Zendesk Contact Center agents are often the only connection customers have to your organization. To help increase your overall customer service, empower your agents with the ability to engage with customers directly in Zendesk via AMC’s integrated DaVinci toolbar. To learn more about our Cloud contact center solution DaVinci, click here to visit our contact canvas website. You can also join us on our DaVinci Deep Dive Webinar Series. Get More Info Key Features of DaVinci – Zendesk Integration Integrated Toolbar with Agent Status and Contextual Call Controls Agent status and Contextual Call Controls are presented based upon the requirements of your contact center. This gives agents the needed controls right within the toolbar, eliminating the need to switch to other tools. Click image to expand. Screen Pop Automatically pops a customer’s account and ticket information upon receiving a phone call, chat or text so the agent has a chance to find out about who is calling before answering the call. This saves agents time because they don’t have to manually look for customer records and gives them context (name, incident ID, status, etc.) about who is calling to provide personalized customer service. Click image to expand. Click-to-Dial This turns phone numbers within Zendesk into clickable links for agents to place outbound calls, eliminating the need for an agent to enter in a phone number manually. This not only saves the agents time, but ensures they are dialing the correct number. Click image to expand. Create/Update Records Agents have the ability to add comments to the customers ticket directly in the DaVinci toolbar. They also have the ability to create a new incident if needed. Click image to expand. Get More Information Fill out the form below to get more information on Zendesk from AMC. First Name*Last Name*Email Address* PhonePlease include country codeNameThis field is for validation purposes and should be left unchanged.
