Contact Center Trends Post Pandemic: My Take-a-ways from Calabrio’s State of the Contact Center 2021 Report
At the end of March, Calabrio, a customer experience intelligence company, released insight around strategic trends and opportunities for contact centers for 2021. There were several take-a-ways that highlight the patterns that are continuing to emerge around all the ways the pandemic forced change. Covid-19 accelerated the digital transformation across all organizations. Contact centers were… Read more →