SAP Hybris Cloud for Customer (C4C) OVERVIEWFEATURESDEMOTEST DRIVE SAP Hybris Cloud for Customer – Call Center Integration: AMC Technology has been integrating telephone systems into SAP since 1995 and offers integration into many telephony providers: Amazon, Aspect, Avaya, Cisco, Microsoft, RingCentral and many more. Since SAP’s purchase of AMC Technology’s Customer Interaction Center (CIC), AMC has been building and enhancing its solution to give Agents the best user experience possible. Book a demo to see our latest integration into SAP’s Hybris Cloud for Customer (C4C) (HTML5 Responsive UI Fiori). This would be a great addition to SAP’s current Hybris channels! Contact Center Experts since 1995 Customers in 10 verticals and over 30 countries, from Australia and Zimbabwe to Canada and Mexico Longstanding SAP partner since 1997 Longstanding Microsoft partner since 1999 Multiple vendor platforms are supported that can be switched out easily for a long term solution Advanced CTI features that can be extended easily for specific needs Supports different user types so everyone in the enterprise can benefit from CTI Mitigates risk because solutions are up to date and certified Use the telephony infrastructure you already have today Deploy in the cloud GET MORE INFO Contact Canvas for SAP C4C Provides a Reliable, Cost Effective Solution that is Versatile and now Certified! Screen Pop Know details about the customer such as interaction history and last purchase before interacting Screen pop can be configured based on a caller’s phone number. Comprehensive Reporting 360 ° view of the contact center to make informed, data-driven decisions Generated reports eliminate the need for manual reporting and generates correct information Channels are handled from a single user interface within SAP rather than being siloed in different systems. Soft & Hard Phone Sync Be prepared in case of a disaster and keep accurate reports Make and take phone calls from Contact Canvas toolbar or your desk phone. Click-to-Dial Functionality Eliminate Manual Dialing and Reduce Errors Allows the agent to click on a phone number within the CRM application to place an outbound call Use SAP Campaigns to speed up outbound calling to customers. Contact Canvas will change how efficiently your contact center operates. Customers experience better customer service with quicker resolution times and smart technology that connects them with the right agent every time. Agents work more efficiently, understand their job performance and increase customer satisfaction, which improves employee satisfaction. Businesses are able to consolidae data and make accurate decisions based on real time data and make a smart investment that leverages existing infrastructure and technology. Fill out the short form to book a demo and see our latest C4C (HTML5 or Responsive UI). First Name*Last Name*Email Address* CommentsThis field is for validation purposes and should be left unchanged. This iframe contains the logic required to handle Ajax powered Gravity Forms. Free Software Test drive Finding the right integration solution can be challenging! We’re so confident that our solution will fit your requirements, we are offering you an opportunity to try before you buy. If you would like to implement our solution in your SAP environment, let us know, we can have it up and running before you know it! Simply fill out the form to your right and click the Create Account button. Someone will promptly reach out and set up a call to discuss the details. Name* First Last Email Address* Company*Phone Number*CRM*SAP Cloud for Customer (C4C)SAP Web Client (ICI)SAP Win Client (SAPPhone)Start Date (Approximate date for your trial)* This iframe contains the logic required to handle Ajax powered Gravity Forms. AMC Technology Timeline with SAP 01/95 09/95 01/96 01/97 01/99 01/03 01/15 01/17 10/17 Prev Next AMC Starts work on Customer Interaction Center (CIC) for SAP AMC Integrates IBM CallPath with CIC AMC Integrates Avaya CentreVu with CIC AMC Launches SAP Customer Interaction Center SAP Partnership Established AMC Multi-Channel IC-WinClient Licensed to SAP AMC Completes Latest SAP Certifications AMC Completes Amazon Connect Integration AMC Completes SAP C4C Integration Supported SAP Solutions SAP Hybris Cloud for Customer (C4C) Looking for SAP CRM Web Client (ICI) or Win Client (SAPPhone) Integration, Click Here SAP C4C Resource Center Datasheets SAP C4C Datasheet Case Studies Colmobil Find out how Colmobil benefited from using Contact Canvas to integrate SAP and Cisco Continental Find out how Continental Tires benefited from using Contact Canvas to integrate SAP and Avaya CPS Energy Find out how Colmobil benefited from using Contact Canvas to integrate SAP and Avaya.
