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Continuing our Mission: Thoughts on the Industry’s Future from our Founder, Anthony Uliano

October 29, 2019

  Earlier this month InGenius Software announced they were being acquired by Upland Software. Although this wasn’t the only big news in the industry this month, like the Avaya and RingCentral relationship, it’s important, nonetheless. The acquisition of InGenius will have an impact on the niche industry of CRM and contact center integration.  AMC is… Read more →

Filed Under: Company News, DaVinci Tagged With: DaVinci, Ingenius, Mission

DaVinci Platform features and future developments

October 21, 2019

This month, AMC Technology is celebrating the one year anniversary of introducing DaVinci, its cloud-based flexible contact center platform, on the market. As the teams have been reflecting, celebrating and planning for 2020, I had a discussion with Anthony Uliano, Founder and CTO of AMC, and Praveen Ravela, Product Owner at AMC, about the enhancements brought… Read more →

Filed Under: Company News, DaVinci, Hybrid Contact Center Tagged With: CTI integration, DaVinci, DaVinci platform, Hybrid

How To Guide – Configuring C/4HANA For Your Contact Center Using DaVinci

August 6, 2019

Please note:  This post originally appeared on SAP Community.  You can find it here. With SAP’s introduction of C/4HANA in June 2018, SAP has seen significant adoption of their new cloud-based CRM platform, especially within their customer service department. As businesses explore ways to use Cloud for Customer within their contact center, some are hoping to… Read more →

Filed Under: Contact Center Tips, DaVinci, SAP C4C Tagged With: C/4HANA, Cloud Contact Center, contact center, DaVinci

Best of Both Worlds – Hybrid Contact Center Strategies

June 25, 2019

Hybrid Contact Center Strategies

Developing your Hybrid Contact Center Strategy Companies are looking to connect with their customers in new ways, levering the flexibility and cost savings of cloud communication platforms, while realizing additional value from their premise environments. Companies that plan ahead and do it well, can have the best of both worlds, a true hybrid contact center… Read more →

Filed Under: DaVinci, Hybrid Contact Center Tagged With: Cloud, contact center, DaVinci, Hybrid

Enterprise Routing with DaVinci and Twilio TaskRouter

June 1, 2019

Written by Anthony X. Uliano, Founder / CTO of AMC Technology – Originally posted by Twilio. Customer service has come a long way in the past few years. Businesses have made a significant investment in their systems to improve the customer experience, and they’re seeing the results in higher CSAT scores. However, many of these… Read more →

Filed Under: Contact Center Tips, DaVinci, Twilio Tagged With: contact center, DaVinci, Flex, salesforce, TaskRouter, Twilio

Let’s Talk About Knowledge Workers!

June 1, 2019

Often times when I’m asked what our software does, I talk about what we do for contact center agents.  It’s easy to explain the benefits of computer telephony integration for your agents, as everyone has a negative call center story they can share.  Endless call transfers and repeating information over and over again are easy… Read more →

Filed Under: Contact Center Tips, DaVinci, Twilio Tagged With: contact center, CTI, DaVinci, Knowledge Worker

Migrating Your Premise Contact Center to the Cloud

October 30, 2018

The movement from premise IT infrastructure to cloud-based IT infrastructure is well established and most companies have made a full or partial switch.  Many companies are now using cloud-based applications, like Salesforce.com, and are further reducing their datacenter footprint by virtualizing on Infrastructure as a Service offerings from Amazon Web Service or Azure, or building on a Software as a Service approach.  Some companies have even embraced new cloud-based development environments, like… Read more →

Filed Under: Contact Center Tips, DaVinci, Picasso, Twilio Tagged With: DaVinci, Picasso, Twilio

Twilio Flex(ing) it’s Contact Center Muscle

October 23, 2018

Twilio announced earlier this year a plan to offer Twilio Flex, a major new Contact Center as a Service offering into the somewhat crowded market.  With SIGNAL, Twilio’s annual Developer and Customer Conference, happening next week we’re bound to hear more exciting news about this new platform.  Twilio Flex is not only the latest CCaaS… Read more →

Filed Under: Twilio Tagged With: CCaaS, DaVinci, Twilio

DaVinci – AMC’s New Cloud Contact Center Solution

October 1, 2018

DaVinci is the cumulation of 23 years of experience in the CRM and contact center integration space.  As companies more strongly consider moving away from premise-based communication platforms and onto cloud-based platforms, we wanted to provide a framework to companies to ease this transition.   So we created DaVinci, a pure-cloud contact center and CRM… Read more →

Filed Under: Company News, DaVinci, Picasso, Twilio Tagged With: CCaaS, Cloud Contact Center, DaVinci, Picasso, Twilio

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