AMC Technology
CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
AMC Technology
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How would a recession impact your call center business? What the 2008 recession taught us.

July 18, 2022

What a recession may mean for your contact center Is another consumer recession looming? Looking in the mirror of time at past financial crises may give us a glimpse of what’s coming. We’ve already seen effects from the Pandemic with local restaurants and businesses closing their doors, the domino effect of delays with materials and... Read more →

Filed Under: Uncategorized Tagged With: Call Center, CCaaS, contact center, Contact Center Trends, Integration, Recession

What is CTI?

September 7, 2021

Computer Telephony Integration Computer Telephony Integration or CTI is the ability for computers to interact with telephones.  CTI combines computer systems with telephone systems to increase the capabilities of each.  A great example of CTI today is our smartphones.  It’s literally a combination of a telephone and a computer.  In business, CTI takes on a… Read more →

Filed Under: Contact Center Tips, New to CTI Tagged With: contact center, CTI

Keep CTI Requirements Simple!

February 26, 2021

Most IT professionals have been on a project at one point in their career where the scope creep is infinite and seems unmanageable. Business partners can be demanding in their requirements to make their organization highly productive, improve accuracy and automate common agent functions. But, like with any project, keeping day one requirements simple or… Read more →

Filed Under: New to CTI Tagged With: contact center, CTI

SAP’s Cloud Subscription Bundle, RISE with SAP

February 9, 2021

Book a Demo!Last month, SAP officially announced RISE with SAP, a subscription-based bundling of cloud-services designed to help businesses migrate all their ERP processes to the cloud. The latest offering comes as a response to the difficulties many companies experienced attempting to maintain business operations throughout the COVID-19 pandemic. By providing access to a full solution portfolio... Read more →

Filed Under: DaVinci, SAP C4C Tagged With: contact center, SAP, SAP Integration with DaVinci

How much does contact center integration cost? The truth from our sales team

October 21, 2020

How much does a contact center integration project cost, anyway? Ah, pricing:  the elephant in the room that dictates almost every B2B purchase decision. However, its often difficult to get an understanding of how much a product or service is going to cost because historically organizations have opted to wait until they have a 1-on-1... Read more →

Filed Under: Contact Center Tips Tagged With: contact center, Cost, Integration, Pricing

CCaaS vs iPaaS: Better Together or Unnecessary?

October 13, 2020

A contact center analyst recently asked me why a contact center would be interested in iPaaS, even mentioning that they usually look to their CCaaS solutions to handle similar use cases. Initially, I was shocked. Then, I realized there may be a knowledge gap of the benefits that an iPaaS could bring to several organizations…. Read more →

Filed Under: Contact Center Tips Tagged With: Call Center, CCaaS, Comparison, contact center, CTI, Integration, iPaaS, UXiPaaS

DaVinci: Going Beyond the Fixed Feature Mindset

August 6, 2020

Most of you know DaVinci as a hybrid contact center solution that integrates contact center with CRM platforms, but did you know that DaVinci is actually so much more.  We’re an iPaaS platform that let’s you go way beyond the fixed feature mindset. What does this mean for AMC?    Three years ago at an offsite planning meeting… Read more →

Filed Under: DaVinci, Hybrid Contact Center, New to CTI Tagged With: Call Center, contact center, CTI, Features, Integration, iPaaS, Programmable, UXiPaaS

4 Tips for Lasting Customer Relationships

June 9, 2020

AMC Technology Improves Customer Service

When looking to improve your business’ relationships with customers, it is important to evaluate your customer service practices. Knowing and understanding what a customer views as great customer service is crucial to bettering your business’ direct interactions with customers. Great customer care involves getting to know your customers so well that you can anticipate their… Read more →

Filed Under: Contact Center Tips Tagged With: agent palette, contact canvas, contact center, customer, customer service, relationships, tips

Call Center Support During COVID-19

May 13, 2020

Contact Canvas Omni Channel

How The DaVinci Platform Can Help You Get Through This Crisis Call centers are the voice of an organization. People want to talk or chat with a live person to resolve an issue or get assistance with their concerns. It is reassuring to be able to reach a real person during this crisis and get… Read more →

Filed Under: Company News, Contact Center Tips, Contact Center Trends Tagged With: Call Center, contact center, COVID-19, CTI, DaVinci

Improving Contact Center Agents’ Motivation & Productivity

April 28, 2020

Cloud SolutionHow business leaders can keep their contact center employees engaged during the COVID-19 Pandemic Over the past several weeks, we've all been flooded with a wide range of information from news outlets, social media, and personal conversations. During this time, every business has had to determine how they will address this global pandemic that is... Read more →

Filed Under: Contact Center Tips Tagged With: Agent Productivity, Call Center, contact center, Productivity, tips

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