ServiceNow Multi-Channel Integration Create the contact center you want with the flexibility of DaVinci Talk to a specialist Pure Cloud and/or Premise Experience a pure cloud contact center or use our DaVinci Premise app to connect to premise communication platform(s) if needed Advanced Features Utilize advanced features with DaVinci Agent like screen pop, click-to-dial, agent analytics, quick add and more Powerful Plug & Play Invent you ideal contact center by leveraging Creators Studio to connect Dynamics to additional 3rd party apps or build your own START FREE TRIAL AMC’s DaVinci for ServiceNow Key Features of DaVinci – ServiceNow Integration Integrated Toolbar with Contextual Call Controls Telephony controls are presented based on the status of the call and/ or the requirements of your contact center. This gives agents the needed controls right within the toolbar, eliminating the need to switch to other tools. Click image to expand. Screen Pop Automatically pops a customer’s account along with incident/case information upon receiving a phone call, chat or text so the agent has a chance to see more about the call before answering. This allows faster personalized service and saves agents time because they no longer have to manually look for customer records. It also provides the context (name, incident ID, status, etc.) about who is calling. Click image to expand. Click-to-Dial This activates the phone numbers within ServiceNow for agents to place outbound calls eliminating the need to enter the phone number manually. This time saving feature also ensures they are dialing the correct number. Click image to expand. Create/Update Records Agents have the ability to add comments to the customers ticket directly in the DaVinci toolbar. They also have the ability to create a new incident if needed. Click image to expand. GET DATASHEET WITH MORE INFO Ready to talk to a specialist about our solutions for ServiceNow? Fill out the form below and a specialist will be in touch. First Name*Last Name*Email Address* PhonePlease include country codeEmailThis field is for validation purposes and should be left unchanged.
