Understanding Common CTI FeaturesApril 21, 2019Each contact center integration project has specific and necessary requirements that are needed to increase agent efficiency and improve the customer journey. Identifying a product that leverages market experience to design and fulfill most requirements is recommended. The goal of a quality integration project is to track, record and store customer information so that the… Read more →
7 Things that Happen When Your Contact Center is FitApril 12, 2016The contact center plays a critical role in customer experience (CX) and is the differentiator between brands. It can be the deciding factor between those that retain customer loyalty and those that do not. Here are some common indicators that your contact center is in good shape: Your wait times are low. Customers don’t have… Read more →
