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Battle for the Single Pane of Glass

May 8, 2019

Now more than ever contact centers are taking center stage as one of the key components to a successful business.  How they organize the information for their agents plays a critical role in the overall success of the customer interactions, the ability to reduce call handling time, maximize single call resolutions, and maintain engaged agents through… Read more →

Filed Under: Contact Canvas Customers, Twilio Tagged With: Agent Experience, CCaaS, CPaas, UI, UX

Twilio Flex(ing) it’s Contact Center Muscle

October 23, 2018

Twilio announced earlier this year a plan to offer Twilio Flex, a major new Contact Center as a Service offering into the somewhat crowded market.  With SIGNAL, Twilio’s annual Developer and Customer Conference, happening next week we’re bound to hear more exciting news about this new platform.  Twilio Flex is not only the latest CCaaS… Read more →

Filed Under: Twilio Tagged With: CCaaS, DaVinci, Twilio

DaVinci – AMC’s New Cloud Contact Center Solution

October 1, 2018

DaVinci is the cumulation of 23 years of experience in the CRM and contact center integration space.  As companies more strongly consider moving away from premise-based communication platforms and onto cloud-based platforms, we wanted to provide a framework to companies to ease this transition.   So we created DaVinci, a pure-cloud contact center and CRM… Read more →

Filed Under: Company News, DaVinci, Picasso, Twilio Tagged With: CCaaS, Cloud Contact Center, DaVinci, Picasso, Twilio

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