ServiceNow Multi-Channel IntegrationCreate the contact center you want with the flexibility of DaVinciTalk to a specialistPure Cloud and/or PremiseExperience a pure cloud contact center or use our DaVinci Premise app to connect to premise communication platform(s) if neededAdvanced FeaturesUtilize advanced features with DaVinci Agent like screen pop, click-to-dial, agent analytics, quick add and morePowerful Plug & PlayInvent you ideal contact center by leveraging Creators Studio to connect Dynamics to additional 3rd party apps or build your ownSTART FREE TRIALAMC’s DaVinci for ServiceNowKey Features of DaVinci – ServiceNow IntegrationIntegrated Toolbar with Contextual Call ControlsTelephony controls are presented based on the status of the call and/ or the requirements of your contact center. This gives agents the needed controls right within the toolbar, eliminating the need to switch to other tools. Click image to expand. Screen PopAutomatically pops a customer’s account along with incident/case information upon receiving a phone call, chat or text so the agent has a chance to see more about the call before answering. This allows faster personalized service and saves agents time because they no longer have to manually look for customer records. It also provides the context (name, incident ID, status, etc.) about who is calling. Click image to expand.Click-to-DialThis activates the phone numbers within ServiceNow for agents to place outbound calls eliminating the need to enter the phone number manually. This time saving feature also ensures they are dialing the correct number. Click image to expand. Create/Update RecordsAgents have the ability to add comments to the customers ticket directly in the DaVinci toolbar. They also have the ability to create a new incident if needed. Click image to expand.GET DATASHEET WITH MORE INFOReady to book a demo of DaVinci for ServiceNow?Fill out the form below and a specialist will be in touch. Resources DatasheetFind out how AMC Technology & Servicenow work together in this downloadable guide
