AMC Technology
CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
AMC Technology
  • Products
    • Overview
      • Meet DaVinci
      • What is XiPaaS?
      • What is CTI?
      • Moving to the Cloud
      • Pricing
      • ROI Calculator
      • App Gallery
    • inventor3DaVinci Inventor – Enterprise XiPaaS for full customizable integration
    • box2DaVinci – CTI for any premise or hybrid contact center environment
  • Integrations
    • CRM
      • Microsoft Dynamics
      • Oracle CX Sales
      • Oracle CX Service
      • Oracle Siebel
      • SAP Sales Cloud
      • SAP CRM
      • Salesforce
      • ServiceNow
      • Zendesk
    • Communication
      • Amazon Connect
      • Aspect
      • Avaya
      • Cisco
      • Five9
      • Genesys Cloud
      • Twilio
      • Twilio Flex
  • Resources
      • Resource Library – Datasheet, Videos, Guides
      • Case Studies – What DaVinci success looks like
      • Videos – Example DaVinci scenarios
      • Blog – Industry best practices, helpful knowledge
      • Developers – API library, guides
      • News & Events – Press releases, webinars/ tradeshows
  • Demo

How would a recession impact your call center business? What the 2008 recession taught us.

July 18, 2022

What a recession may mean for your contact center Is another consumer recession looming? Looking in the mirror of time at past financial crises may give us a glimpse of what’s coming. We’ve already seen effects from the Pandemic with local restaurants and businesses closing their doors, the domino effect of delays with materials and... Read more →

Filed Under: Uncategorized Tagged With: Call Center, CCaaS, contact center, Contact Center Trends, Integration, Recession

What’s the 311 on DaVinci?

August 4, 2021

Putting the Citizen in CX for 311 Centers As cities and local governments look for better ways to engage with their citizens, the role of 3-1-1 contact centers have exploded.  Now more than ever citizens are getting involved, speaking up, and demanding governments respond with increased engagement.  Local 311 contact centers are looking for ways… Read more →

Filed Under: Contact Center Tips, Contact Center Trends Tagged With: 311, Call Center, DaVinci

CCaaS vs iPaaS: Better Together or Unnecessary?

October 13, 2020

A contact center analyst recently asked me why a contact center would be interested in iPaaS, even mentioning that they usually look to their CCaaS solutions to handle similar use cases. Initially, I was shocked. Then, I realized there may be a knowledge gap of the benefits that an iPaaS could bring to several organizations…. Read more →

Filed Under: Contact Center Tips Tagged With: Call Center, CCaaS, Comparison, contact center, CTI, Integration, iPaaS, UXiPaaS

A New Kind of iPaaS

October 6, 2020

Just recently Gartner released its 2020 Magic Quadrant for enterprise integration platform as a service (EiPaaS) report. Gartner always does a great job of defining a segment, identifying the best companies in the space, and diving deep into the strengths and weaknesses of each offering. I think the time has come, however, for Gartner to expand the segment to go beyond data-centric... Read more →

Filed Under: UXiPaaS Tagged With: Call Center, Contact Center iPaaS, iPaaS, UXiPaaS

DaVinci: Going Beyond the Fixed Feature Mindset

August 6, 2020

Most of you know DaVinci as a hybrid contact center solution that integrates contact center with CRM platforms, but did you know that DaVinci is actually so much more.  We’re an iPaaS platform that let’s you go way beyond the fixed feature mindset. What does this mean for AMC?    Three years ago at an offsite planning meeting… Read more →

Filed Under: DaVinci, Hybrid Contact Center, New to CTI Tagged With: Call Center, contact center, CTI, Features, Integration, iPaaS, Programmable, UXiPaaS

Webinar: Five Ways to Get the Most out Your Contact Center

July 6, 2020

Call Center Agent

For call centers in the Age of COVID, it is critical that companies can continue to provide live voices to assist clients, offer reassurance and uninterrupted support. Many companies have had to adapt quickly to prevent business continuity failures for employees and clients. This may mean having your call center agents operate remotely, which, in… Read more →

Filed Under: Contact Center Tips, DaVinci Tagged With: amc technology, Business Continuity, Call Center, DaVinci platform, webinar

Call Center Support During COVID-19

May 13, 2020

Contact Canvas Omni Channel

How The DaVinci Platform Can Help You Get Through This Crisis Call centers are the voice of an organization. People want to talk or chat with a live person to resolve an issue or get assistance with their concerns. It is reassuring to be able to reach a real person during this crisis and get… Read more →

Filed Under: Company News, Contact Center Tips, Contact Center Trends Tagged With: Call Center, contact center, COVID-19, CTI, DaVinci

Improving Contact Center Agents’ Motivation & Productivity

April 28, 2020

Cloud SolutionHow business leaders can keep their contact center employees engaged during the COVID-19 Pandemic Over the past several weeks, we've all been flooded with a wide range of information from news outlets, social media, and personal conversations. During this time, every business has had to determine how they will address this global pandemic that is... Read more →

Filed Under: Contact Center Tips Tagged With: Agent Productivity, Call Center, contact center, Productivity, tips

Is your contact center ready to become more customer centric?

January 13, 2016

Is your company ready to become more customer centric?

While most organizations would consider themselves customer centric, it is easy to confuse customer centricity with customer focus. Ensuring that the customer has a consistently pleasant and relevant experience with the organization means it has a strong customer focus; however, the organizations that decide to drive revenue off of the most valuable customers, are the… Read more →

Filed Under: Contact Center Tips Tagged With: Call Center, contact center, Customer Centric, Customers

Build vs. Buy for CTI Solutions – CRM and CTI Integration

August 13, 2015

Build or Buy Software?

When the need for a business solution arises, the age old question has remained: should it be custom built or should an out of the box solution be purchased? While it may seem simple, determining the right solution approach is a complex process that may need the input of several organizational leaders based upon their… Read more →

Filed Under: Contact Center Tips, New to CTI Tagged With: Build vs. Buy, Call Center, contact center, CTI, Integration

  • 1
  • 2
  • Next Page »
Salesforce
Avaya
Cisco
Oracle
SAP
Microsoft Partner
Aspect
Zendesk
Twilio
ServiceNow
Genesys
Genesys
    • Products
      • DaVinci Inventor
      • DaVinci
      • DaVinci Pricing
      • Cloud Migration
      • ROI Calculator
    • Support
      • Customer Portal
      • Health Status
      • Support Info
      • Services
      • Trust & Security
      • Developers
      • Creators Studio
      • Release Notes
    • Company
      • About AMC Technology
      • Careers
      • Internships
      • MVP Program
      • Non-Profits
      • Contact
    • Partners
      • Partner Overview
      • Platform Partners
      • Sales Partners
      • Build Partners
      • App Gallery

Let’s Connect

  • 804-419-8600
  • Talk to a Specialist
  • Join the CX Club
  • info@amctechnology.com
  • Leo

    Hi, I'm Leo!

    Leo

    Want to chat about AMC Technology or DaVinci? I'm here to help!

    chat

    Copyright © 1998-2023 AMC Technology, LLC. All Rights Reserved | Terms of Use | Privacy Policy

    Your Cookie Options
    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
    Cookie SettingsAccept All
    Manage consent

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
    CookieDurationDescription
    cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
    cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
    cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
    cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
    cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
    viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
    Functional
    Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
    Performance
    Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    Others
    Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
    SAVE & ACCEPT