ServiceNow Power up the customer experience by enabling your ServiceNow driven service desk with voice, chat and text capabilities. AMC’s integrated solution empowers agents with the ability to communicate directly within ServiceNow. To learn more about our Cloud contact center solution DaVinci, click here to visit our contact canvas website. You can also join us on our DaVinci Deep Dive Webinar Series. GET STARTED Key Features of DaVinci – ServiceNow Integration Integrated Toolbar with Contextual Call Controls Telephony controls are presented based on the status of the call and/ or the requirements of your contact center. This gives agents the needed controls right within the toolbar, eliminating the need to switch to other tools. Click image to expand. Screen Pop Automatically pops a customer’s account along with incident/case information upon receiving a phone call, chat or text so the agent has a chance to see more about the call before answering. This allows faster personalized service and saves agents time because they no longer have to manually look for customer records. It also provides the context (name, incident ID, status, etc.) about who is calling. Click image to expand. Click-to-Dial This activates the phone numbers within ServiceNow for agents to place outbound calls eliminating the need to enter the phone number manually. This time saving feature also ensures they are dialing the correct number. Click image to expand. Create/Update Records Agents have the ability to add comments to the customers ticket directly in the DaVinci toolbar. They also have the ability to create a new incident if needed. Click image to expand. Get More Information Fill out the form below to get more information on ServiceNow from AMC. First Name*Last Name*Email Address* PhonePlease include country codePhoneThis field is for validation purposes and should be left unchanged.
