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CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
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Understanding Common CTI Features

April 21, 2019

Each contact center integration project has specific and necessary requirements that are needed to increase agent efficiency and improve the customer journey. Identifying a product that leverages market experience to design and fulfill most requirements is recommended.  The goal of a quality integration project is to track, record and store customer information so that the… Read more →

Filed Under: New to CTI Tagged With: Click to Dial, CRM and CTI Integration, CTI Dictionary, CTI Features, CTI Glossary, Improving Agent Efficiencty, Microsoft Dynamics and CTI Integration, Omni Channel, Salesforce and CTI Integration, SAP and Salesforce Integration, Screen Pop

Best of Breed Interactions

January 3, 2017

Our CTO, Anthony Uliano, recently shared his thoughts regarding best of breed interactions with ICMI – the challenges customers and vendors face and how Contact Canvas helped. Check it out here – http://www.icmi.com/Resources/Technology/2016/12/Best-of-Breed-Interactions.Anthony UlianoAnthony X. Uliano, Founder / CTO of AMC Technology. I’m a CRM and contact center integration specialist, responsible for product development and… Read more →

Filed Under: Contact Canvas Customers, Contact Center Tips, New to CTI Tagged With: CRM and CTI Integration, Improving Agent Efficiencty, Omni Channel

Now you can have your cake, and eat it too

September 27, 2016

  Ever been in a situation where you needed a can opener or screw driver unexpectedly, when somebody pulled out a Swiss army knife? There’s something to be said for those gadgets: when you’re in a pinch the tool is super helpful; however, if you have the opportunity to plan, a set of full-sized tools… Read more →

Filed Under: Contact Canvas Customers, Contact Canvas Information, Contact Center Tips, New to CTI Tagged With: CRM and CTI Integration, Omni Channel

Last Roadshow Stop: AMC Visits Regent University!

September 19, 2016

On September 8th AMC visited our customer, Regent University in Virginia Beach as our final stop of this summer’s Roadshow. Regent University is one of the nation’s leading Christian academic centers, with associate, bachelor’s, master’s and doctoral degrees available worldwide. Regent utilizes Contact Canvas in their contact center to connect Microsoft Dynamics CRM with their Avaya telephone system… Read more →

Filed Under: Company News, Contact Canvas Customers Tagged With: contact canvas, CRM and CTI Integration

AMC Technology Offers Lightning OpenCTI Pilot

June 8, 2016

With a long tradition of bringing the most reliable and innovative solutions to contact centers around the world, we are happy to offer Salesforce Lightning OpenCTI to our early adopters this summer. Our pilot customers do not have to wait til ’17 to offer the Lightning Experience to their Salesforce users or make a decision between Lightning… Read more →

Filed Under: Contact Canvas Information Tagged With: CRM and CTI Integration, OpenCTI, Salesforce Lightning

7 Things that Happen When Your Contact Center is Fit

April 12, 2016

The contact center plays a critical role in customer experience (CX) and is the differentiator between brands. It can be the deciding factor between those that retain customer loyalty and those that do not. Here are some common indicators that your contact center is in good shape: Your wait times are low. Customers don’t have… Read more →

Filed Under: Contact Center Tips Tagged With: Click to Dial, CRM and CTI Integration, CTI Features, Improving Agent Efficiencty, Microsoft Dynamics and CTI Integration, Omni Channel, Salesforce and CTI Integration, SAP and Salesforce Integration, Screen Pop

AMC Technology’s Multi-Channel Integration Suite Achieves Oracle Validated Integration with SIEBEL CRM V8.1

June 14, 2011

AMC Technology, a global leader in multichannel contact center integration software, and a Gold member of Oracle® PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of AMC Technology’s Multi-Channel Integration Suite (MCIS) v5.4 with Siebel CRM v8.1. AMC Technology’s Multi-Channel Integration Suite delivers Siebel CRM real-time contact center data from leading contact center… Read more →

Filed Under: Contact Canvas Information Tagged With: CRM and CTI Integration, Siebel with CTI

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