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4 Things to Consider for Your CX Technology Stack 

January 26, 2023

CX Technology StackWhether you're creating a new CX technology stack from scratch, or in the midst of a digital transformation project which requires making changes to your current CX technology stack, we've got some points for you to consider.   What is a Technology Stack? First, it is important to understand what a technology stack is. A... Read more →

Filed Under: Uncategorized Tagged With: amc technology, CX, CX Strategy, CX Tech Stack, CX Technology Stack, DaVinci, Tech Stack, Technology Stack

3 Bold CX Predictions of 2023

January 18, 2023

CX PredictionsA fresh new year, what are the next big CX predictions for 2023?   Customer expectations are constantly evolving, but it’s no secret the past two years have rapidly changed the CX space: Increased digitalization has consumers expecting more than ever. While technology offers brands new ways to engage the consumer and serve them more efficiently,... Read more →

Filed Under: Uncategorized Tagged With: AMC, amc technology, CX, CX Predictions, CX Predictions Of 2023, DaVinci

What’s the 311 on DaVinci?

August 4, 2021

Putting the Citizen in CX for 311 Centers As cities and local governments look for better ways to engage with their citizens, the role of 3-1-1 contact centers have exploded.  Now more than ever citizens are getting involved, speaking up, and demanding governments respond with increased engagement.  Local 311 contact centers are looking for ways… Read more →

Filed Under: Contact Center Tips, Contact Center Trends Tagged With: 311, Call Center, DaVinci

Overcoming CRM/CCaaS Limitations

July 20, 2021

A quick explanation about how the CRM and CCaaS landscape is limited, forcing customers to align to vendor’s vision and not their own. The CRM and CCaaS Landscape Along with the explosion of cloud-based solutions, CRM applications and contact center as a service (CCaaS) has experienced considerable adoption as well.  Unfortunately, neither the CRM and… Read more →

Filed Under: Contact Center Trends, DaVinci, Twilio, UXiPaaS Tagged With: Agent Experience, CCaaS, CRM, DaVinci

The Next Major Workplace Shift: Returning to the Office

April 27, 2021

As the world continues to make great strides in getting as many people as possible vaccinated against COVID-19, we are finally able to picture a return to in-person office work. That means a lot of different things to many people. While many organizations have undoubtedly suffered maintaining call centers under quarantine, others may have found... Read more →

Filed Under: Contact Center Trends, DaVinci, Hybrid Contact Center, Uncategorized Tagged With: Cloud Contact Center, Cloud Migration, Contact Center Workspace Solution, COVID-19, DaVinci

It’s Unheard-Of: How DaVinci is Shaking up the Contact Center Industry

February 25, 2021

It's Unheard-Of: How DaVinci is Shaking up the Contact Center Industry We’ve got something unheard of in the industry: an infinitely flexible platform. While many organizations boast flexible capability, you’re likely still stuck with their product. DaVinci opens the door for organizations to use whatever communication or CRM solutions they want, while still giving them... Read more →

Filed Under: DaVinci Tagged With: DaVinci, Flexible Contact Center, Integration, iPaaS

Call Center Support During COVID-19

May 13, 2020

Contact Canvas Omni Channel

How The DaVinci Platform Can Help You Get Through This Crisis Call centers are the voice of an organization. People want to talk or chat with a live person to resolve an issue or get assistance with their concerns. It is reassuring to be able to reach a real person during this crisis and get… Read more →

Filed Under: Company News, Contact Center Tips, Contact Center Trends Tagged With: Call Center, contact center, COVID-19, CTI, DaVinci

Continuing our Mission: Thoughts on the Industry’s Future from our Founder, Anthony Uliano

October 29, 2019

  Earlier this month InGenius Software announced they were being acquired by Upland Software. Although this wasn’t the only big news in the industry this month, like the Avaya and RingCentral relationship, it’s important, nonetheless. The acquisition of InGenius will have an impact on the niche industry of CRM and contact center integration.  AMC is... Read more →

Filed Under: Company News, DaVinci Tagged With: DaVinci, Ingenius, Mission

DaVinci Platform features and future developments

October 21, 2019

This month, AMC Technology is celebrating the one year anniversary of introducing DaVinci, its cloud-based flexible contact center platform, on the market. As the teams have been reflecting, celebrating and planning for 2020, I had a discussion with Anthony Uliano, Founder and CTO of AMC, and Praveen Ravela, Product Owner at AMC, about the enhancements brought... Read more →

Filed Under: Company News, DaVinci, Hybrid Contact Center Tagged With: CTI integration, DaVinci, DaVinci platform, Hybrid

How To Guide – Configuring C/4HANA For Your Contact Center Using DaVinci

August 6, 2019

Please note:  This post originally appeared on SAP Community.  You can find it here. With SAP’s introduction of C/4HANA in June 2018, SAP has seen significant adoption of their new cloud-based CRM platform, especially within their customer service department. As businesses explore ways to use Cloud for Customer within their contact center, some are hoping to... Read more →

Filed Under: Contact Center Tips, DaVinci, SAP C4C Tagged With: C/4HANA, Cloud Contact Center, contact center, DaVinci

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