The Next Major Workplace Shift: Returning to the OfficeApril 27, 2021As the world continues to make great strides in getting as many people as possible vaccinated against COVID-19, we are finally able to picture a return to in-person office work. That means a lot of different things to many people. While many organizations have undoubtedly suffered maintaining call centers under quarantine, others may have found... Read more →
How To Guide – Configuring C/4HANA For Your Contact Center Using DaVinciAugust 6, 2019Please note: This post originally appeared on SAP Community. You can find it here. With SAP’s introduction of C/4HANA in June 2018, SAP has seen significant adoption of their new cloud-based CRM platform, especially within their customer service department. As businesses explore ways to use Cloud for Customer within their contact center, some are hoping to... Read more →
DaVinci – AMC’s New Cloud Contact Center SolutionOctober 1, 2018DaVinci is the cumulation of 23 years of experience in the CRM and contact center integration space. As companies more strongly consider moving away from premise-based communication platforms and onto cloud-based platforms, we wanted to provide a framework to companies to ease this transition. So we created DaVinci, a pure-cloud contact center and CRM… Read more →
Is everything in the cloud?June 28, 2018A high-level overview of the differences between cloud and on-premise solutions for contact centers. It seems as if everyone is talking about “in the cloud,” and with all the noise around the cloud, the common perception is that it must be better, making many organizations jump on the cloud bandwagon. However, it is important… Read more →
