Integration Solutions for Salesforce CRM OVERVIEWFEATURESPRICINGDEMOGET STARTED Integrate your phone with Omni-Channel and CRM for a more efficient contact center Connect Salesforce Omni-Channel and your Aspect, Avaya or Cisco phone system for a truely blended agent experience within CRM. By enabling, Omni-channel with Contact Canvas agents, knowledge workers and supervisors can manage availability across all channels including, phone, webchat, email, and other work items like tasks and cases. LOOKING FOR LIGHTNING OPEN CTI? Contact Canvas Agent for Lightning OpenCTI is now available! Contact Canvas is Lightning Ready! See a quick demo our new Contact Canvas Agent for Salesforce Lightning Open CTI here. FIND OUT MORE GET MORE INFO DISCOVER OMNI-CHANNEL To Application developers/Architects who value robust development tools and an easily extensible platform: Contact Canvas Provides a Reliable, Cost Effective Solution that is Versatile and Certified Contact Center Experts since 1995 Customers in 10 verticals and over 30 countries, from Australia and Zimbabwe to Canada and Mexico Longstanding Salesforce partner since 2007, selected as Salesforce’s very first CTI partner on Appexchange Multiple vendor platforms are supported that can be switched out easily for a long term solution Advanced CTI and Omni-channel features that can be extended easily for specific needs Supports different user types so everyone in the enterprise can benefit from CTI Mitigates risk because solutions are up to date and certified Phone and Omni-channel work seamlessly for a truly blended agent experience Use the phone infrastructure you already have today Deploy on premise or in a private cloud Connect Your Existing Phone System with Salesforce CRM and Start Benefiting Screen Pop Know details about the customer such as interaction history and last purchase before interacting Screen pop search can be configured based on a caller’s phone number, email address or call attached data Route interactions based on customer information to reduce frustration Comprehensive Reporting 360 ° view of the contact center to make informed, data-driven decisions Generated reports eliminate the need for manual reporting and includes all channels Handle All Channels in a Single User Interface Control Agent Availability Across All Channels Agents and supervisors can manage availability based on current volumes creating a truely blended contact center Click-to-Dial Functionality Eliminate Manual Dialing and Reduce Errors Allows the agent to click on a phone number within the CRM application to place an outbound call Solution Pricing *contract value discounts available Professional $25 / PER AGENT $7 Additional Per Add-On Installation and Implementation Foundation – CTI Community Support Forum 24/7 Online Support Ticket Resolution Agent Palette Add – Ons: Omni-Channel Outbound Campaign* Failover Non-Production GET A QUOTE Enterprise $35 / PER AGENT All Add-Ons Included Installation and Implementation Foundation- CTI Community Support Forum 24/7 Online Support Ticket Resolution Agent Palette Omni-Channel Outbound Campaign* Failover Non-Production GET A QUOTE Contact Canvas will change how efficiently your contact center operates. Customers receive better customer service with quicker resolution times and smart technology that connects them with the right agent every time. Agents work more efficiently, understand their job performance and increase customer satisfaction, which improves employee satisfaction. Businesses are able to consolidae data and make accurate decisions based on real time data and make a smart investment that leverages existing infrastructure and technology. Fill out the short form to book a demo today. First Name*Last Name*Email Address* PhoneThis field is for validation purposes and should be left unchanged. Not ready to book a demo, but interested in learning more? ⇓ Check out these resources to find out more information… Click to request a quote today! GET A QUOTE Salesforce Timeline 2007 2016 Partnership Established 2007 Omnichannel Added 2016 Certified Appexchange Member As a Certified Member of the Appexchange, AMC develops phone and Omni-channel integration solutions for salesforce.com™. Through the standard Salesforce user desktop and Salesforce Lightning, the Salesforce Service Cloud, and Salesforce Open CTI, AMC provides pre-packaged integration for leading voice solutions including Aspect, Avaya, Cisco, Nortel and others. Please visit the AppExchange website to learn more about our certifications for salesforce.com™. The “Power of Us” Program AMC is proud to be a member of the “Power of Us” program. We work with the Salesforce.com™ Foundation to donate licenses to nonprofit organizations to help them reach more people more quickly. Visit their website to find out more about the program, or contact us to see if your organization is eligible for the program. Salesforce Resource Center Datasheets Agent Palette Check out this datasheet to learn more about Agent Palette and how it can be used to extend Contact Canvas Contact Canvas Overview Check out this datasheet to learn more about Contact Canvas Salesforce Check out this datasheet to learn more about Contact Canvas Agent for Salesforce Salesforce Features List Check out this datasheet to learn about Contact Canvas Agent for Salesforce features Map Your Customer Journey Check out this datasheet to learn why you need to implement contact center integration Omni-Channel for Salesforce Find out how Contact Canvas Agent Omni-Channel for Salesforce can help your call center become more efficient with support for multiple channels including voice, chat, email, etc.. Outbound Dialer Datasheet Check out this datasheet to learn more about Contact Canvas outbound dialer features Case Studies Novo Nordisk Putnam Summary of Carnival, Colmobil, Continental, Novo Nordisk & Putnam Cloud 11 for American University in Cairo Canon Financial Services TriNet Demos Administration Portal Watch a demo of the Contact Canvas Administration Portal Salesforce Watch a demo of Contact Canvas Agent for Salesforce Salesforce Omni-Channel – Blended Mode Watch a demo of Contact Canvas Agent for Salesforce Omni-Channel in blended mode Salesforce Omni-Channel – Super Agent mode Watch a demo of Contact Canvas Agent for Salesforce Omni-Channel in super agent mode Salesforce Lightning See a demo of Contact Canvas Agent for Salesforce Lightning to find out more about the solution and see the features.