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The Next Major Workplace Shift: Returning to the Office

April 27, 2021

As the world continues to make great strides in getting as many people as possible vaccinated against COVID-19, we are finally able to picture a return to in-person office work. That means a lot of different things to many people. While many organizations have undoubtedly suffered maintaining call centers under quarantine, others may have found... Read more →

Filed Under: Contact Center Trends, DaVinci, Hybrid Contact Center, Uncategorized Tagged With: Cloud Contact Center, Cloud Migration, Contact Center Workspace Solution, COVID-19, DaVinci

How To Guide – Configuring C/4HANA For Your Contact Center Using DaVinci

August 6, 2019

Please note:  This post originally appeared on SAP Community.  You can find it here. With SAP’s introduction of C/4HANA in June 2018, SAP has seen significant adoption of their new cloud-based CRM platform, especially within their customer service department. As businesses explore ways to use Cloud for Customer within their contact center, some are hoping to... Read more →

Filed Under: Contact Center Tips, DaVinci, SAP C4C Tagged With: C/4HANA, Cloud Contact Center, contact center, DaVinci

DaVinci – AMC’s New Cloud Contact Center Solution

October 1, 2018

DaVinci is the cumulation of 23 years of experience in the CRM and contact center integration space.  As companies more strongly consider moving away from premise-based communication platforms and onto cloud-based platforms, we wanted to provide a framework to companies to ease this transition.   So we created DaVinci, a pure-cloud contact center and CRM… Read more →

Filed Under: Company News, DaVinci, Twilio Tagged With: CCaaS, Cloud Contact Center, DaVinci, Picasso, Twilio

Is everything in the cloud?

June 28, 2018

A high-level overview of the differences between cloud and on-premise solutions for contact centers.   It seems as if everyone is talking about “in the cloud,” and with all the noise around the cloud, the common perception is that it must be better, making many organizations jump on the cloud bandwagon. However, it is important… Read more →

Filed Under: Contact Center Trends, Hybrid Contact Center Tagged With: Cloud, Cloud Contact Center

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