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Boosting Support Ticket Analysis with ChatGPT: A Step-by-Step Guide

April 11, 2023

How to boost support ticket analysis      In today's fast-paced business environment, customer support is a critical component of ensuring customer satisfaction and maintaining brand loyalty. Support tickets, which capture customer inquiries, issues, and complaints, contain valuable data that can provide insights into customer preferences, pain points, and areas for improvement. Analyzing support tickets effectively can help businesses identify... Read more →

Filed Under: Contact Center Tips Tagged With: chatgpt, DaVinci, support ticket analysis

6 Reasons why you Should Start Moving to the Cloud with AMC’s DaVinci & Microsoft

March 28, 2023

As businesses continue to grow and evolve, many are considering moving to the cloud. Cloud computing offers a variety of benefits that can improve the efficiency and productivity of your organization. From cost savings to increased flexibility and scalability, the cloud has the potential to transform the way your business operates. In this article, we... Read more →

Filed Under: Moving to the Cloud Tagged With: amc technology, Cloud Migration, DaVinci, Microsoft Dynamics, Microsoft Dynamics and CTI Integration

What is the impact on the agent experience when moving from premise to cloud communication channels?

February 23, 2023

Our customers are asking a lot of questions about how you move from a premise communication platform (like Avaya, Cisco, etc..) to a more modern cloud or CCaaS communication channel (Five9, Genesys Cloud, AWS, etc.). This how-to guide walks you through a scenario of starting with a premise deployment, adding voice biometrics and then migrating... Read more →

Filed Under: Uncategorized Tagged With: AMC, amc technology, cloud communication channels, DaVinci, premise

3 key Components of an Exceptional CX Digital Transformation Strategy

February 8, 2023

CX Digital Transformation Strategy            Are you looking into how to take your business’ CX digital transformation strategy to the next level? Look no further! Using technology to connect people and businesses in a digital transformed world has shifted dramatically over the last few years. Businesses are now focusing on digital transformation for an... Read more →

Filed Under: CX Digital Transformation Tagged With: AMC, amc technology, Customer Loyalty, CX, CX Digital Transformation, CX Strategy, DaVinci, DaVinci platform, Digital Transformation Strategy

4 Things to Consider for Your CX Technology Stack 

January 26, 2023

CX Technology StackWhether you're creating a new CX technology stack from scratch, or in the midst of a digital transformation project which requires making changes to your current CX technology stack, we've got some points for you to consider.   What is a Technology Stack? First, it is important to understand what a technology stack is. A... Read more →

Filed Under: Uncategorized Tagged With: amc technology, CX, CX Strategy, CX Tech Stack, CX Technology Stack, DaVinci, Tech Stack, Technology Stack

3 Bold CX Predictions of 2023

January 18, 2023

CX PredictionsA fresh new year, what are the next big CX predictions for 2023?   Customer expectations are constantly evolving, but it’s no secret the past two years have rapidly changed the CX space: Increased digitalization has consumers expecting more than ever. While technology offers brands new ways to engage the consumer and serve them more efficiently,... Read more →

Filed Under: Uncategorized Tagged With: AMC, amc technology, CX, CX Predictions, CX Predictions Of 2023, DaVinci

What’s the 311 on DaVinci?

August 4, 2021

Putting the Citizen in CX for 311 Centers As cities and local governments look for better ways to engage with their citizens, the role of 3-1-1 contact centers have exploded.  Now more than ever citizens are getting involved, speaking up, and demanding governments respond with increased engagement.  Local 311 contact centers are looking for ways… Read more →

Filed Under: Contact Center Tips, Contact Center Trends Tagged With: 311, Call Center, DaVinci

Overcoming CRM/CCaaS Limitations

July 20, 2021

A quick explanation about how the CRM and CCaaS landscape is limited, forcing customers to align to vendor’s vision and not their own. The CRM and CCaaS Landscape Along with the explosion of cloud-based solutions, CRM applications and contact center as a service (CCaaS) has experienced considerable adoption as well.  Unfortunately, neither the CRM and… Read more →

Filed Under: Contact Center Trends, DaVinci, Twilio, UXiPaaS Tagged With: Agent Experience, CCaaS, CRM, DaVinci

The Next Major Workplace Shift: Returning to the Office

April 27, 2021

As the world continues to make great strides in getting as many people as possible vaccinated against COVID-19, we are finally able to picture a return to in-person office work. That means a lot of different things to many people. While many organizations have undoubtedly suffered maintaining call centers under quarantine, others may have found... Read more →

Filed Under: Contact Center Trends, DaVinci, Hybrid Contact Center, Uncategorized Tagged With: Cloud Contact Center, Cloud Migration, Contact Center Workspace Solution, COVID-19, DaVinci

It’s Unheard-Of: How DaVinci is Shaking up the Contact Center Industry

February 25, 2021

It's Unheard-Of: How DaVinci is Shaking up the Contact Center Industry We’ve got something unheard of in the industry: an infinitely flexible platform. While many organizations boast flexible capability, you’re likely still stuck with their product. DaVinci opens the door for organizations to use whatever communication or CRM solutions they want, while still giving them... Read more →

Filed Under: DaVinci Tagged With: DaVinci, Flexible Contact Center, Integration, iPaaS

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