Understanding Common CTI Features April 21, 2019Each contact center integration project has specific and necessary requirements that are needed to increase agent efficiency and improve the customer journey. Identifying a product that leverages market experience to design and fulfill most requirements is recommended. The goal of a quality integration project is to track, record and store customer information so that the… Read more →
Best of Breed Interactions January 3, 2017Our CTO, Anthony Uliano, recently shared his thoughts regarding best of breed interactions with ICMI – the challenges customers and vendors face and how Contact Canvas helped. Check it out here – http://www.icmi.com/Resources/Technology/2016/12/Best-of-Breed-Interactions.Anthony UlianoAnthony X. Uliano, Founder / CTO of AMC Technology. I’m a CRM and contact center integration specialist, responsible for product development and… Read more →
Now you can have your cake, and eat it too September 27, 2016 Ever been in a situation where you needed a can opener or screw driver unexpectedly, when somebody pulled out a Swiss army knife? There’s something to be said for those gadgets: when you’re in a pinch the tool is super helpful; however, if you have the opportunity to plan, a set of full-sized tools… Read more →
Last Roadshow Stop: AMC Visits Regent University! September 19, 2016On September 8th AMC visited our customer, Regent University in Virginia Beach as our final stop of this summer’s Roadshow. Regent University is one of the nation’s leading Christian academic centers, with associate, bachelor’s, master’s and doctoral degrees available worldwide. Regent utilizes Contact Canvas in their contact center to connect Microsoft Dynamics CRM with their Avaya telephone system… Read more →
AMC Technology Offers Lightning OpenCTI Pilot June 8, 2016With a long tradition of bringing the most reliable and innovative solutions to contact centers around the world, we are happy to offer Salesforce Lightning OpenCTI to our early adopters this summer. Our pilot customers do not have to wait til ’17 to offer the Lightning Experience to their Salesforce users or make a decision between Lightning… Read more →
7 Things that Happen When Your Contact Center is Fit April 12, 2016The contact center plays a critical role in customer experience (CX) and is the differentiator between brands. It can be the deciding factor between those that retain customer loyalty and those that do not. Here are some common indicators that your contact center is in good shape: Your wait times are low. Customers don’t have… Read more →
AMC Technology’s Multi-Channel Integration Suite Achieves Oracle Validated Integration with SIEBEL CRM V8.1 June 14, 2011AMC Technology, a global leader in multichannel contact center integration software, and a Gold member of Oracle® PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of AMC Technology’s Multi-Channel Integration Suite (MCIS) v5.4 with Siebel CRM v8.1. AMC Technology’s Multi-Channel Integration Suite delivers Siebel CRM real-time contact center data from leading contact center… Read more →
