Schedule an Assessment with AMC’s Solutions Experts!October 30, 2020In a year full of uncertainty, the qualities that make for a successful call center experience remain relatively unchanged: Shorter and fewer hold times, faster solutions and good customer service. Are the tools you are using to support your call center helping you achieve your goals? Has the global pandemic altered your growth strategy? Have… Read more →
Top 5 Things You Can Do With DaVinci Integration for Genesys PureCloud and SalesforceDecember 2, 2019Given the timing of two key events, the Salesforce Annual Conference – Dreamforce 2019 a few weeks ago and AMC’s validation of our DaVinci integration for Genesys PureCloud this week, I think it’s the perfect time to share the top 5 things you can do with DaVinci integration for Genesys PureCloud and Salesforce. The combination… Read more →
DaVinci Platform features and future developmentsOctober 21, 2019This month, AMC Technology is celebrating the one year anniversary of introducing DaVinci, its cloud-based flexible contact center platform, on the market. As the teams have been reflecting, celebrating and planning for 2020, I had a discussion with Anthony Uliano, Founder and CTO of AMC, and Praveen Ravela, Product Owner at AMC, about the enhancements brought… Read more →
