6 Reasons why you Should Start Moving to the Cloud with AMC’s DaVinci & Microsoft
What is the impact on the agent experience when moving from premise to cloud communication channels?
3 key Components of an Exceptional CX Digital Transformation Strategy
4 Things to Consider for Your CX Technology Stack
3 Bold CX Predictions of 2023
What’s the 311 on DaVinci?
Putting the Citizen in CX for 311 Centers As cities and local governments look for better ways to engage with their citizens, the role of 3-1-1 contact centers have exploded. Now more than ever citizens are getting involved, speaking up, and demanding governments respond with increased engagement. Local 311 contact centers are looking for ways… Read more →
Overcoming CRM/CCaaS Limitations
A quick explanation about how the CRM and CCaaS landscape is limited, forcing customers to align to vendor’s vision and not their own. The CRM and CCaaS Landscape Along with the explosion of cloud-based solutions, CRM applications and contact center as a service (CCaaS) has experienced considerable adoption as well. Unfortunately, neither the CRM and… Read more →