Schedule an Assessment with AMC’s Solutions Experts!October 30, 2020In a year full of uncertainty, the qualities that make for a successful call center experience remain relatively unchanged: Shorter and fewer hold times, faster solutions and good customer service. Are the tools you are using to support your call center helping you achieve your goals? Has the global pandemic altered your growth strategy? Have… Read more →
Webinar: Five Ways to Get the Most out Your Contact CenterJuly 6, 2020For call centers in the Age of COVID, it is critical that companies can continue to provide live voices to assist clients, offer reassurance and uninterrupted support. Many companies have had to adapt quickly to prevent business continuity failures for employees and clients. This may mean having your call center agents operate remotely, which, in… Read more →
