Boosting Support Ticket Analysis with ChatGPT: A Step-by-Step Guide

      In today's fast-paced business environment, customer support is a critical component of ensuring customer satisfaction and maintaining brand loyalty. Support tickets, which capture customer inquiries, issues, and complaints, contain valuable data that can provide insights into customer preferences, pain points, and areas for improvement. Analyzing support tickets effectively can help businesses identify... Read more →

6 Reasons why you Should Start Moving to the Cloud with AMC’s DaVinci & Microsoft

As businesses continue to grow and evolve, many are considering moving to the cloud. Cloud computing offers a variety of benefits that can improve the efficiency and productivity of your organization. From cost savings to increased flexibility and scalability, the cloud has the potential to transform the way your business operates. In this article, we... Read more →

What is the impact on the agent experience when moving from premise to cloud communication channels?

Our customers are asking a lot of questions about how you move from a premise communication platform (like Avaya, Cisco, etc..) to a more modern cloud or CCaaS communication channel (Five9, Genesys Cloud, AWS, etc.). This how-to guide walks you through a scenario of starting with a premise deployment, adding voice biometrics and then migrating... Read more →

3 key Components of an Exceptional CX Digital Transformation Strategy

            Are you looking into how to take your business’ CX digital transformation strategy to the next level? Look no further! Using technology to connect people and businesses in a digital transformed world has shifted dramatically over the last few years. Businesses are now focusing on digital transformation for an... Read more →

4 Things to Consider for Your CX Technology Stack 

Whether you're creating a new CX technology stack from scratch, or in the midst of a digital transformation project which requires making changes to your current CX technology stack, we've got some points for you to consider.   What is a Technology Stack? First, it is important to understand what a technology stack is. A... Read more →

3 Bold CX Predictions of 2023

A fresh new year, what are the next big CX predictions for 2023?   Customer expectations are constantly evolving, but it’s no secret the past two years have rapidly changed the CX space: Increased digitalization has consumers expecting more than ever. While technology offers brands new ways to engage the consumer and serve them more efficiently,... Read more →

What’s the 311 on DaVinci?

Putting the Citizen in CX for 311 Centers As cities and local governments look for better ways to engage with their citizens, the role of 3-1-1 contact centers have exploded.  Now more than ever citizens are getting involved, speaking up, and demanding governments respond with increased engagement.  Local 311 contact centers are looking for ways… Read more →

Overcoming CRM/CCaaS Limitations

A quick explanation about how the CRM and CCaaS landscape is limited, forcing customers to align to vendor’s vision and not their own. The CRM and CCaaS Landscape Along with the explosion of cloud-based solutions, CRM applications and contact center as a service (CCaaS) has experienced considerable adoption as well.  Unfortunately, neither the CRM and… Read more →

The Next Major Workplace Shift: Returning to the Office

As the world continues to make great strides in getting as many people as possible vaccinated against COVID-19, we are finally able to picture a return to in-person office work. That means a lot of different things to many people. While many organizations have undoubtedly suffered maintaining call centers under quarantine, others may have found... Read more →

It’s Unheard-Of: How DaVinci is Shaking up the Contact Center Industry

It's Unheard-Of: How DaVinci is Shaking up the Contact Center Industry We’ve got something unheard of in the industry: an infinitely flexible platform. While many organizations boast flexible capability, you’re likely still stuck with their product. DaVinci opens the door for organizations to use whatever communication or CRM solutions they want, while still giving them... Read more →
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