Continuing our Mission: Thoughts on the Industry’s Future from our Founder, Anthony UlianoOctober 29, 2019 Earlier this month InGenius Software announced they were being acquired by Upland Software. Although this wasn’t the only big news in the industry this month, like the Avaya and RingCentral relationship, it’s important, nonetheless. The acquisition of InGenius will have an impact on the niche industry of CRM and contact center integration. AMC is… Read more →
DaVinci Platform features and future developmentsOctober 21, 2019This month, AMC Technology is celebrating the one year anniversary of introducing DaVinci, its cloud-based flexible contact center platform, on the market. As the teams have been reflecting, celebrating and planning for 2020, I had a discussion with Anthony Uliano, Founder and CTO of AMC, and Praveen Ravela, Product Owner at AMC, about the enhancements brought… Read more →
How To Guide – Configuring C/4HANA For Your Contact Center Using DaVinciAugust 6, 2019Please note: This post originally appeared on SAP Community. You can find it here. With SAP’s introduction of C/4HANA in June 2018, SAP has seen significant adoption of their new cloud-based CRM platform, especially within their customer service department. As businesses explore ways to use Cloud for Customer within their contact center, some are hoping to… Read more →
Best of Both Worlds – Hybrid Contact Center StrategiesJune 25, 2019Developing your Hybrid Contact Center Strategy Companies are looking to connect with their customers in new ways, levering the flexibility and cost savings of cloud communication platforms, while realizing additional value from their premise environments. Companies that plan ahead and do it well, can have the best of both worlds, a true hybrid contact center… Read more →
Enterprise Routing with DaVinci and Twilio TaskRouterJune 1, 2019Written by Anthony X. Uliano, Founder / CTO of AMC Technology – Originally posted by Twilio. Customer service has come a long way in the past few years. Businesses have made a significant investment in their systems to improve the customer experience, and they’re seeing the results in higher CSAT scores. However, many of these… Read more →
Let’s Talk About Knowledge Workers!June 1, 2019Often times when I’m asked what our software does, I talk about what we do for contact center agents. It’s easy to explain the benefits of computer telephony integration for your agents, as everyone has a negative call center story they can share. Endless call transfers and repeating information over and over again are easy… Read more →
Migrating Your Premise Contact Center to the CloudOctober 30, 2018The movement from premise IT infrastructure to cloud-based IT infrastructure is well established and most companies have made a full or partial switch. Many companies are now using cloud-based applications, like Salesforce.com, and are further reducing their datacenter footprint by virtualizing on Infrastructure as a Service offerings from Amazon Web Service or Azure, or building on a Software as a Service approach. Some companies have even embraced new cloud-based development environments, like… Read more →
Twilio Flex(ing) it’s Contact Center MuscleOctober 23, 2018Twilio announced earlier this year a plan to offer Twilio Flex, a major new Contact Center as a Service offering into the somewhat crowded market. With SIGNAL, Twilio’s annual Developer and Customer Conference, happening next week we’re bound to hear more exciting news about this new platform. Twilio Flex is not only the latest CCaaS… Read more →
DaVinci – AMC’s New Cloud Contact Center SolutionOctober 1, 2018DaVinci is the cumulation of 23 years of experience in the CRM and contact center integration space. As companies more strongly consider moving away from premise-based communication platforms and onto cloud-based platforms, we wanted to provide a framework to companies to ease this transition. So we created DaVinci, a pure-cloud contact center and CRM… Read more →
