Last Roadshow Stop: AMC Visits Regent University!September 19, 2016On September 8th AMC visited our customer, Regent University in Virginia Beach as our final stop of this summer’s Roadshow. Regent University is one of the nation’s leading Christian academic centers, with associate, bachelor’s, master’s and doctoral degrees available worldwide. Regent utilizes Contact Canvas in their contact center to connect Microsoft Dynamics CRM with their Avaya telephone system… Read more →
AMC Scores Big in Hannover with Continental TireJune 23, 2016On June 16th, we kicked off our 2016 Roadshow and visited long-time customer, Continental Tire in Hannover, Germany. As one of the top tire companies in the world, they have contact centers all over Europe and Malaysia. For over 12 years, Continental has integrated with AMC’s Avaya and SAP systems for their contact centers using… Read more →
Watch Us #Innovate 2016: Welcome Interns!May 25, 2016We have an eventful summer ahead of us at AMC and we couldn’t be more excited! This past month, we were joined by 2 business interns in Marketing and Finance and 6 Development interns. We will be helping them learn and develop new skills and put them to the test as they each work on… Read more →
Watch us #Innovate: Interns’ week three!June 19, 2015 Our development interns have been working hard tweaking their new Agent Palette plug-ins and forming teams to come up with new plug-in ideas. Our interns are all from Virginia Commonwealth University and range from sophomores to seniors in college with all different technical skill levels but each was able to develop a plug-in that… Read more →
4 Tips for Lasting Customer RelationshipsJune 9, 2015When looking to improve your business’ relationships with customers, it is important to evaluate your customer service practices. Knowing and understanding what a customer views as great customer service is crucial to bettering your business’ direct interactions with customers. Great customer care involves getting to know your customers so well that you can anticipate their… Read more →
AMC attends Salesforce World Tour in Washington, D.C.May 29, 2015We want to say a huge thank you to Salesforce for putting on such an excellent partner event this week at the Salesforce World Tour in Washington, D.C.! Their team passed on innovative tips to help other brands connect to their customers among all of the choices the modern customer has. Mariah MaysMariah spends her days in Illustrator… Read more →
A 20 Year Mission – CRM and CTI IntegrationJanuary 12, 2015Since the days of CSTA, GED-188, TSAPI, and SS7 Computer Telephony Integration (CTI) has been a complicated and risky venture. Companies like GeoTel, Genesys, Lucent, IBM, and HP made millions of dollars consulting with customers looking to realize the benefits of “screen pop” and softphone controls. Projects were expensive and very time consuming, and solutions… Read more →
