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How to Personalize the Customer Experience

May 31, 2016

If you ask anyone about their best customer experiences, they typically include an instance where their preferences were retained or needs were anticipated – a florist that reminded them of an upcoming anniversary or birthday, a restaurant that remembered a favorite meal, or a coffee shop that had their order memorized. Any experience where customers’… Read more →

Filed Under: Contact Center Tips Tagged With: CRM, customer, customer service, CX, optimize, personal, personalization, Personalizing the Customer Experience, screenpop, social network

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