How to Personalize the Customer ExperienceMay 31, 2016If you ask anyone about their best customer experiences, they typically include an instance where their preferences were retained or needs were anticipated – a florist that reminded them of an upcoming anniversary or birthday, a restaurant that remembered a favorite meal, or a coffee shop that had their order memorized. Any experience where customers’… Read more →
Watch us #Innovate: Interns’ week three!June 19, 2015 Our development interns have been working hard tweaking their new Agent Palette plug-ins and forming teams to come up with new plug-in ideas. Our interns are all from Virginia Commonwealth University and range from sophomores to seniors in college with all different technical skill levels but each was able to develop a plug-in that… Read more →
AMC attends Salesforce World Tour in Washington, D.C.May 29, 2015We want to say a huge thank you to Salesforce for putting on such an excellent partner event this week at the Salesforce World Tour in Washington, D.C.! Their team passed on innovative tips to help other brands connect to their customers among all of the choices the modern customer has. Mariah MaysMariah spends her days in Illustrator… Read more →
A 20 Year Mission – CRM and CTI IntegrationJanuary 12, 2015Since the days of CSTA, GED-188, TSAPI, and SS7 Computer Telephony Integration (CTI) has been a complicated and risky venture. Companies like GeoTel, Genesys, Lucent, IBM, and HP made millions of dollars consulting with customers looking to realize the benefits of “screen pop” and softphone controls. Projects were expensive and very time consuming, and solutions… Read more →
