Integrate Salesforce CRM with Phone and Omni-Channel OVERVIEWFEATURESPRICINGTEST DRIVEGET STARTED Work More Efficiently and Elevate the Customer Experience Omni-Channel|Amazon Connect | Aspect | Avaya | Cisco|RingCentral Connect Salesforce Omni-Channel and your phone system for a truely blended agent experience within Salesforce. Manage availability across all channels from a single user interface. Route phone calls, webchat, email, and work items like tasks and cases to agents. Optimize contact handling and lower operational cost while increasing customer satisfaction and customer loyalty. Contact Canvas supports Service Cloud Console, Classic and the Lightning Experience. See a quick demo of Contact Canvas Agent for Salesforce Lightning Experience here. GET MORE INFO DISCOVER OMNI-CHANNEL Screen Pop Know details about the customer such as interaction history and last purchase before interacting Screen pop search can be configured based on a caller’s phone number, email address or call attached data Route interactions based on customer information to reduce frustration Comprehensive Reporting 360 ° view of the contact center to make informed, data-driven decisions Generated reports eliminate the need for manual reporting and includes all channels Omni-Channel Control Agent Availability Across All Channels Agents and supervisors can manage availability based on current volumes creating a truely blended contact center Click-to-Dial Functionality Eliminate Manual Dialing and Reduce Errors Allows the agent to click on a phone number within Salesforce to place an outbound call SEE MORE FEATURES Solution Pricing *Professional Service Fees may apply Contract value discounts available Professional $25 / PER AGENT $7 Additional Per Add-On Installation and Implementation Foundation – CTI Community Support Forum 24/7 Online Support Ticket Resolution Agent Palette* Add – Ons*: Omni-Channel Outbound Campaign ************** Failover Non-Production GET A QUOTE Enterprise $35 / PER AGENT All Add-Ons Included Installation and Implementation Foundation- CTI Community Support Forum 24/7 Online Support Ticket Resolution Agent Palette* Omni-Channel Outbound Campaign Failover Non-Production GET A QUOTE Contact Canvas will change how efficiently your contact center operates. Customers receive better customer service with quicker resolution times and smart technology that connects them with the right agent every time. Agents work more efficiently, understand their job performance and increase customer satisfaction, which improves employee satisfaction. Businesses are able to consolidae data and make accurate decisions based on real time data and make a smart investment that leverages existing infrastructure and technology. Fill out the short form to schedule a test drive today and you can see for yourself how screenpop and click to dial can shave time off interactions. First Name*Last Name*Email Address* EmailThis field is for validation purposes and should be left unchanged. Not ready to take Contact Canvas for a spin yet, but interested in learning more? ⇓ Check out these resources to find out more information… Ready to talk about your Salesforce integration project? Click to request a quote today! GET A QUOTE Certified Appexchange Member As a Certified Member of the Appexchange, AMC develops phone and Omni-channel integration solutions for salesforce.com™. Through the standard Salesforce user desktop and Salesforce Lightning, the Salesforce Service Cloud, and Salesforce Open CTI, AMC provides pre-packaged integration for leading voice solutions including Aspect, Avaya, Cisco, Nortel and others. Please visit the AppExchange website to learn more about our certifications for salesforce.com™. The “Power of Us” Program AMC is proud to be a member of the “Power of Us” program. We work with the Salesforce.com™ Foundation to donate licenses to nonprofit organizations to help them reach more people more quickly. Visit their website to find out more about the program, or contact us to see if your organization is eligible for the program. Salesforce Resource Center Datasheets Salesforce Datasheet Salesforce Problem Solution Salesforce Check out this datasheet to learn more about Contact Canvas Agent for Salesforce Salesforce Features List Check out this datasheet to learn about Contact Canvas Agent for Salesforce features Omni-Channel for Salesforce Find out how Contact Canvas Agent Omni-Channel for Salesforce can help your call center become more efficient with support for multiple channels including voice, chat, email, etc.. Map Your Customer Journey Check out this datasheet to learn why you need to implement contact center integration Outbound Dialer Datasheet Check out this datasheet to learn more about Contact Canvas outbound dialer features Contact Canvas Overview Check out this datasheet to learn more about Contact Canvas Agent Palette Check out this datasheet to learn more about Agent Palette and how it can be used to extend Contact Canvas Case Studies Canon Financial Services Novo Nordisk Putnam TriNet Cloud 11 for American University in Cairo Summary of Carnival, Colmobil, Continental, Novo Nordisk & Putnam Demos Salesforce Watch a demo of Contact Canvas Agent for Salesforce Salesforce Lightning See a demo of Contact Canvas Agent for Salesforce Lightning to find out more about the solution and see the features. Salesforce Omni-Channel – Blended Mode Watch a demo of Contact Canvas Agent for Salesforce Omni-Channel in blended mode Salesforce Omni-Channel – Super Agent mode Watch a demo of Contact Canvas Agent for Salesforce Omni-Channel in super agent mode Administration Portal Watch a demo of the Contact Canvas Administration Portal