In today’s environment, managing a contact center has never been more difficult. Contact centers are struggling on both ends, to best serve the increasingly demanding customer, while keeping agents engaged, empowered, and delighted. With COVID most agents around the world, went home, and many analysts agree that 70% of contact center agents aren’t coming back… Read more →
Highlights from Enterprise Connect 2022
Enterprise Connect 2022, held in Orlando last week had some great announcements, especially in the contact center space. From a deeper dive by Zoom on last months’ Contact Center announcement, to some interesting statements from Vonage and Google, EC2022 is worth a recap. One thing all the vendors agreed on is that tomorrow’s contact center… Read more →
