their doors, the domino effect of delays with materials and... Read more →

Filed Under: Uncategorized Tagged With: Call Center, CCaaS, contact center, Contact Center Trends, Integration, Recession

It’s Unheard-Of: How DaVinci is Shaking up the Contact Center Industry

February 25, 2021

It's Unheard-Of: How DaVinci is Shaking up the Contact Center Industry We’ve got something unheard of in the industry: an infinitely flexible platform. While many organizations boast flexible capability, you’re likely still stuck with their product. DaVinci opens the door for organizations to use whatever communication or CRM solutions they want, while still giving them... Read more →

Filed Under: DaVinci Tagged With: DaVinci, Flexible Contact Center, Integration, iPaaS

What Contact Center Leaders are Considering for 2021

November 10, 2020

As we approach the end of what has felt like the longest year of all time, many of us are hoping for a more positive 2021. There has been so much out of our control, but strong leaders know they can at least proactively plan in hopes for a smoother new year. So, how have… Read more →

Filed Under: Contact Center Trends Tagged With: 2021 Contact Center, Contact Center Trends, Integration, Leaders

How much does contact center integration cost? The truth from our sales team

October 21, 2020

How much does a contact center integration project cost, anyway? Ah, pricing:  the elephant in the room that dictates almost every B2B purchase decision. However, its often difficult to get an understanding of how much a product or service is going to cost because historically organizations have opted to wait until they have a 1-on-1... Read more →

Filed Under: Contact Center Tips Tagged With: contact center, Cost, Integration, Pricing

CCaaS vs iPaaS: Better Together or Unnecessary?

October 13, 2020

A contact center analyst recently asked me why a contact center would be interested in iPaaS, even mentioning that they usually look to their CCaaS solutions to handle similar use cases. Initially, I was shocked. Then, I realized there may be a knowledge gap of the benefits that an iPaaS could bring to several organizations…. Read more →

Filed Under: Contact Center Tips Tagged With: Call Center, CCaaS, Comparison, contact center, CTI, Integration, iPaaS, UXiPaaS

DaVinci: Going Beyond the Fixed Feature Mindset

August 6, 2020

Most of you know DaVinci as a hybrid contact center solution that integrates contact center with CRM platforms, but did you know that DaVinci is actually so much more.  We’re an iPaaS platform that let’s you go way beyond the fixed feature mindset. What does this mean for AMC?    Three years ago at an offsite planning meeting… Read more →

Filed Under: DaVinci, Hybrid Contact Center, New to CTI Tagged With: Call Center, contact center, CTI, Features, Integration, iPaaS, Programmable, UXiPaaS

How to Select and Measure the Right KPIs for Your Contact Center

June 15, 2016

Although many contact center managers will argue there are certain KPIs every contact center should consider measuring, because each contact center operates differently, the KPIs most important to each business are often unique. How do you know which KPIs are vital to the fitness of your contact center? 6 steps to selecting the right KPIs… Read more →

Filed Under: Contact Center Tips, New to CTI Tagged With: Call Center KPIs, Contact Center KPIs, Integration, KPIs, Measure, Productivity, Reports

Thinking about connecting your CRM to your contact center?

April 7, 2016

Here a few reasons Contact Canvas is a smart, efficient solution for your business: There is no desktop installation required, so you can save time performing maintenance (if you’re looking at other solutions make sure you ask them what needs to be installed on every single agent’s computer?) Contact Canvas works with several different versions of CRMs,… Read more →

Filed Under: Contact Center Tips, New to CTI Tagged With: Call Center Integration, CTI, Integration

Build vs. Buy for CTI Solutions – CRM and CTI Integration

August 13, 2015

Build or Buy Software?

When the need for a business solution arises, the age old question has remained: should it be custom built or should an out of the box solution be purchased? While it may seem simple, determining the right solution approach is a complex process that may need the input of several organizational leaders based upon their… Read more →

Filed Under: Contact Center Tips, New to CTI Tagged With: Build vs. Buy, Call Center, contact center, CTI, Integration

A 20 Year Mission – CRM and CTI Integration

January 12, 2015

Since the days of CSTA, GED-188, TSAPI, and SS7 Computer Telephony Integration (CTI) has been a complicated and risky venture. Companies like GeoTel, Genesys, Lucent, IBM, and HP made millions of dollars consulting with customers looking to realize the benefits of “screen pop” and softphone controls. Projects were expensive and very time consuming, and solutions… Read more →

Filed Under: Company News Tagged With: 20th Anniversary, agent palette, Celebration, contact canvas, contact center, CRM, CTI, customer, customer service, Integration, interns, internship, relationships, salesforce

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