It’s Unheard-Of: How DaVinci is Shaking up the Contact Center IndustryFebruary 25, 2021It's Unheard-Of: How DaVinci is Shaking up the Contact Center Industry We’ve got something unheard of in the industry: an infinitely flexible platform. While many organizations boast flexible capability, you’re likely still stuck with their product. DaVinci opens the door for organizations to use whatever communication or CRM solutions they want, while still giving them... Read more →
What Contact Center Leaders are Considering for 2021November 10, 2020As we approach the end of what has felt like the longest year of all time, many of us are hoping for a more positive 2021. There has been so much out of our control, but strong leaders know they can at least proactively plan in hopes for a smoother new year. So, how have… Read more →
How much does contact center integration cost? The truth from our sales teamOctober 21, 2020How much does a contact center integration project cost, anyway? Ah, pricing: the elephant in the room that dictates almost every B2B purchase decision. However, its often difficult to get an understanding of how much a product or service is going to cost because historically organizations have opted to wait until they have a 1-on-1... Read more →
CCaaS vs iPaaS: Better Together or Unnecessary?October 13, 2020A contact center analyst recently asked me why a contact center would be interested in iPaaS, even mentioning that they usually look to their CCaaS solutions to handle similar use cases. Initially, I was shocked. Then, I realized there may be a knowledge gap of the benefits that an iPaaS could bring to several organizations…. Read more →
DaVinci: Going Beyond the Fixed Feature MindsetAugust 6, 2020Most of you know DaVinci as a hybrid contact center solution that integrates contact center with CRM platforms, but did you know that DaVinci is actually so much more. We’re an iPaaS platform that let’s you go way beyond the fixed feature mindset. What does this mean for AMC? Three years ago at an offsite planning meeting… Read more →
How to Select and Measure the Right KPIs for Your Contact CenterJune 15, 2016Although many contact center managers will argue there are certain KPIs every contact center should consider measuring, because each contact center operates differently, the KPIs most important to each business are often unique. How do you know which KPIs are vital to the fitness of your contact center? 6 steps to selecting the right KPIs… Read more →
Thinking about connecting your CRM to your contact center?April 7, 2016Here a few reasons Contact Canvas is a smart, efficient solution for your business: There is no desktop installation required, so you can save time performing maintenance (if you’re looking at other solutions make sure you ask them what needs to be installed on every single agent’s computer?) Contact Canvas works with several different versions of CRMs,… Read more →
Build vs. Buy for CTI Solutions – CRM and CTI IntegrationAugust 13, 2015When the need for a business solution arises, the age old question has remained: should it be custom built or should an out of the box solution be purchased? While it may seem simple, determining the right solution approach is a complex process that may need the input of several organizational leaders based upon their… Read more →
A 20 Year Mission – CRM and CTI IntegrationJanuary 12, 2015Since the days of CSTA, GED-188, TSAPI, and SS7 Computer Telephony Integration (CTI) has been a complicated and risky venture. Companies like GeoTel, Genesys, Lucent, IBM, and HP made millions of dollars consulting with customers looking to realize the benefits of “screen pop” and softphone controls. Projects were expensive and very time consuming, and solutions… Read more →
