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Understanding Common CTI Features

April 21, 2019

Each contact center integration project has specific and necessary requirements that are needed to increase agent efficiency and improve the customer journey. Identifying a product that leverages market experience to design and fulfill most requirements is recommended.  The goal of a quality integration project is to track, record and store customer information so that the… Read more →

Filed Under: New to CTI Tagged With: Click to Dial, CRM and CTI Integration, CTI Dictionary, CTI Features, CTI Glossary, Improving Agent Efficiencty, Microsoft Dynamics and CTI Integration, Omni Channel, Salesforce and CTI Integration, SAP and Salesforce Integration, Screen Pop

7 Things that Happen When Your Contact Center is Fit

April 12, 2016

The contact center plays a critical role in customer experience (CX) and is the differentiator between brands. It can be the deciding factor between those that retain customer loyalty and those that do not. Here are some common indicators that your contact center is in good shape: Your wait times are low. Customers don’t have… Read more →

Filed Under: Contact Center Tips Tagged With: Click to Dial, CRM and CTI Integration, CTI Features, Improving Agent Efficiencty, Microsoft Dynamics and CTI Integration, Omni Channel, Salesforce and CTI Integration, SAP and Salesforce Integration, Screen Pop

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