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CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
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Last Roadshow Stop: AMC Visits Regent University!

September 19, 2016

On September 8th AMC visited our customer, Regent University in Virginia Beach as our final stop of this summer’s Roadshow. Regent University is one of the nation’s leading Christian academic centers, with associate, bachelor’s, master’s and doctoral degrees available worldwide. Regent utilizes Contact Canvas in their contact center to connect Microsoft Dynamics CRM with their Avaya telephone system… Read more →

Filed Under: Company News, Contact Canvas Customers Tagged With: contact canvas, CRM and CTI Integration

AMC Scores Big in Hannover with Continental Tire

June 23, 2016

On June 16th, we kicked off our 2016 Roadshow and visited long-time customer, Continental Tire in Hannover, Germany. As one of the top tire companies in the world, they have contact centers all over Europe and Malaysia. For over 12 years, Continental has integrated with AMC’s Avaya and SAP systems for their contact centers using… Read more →

Filed Under: Contact Canvas Customers Tagged With: contact canvas, CTI, SAP CTI

Watch Us #Innovate 2016: Welcome Interns!

May 25, 2016

We have an eventful summer ahead of us at AMC and we couldn’t be more excited! This past month, we were joined by 2 business interns in Marketing and Finance and 6 Development interns. We will be helping them learn and develop new skills and put them to the test as they each work on… Read more →

Filed Under: #WatchUsInnovate Tagged With: agent palette, amc technology, college student, contact canvas, interns, students, summer, technology

Watch us #Innovate: Interns’ week three!

June 19, 2015

AMC Technology Interns

  Our development interns have been working hard tweaking their new Agent Palette plug-ins and forming teams to come up with new plug-in ideas. Our interns are all from Virginia Commonwealth University and range from sophomores to seniors in college with all different technical skill levels but each was able to develop a plug-in that… Read more →

Filed Under: #WatchUsInnovate Tagged With: agent palette, contact canvas, CRM, CTI, interns, internship

4 Tips for Lasting Customer Relationships

June 9, 2015

AMC Technology Improves Customer Service

When looking to improve your business’ relationships with customers, it is important to evaluate your customer service practices. Knowing and understanding what a customer views as great customer service is crucial to bettering your business’ direct interactions with customers. Great customer care involves getting to know your customers so well that you can anticipate their… Read more →

Filed Under: Contact Center Tips Tagged With: agent palette, contact canvas, contact center, customer, customer service, relationships, tips

AMC attends Salesforce World Tour in Washington, D.C.

May 29, 2015

AMC Technology at Salesforce World Tour

We want to say a huge thank you to Salesforce for putting on such an excellent partner event this week at the Salesforce World Tour in Washington, D.C.! Their team passed on innovative tips to help other brands connect to their customers among all of the choices the modern customer has. Mariah MaysMariah spends her days in Illustrator… Read more →

Filed Under: Company News Tagged With: contact canvas, CRM, Integration, salesforce, Washingtion DC, world tour

A 20 Year Mission – CRM and CTI Integration

January 12, 2015

Since the days of CSTA, GED-188, TSAPI, and SS7 Computer Telephony Integration (CTI) has been a complicated and risky venture. Companies like GeoTel, Genesys, Lucent, IBM, and HP made millions of dollars consulting with customers looking to realize the benefits of “screen pop” and softphone controls. Projects were expensive and very time consuming, and solutions… Read more →

Filed Under: Company News Tagged With: 20th Anniversary, agent palette, Celebration, contact canvas, contact center, CRM, CTI, customer, customer service, Integration, interns, internship, relationships, salesforce

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