CTI Integration Solutions for Oracle Siebel OVERVIEWFEATURESPRICINGDEMOGET STARTED Integrate your Phone System & CRM for a More Efficient Contact Center Connect Oracle Siebel to your Aspect, Avaya or Cisco telephony system. GET MORE INFO To Application developers/Architects who value robust development tools and an easily extensible platform: Contact Canvas Provides a Reliable, Cost Effective Solution that is Versatile and Certified Contact Center Experts since 1995 Customers in 10 verticals and over 30 countries, from Australia and Zimbabwe to Canada and Mexico Longstanding Microsoft partner since 1999 Multiple vendor platforms are supported that can be switched out easily for a long term solution Advanced CTI and Omni-channel features that can be extended easily for specific needs Supports different user types so everyone in the enterprise can benefit from CTI Mitigates risk because solutions are up to date and certified Telephony and Omni-channel work seamlessly for a true blended agent experience Use the telephony infrastructure you already have today Deploy on premise or in a private cloud Leverage Your Existing Phone System, Connect Your Oracle Siebel CRM and Start Benefiting from CTI Screen Pop Know details about the customer such as interaction history and last purchase before interacting Screen pop search can be configured based on a caller’s phone number, email address or call attached data Route interactions based on customer information to reduce frustration Comprehensive Reporting 360 ° view of the contact center to make informed, data-driven decisions Generated reports eliminate the need for manual reporting and includes all channels Soft & Hard Phone Sync Be prepared in case of a disaster and keep accurate reports Make and take phone calls from Contact Canvas controls or your desk phone Click-to-Dial Functionality Eliminate Manual Dialing and Reduce Errors Allows the agent to click on a phone number within the CRM application to place an outbound call Solution Pricing Professional $35 / PER AGENT $10 Additional Per Add-On Installation & Implementation Foundation – CTI Community Support Forum 24/7 Online Support Ticket Resolution Add – Ons: Outbound Campaign* Failover Non-Production GET A QUOTE Enterprise $50 / PER AGENT All Add-Ons Included Installation and Implementation Foundation- CTI Community Support Forum 24/7 Online Support Ticket Resolution Agent Palette Omni-Channel Outbound Campaign* Failover Non-Production GET A QUOTE *Outbound option available with Cisco, Aspect, Avaya (exact features may vary by product combinations) Contact Canvas will change how efficiently your contact center operates. Customers receive better customer service with quicker resolution times and smart technology that connects them with the right agent every time. Agents work more efficiently, understand their job performance and increase customer satisfaction, which improves employee satisfaction. Businesses are able to consolidae data and make accurate decisions based on real time data and make a smart investment that leverages existing infrastructure and technology. Fill out the short form to book a demo today. First Name*Last Name*Email Address* CommentsThis field is for validation purposes and should be left unchanged. This iframe contains the logic required to handle Ajax powered Gravity Forms. Not ready to book a demo, but interested in learning more? ⇓ Check out these resources to find out more information… Click to start a quote today! GET A QUOTE Oracle Timeline 2006 Partnership Established 2006 Supported Siebel Solutions Siebel 7.x Siebel 8.x AMC Technology has achieved Oracle Validated Integration status with IP2015 AMC Contact Canvas™ AMC solutions are built on the AMC Contact Canvas platform. Through its open architecture, the AMC product suite enables contact centers to integrate a variety of communication channels, across different platforms, using new or existing infrastructure, creating a omni multi-channel, multi-vendor contact center. What Makes Contact Canvas Different from Other Solutions? Contact Canvas continuously supports the latest version of Oracle Siebel Contact Canvas supports multiple vendor platforms that can be interchanged giving it an advantage over point to point solutions Contact Canvas can support contact centers with less than 5 agents to larger contact centers with thousands of seats Contact Canvas supports outbound dial campaigns because proactive customer care is important Oracle Siebel Resource Center Datasheets Agent Palette Contact Canvas Overview Oracle Siebel Siebel Command Sheet Outbound Dialer Datasheet Case Studies Carnival Summary of Carnival, Colmobil, Continental, Novo Nordisk & Putnam
