AMC Technology
CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
AMC Technology
Menu
  • DAVINCI
    • What is DaVinci?
    • Pricing
    • App Gallery
  • INTEGRATIONS
    • Amazon Connect
    • Avaya
    • Aspect
    • Cisco
    • Genesys Pure Cloud
    • Microsoft Dynamics
    • Oracle CX Sales
    • Oracle CX Service
    • Oracle Siebel
    • SAP CRM
    • SAP Hybris C4C
    • Salesforce
    • ServiceNow
    • Twilio
    • Twilio Flex
    • Zendesk
  • SUPPORT
    • Customer Portal
    • Support Info
    • Services
    • Developers
    • Trust & Security
    • Creators Studio ↗
  • RESOURCES
    • Knowledge CenterNew!
    • Integration Assessment
    • Success Stories
    • Blog
    • News & Events
  • PARTNERS
    • DaVinci Platform Partners
    • DaVinci Sales & Service Partners
  • COMPANY
    • About Us
    • Careers
    • Internships
    • MVP Program
    • Non-Profits
    • Contact
  • DEMO

Oracle CX Sales & B2B Service

Create the contact center you want with the flexibility of DaVinci

TALK TO A SPECIALIST

Pure Cloud and/or Premise

Experience a pure cloud contact center or use our DaVinci Premise app to connect to premise communication platform(s) if needed

Advanced Features

Utilize advanced features with DaVinci Agent like screen pop, click-to-dial, agent analytics, quick add and more

START FREE TRIAL

Powerful Plug & Play

Invent you ideal contact center by leveraging Creators Studio to connect Oracle CX Sales & B2B Service to additional 3rd party apps or build your own

Key Features of DaVinci for Oracle CX Sales & B2B Service

Integrated Toolbar with Agent Status and Contextual Call Controls

Agent status and Contextual Call Controls are presented based upon the requirements of your contact center. This gives agents the needed controls right within the toolbar, eliminating the need to switch to other tools.

Pre-defined Call Notes

These can be configured based upon agent needs. They save time and can be leveraged in metrics and analytics.

Screen Pop

Automatically pops a customer’s account and ticket information upon receiving a phone call, chat or text so the agent has a chance to find out about who is calling before answering the call. This saves agents time because they don’t have to manually look for customer records and gives them context (name, incident ID, status, etc.) about who is calling to provide personalized customer service.

Click-to-Dial

This turns phone numbers within Oracle CX Sales & B2B Service into clickable links for agents to place outbound calls, eliminating the need for an agent to enter in a phone number manually. This not only saves the agents time, but ensures they are dialing the correct number.

Sign-up for a Free Live Demo

Why its the best way to get information specialized to your needs: 

  • One of our specialists will guide you through the features of our solution for Oracle CX Sales & B2B Service
  • We’ll answer ALL of your questions
  • We’ll even base your session on your needs – if you need coaching to explain benefits to a team of decision makers or maybe you just prefer the technical details, we’ll structure it that way for you!

Supported Oracle Solutions

An Oracle Gold Partner since 2001, AMC Technology supports contact center integrations for the following Oracle solutions.

Supported Oracle Solutions

  • Oracle CX Sales & B2B Service
  • Oracle CX Service – B2C
  • Oracle Siebel

Available on Oracle Cloud Marketplace

Oracle CX Sales & B2B Service Resource Center

Oracle CS Sales & B2B Service Datasheet

Salesforce
Avaya
Cisco
SAP
Microsoft Partner
Aspect
Zendesk
Twilio
ServiceNow
Genesys
  • Facebook
  • Twitter
  • Linkedin
  • YouTube

Contact Us

Call Us: +1 (800) 390-4866
Email Us: info@amctechnology.com
Talk to a Specialist

ChatBot

Chat With Us

X    

chat

Copyright © 1998-2020 AMC Technology, LLC. All Rights Reserved | Terms of Use | Privacy Policy

We use cookies to personalize content and enhance your overall experience. If you continue without changing your settings, we’ll assume you’re happy to receive cookies on this site. However, you can change your cookie settings at any time. More information