ORACLE SIEBEL INFORMATIONOVERVIEWFEATURESDRIVERSPRICINGDEMOTRIALGET STARTED Tired of looking through multiple websites trying to find information you need? Let the experts at AMC Technology help you with that! Fill in your information below and submit! An AMC Technology Oracle technician will reach out with a few questions so we can gather the correct information for you.Name* First Last Email* Lead SourceWebLead Source DetailsCRMOracle SiebelSubmitting the above information will add you to our CRM system. If at any time you no longer wish to be contacted by our technicians, just let us know and we will remove you from our contact list. Integrate your telephone system with SIEBEL CRM Aspect | Avaya | Cisco Siebel has been satisfying customers since 1993 with their award winning Customer Relationship Management software (CRM). AMC Technology (AMC) has been enhancing the customer experience since 1995 with Siebel CTI Integration (also known as Siebel Telephony Integration or Siebel Telephone Integration). With this much experience, why would you look anywhere else! Agents! See customer information before you answer the call. Customers demand more today than ever before! How many times have you called a business and the person answering the call asks you a series of questions to figured who you are. Annoying, right! Automate that process by integrating your Siebel system with your phone system. AMC supports all the major phone systems like Avaya, Aspect, Cisco, and many other systems. Take a minute to see what others have been saying about our solutions “This enhancement has been a critical component to understanding and increasing lead conversion. Additionally, sales managers have more real-time and accurate call data, offering opportunities to impact today’s performance. It has been an effective tool to optimize agent and lead performance.” – Colleen Oliverio, Director of Strategic Alliances, Carnival Cruise Lines 5.0 2018-02-21T16:05:30+00:00 – Colleen Oliverio, Director of Strategic Alliances, Carnival Cruise Lines “This enhancement has been a critical component to understanding and increasing lead conversion. Additionally, sales managers have more real-time and accurate call data, offering opportunities to impact today’s performance. It has been an effective tool to optimize agent and lead performance.” https://www.amctechnology.com/testimonials/7105/ “The product install was easy and it just worked.” – Putnam Financial 5.0 2018-02-21T16:08:06+00:00 – Putnam Financial “The product install was easy and it just worked.” https://www.amctechnology.com/testimonials/7106/ “Implementing AMC CTI integration laid solid foundations for a leap in Colmobil’s Customer Interaction Centers behavior and performance.” – Gil Katz, CIO, Colmobil Corporation 5.0 2018-01-20T12:27:10+00:00 – Gil Katz, CIO, Colmobil Corporation “Implementing AMC CTI integration laid solid foundations for a leap in Colmobil’s Customer Interaction Centers behavior and performance.” https://www.amctechnology.com/testimonials/6696/ “With AMC’s Contact Canvas the migration was a breeze… It was the only product we didn’t have any problems with.” – Felix Melendes, IT Lead, CPS Energy 5.0 2018-01-20T13:54:57+00:00 – Felix Melendes, IT Lead, CPS Energy “With AMC’s Contact Canvas the migration was a breeze… It was the only product we didn’t have any problems with.” https://www.amctechnology.com/testimonials/6701/ ““Support in answering questions and squeezing us into a very aggressive schedule was refreshing.” - Putnam Financial 5.0 2018-02-21T16:09:12+00:00 - Putnam Financial ““Support in answering questions and squeezing us into a very aggressive schedule was refreshing.” https://www.amctechnology.com/testimonials/7108/ “When your business and customer interaction requires improvement and you want motivated agents, a CTI integration is a step into the right direction. AMC is an experienced vendor, offering a solution that has perfectly fit our business needs for years” – Melanie Albrecht, Unified Communication Systems Specialist, Continental Tire 5.0 2018-01-20T11:56:18+00:00 – Melanie Albrecht, Unified Communication Systems Specialist, Continental Tire “When your business and customer interaction requires improvement and you want motivated agents, a CTI integration is a step into the right direction. AMC is an experienced vendor, offering a solution that has perfectly fit our business needs for years” https://www.amctechnology.com/testimonials/6692/ “We struggled to capture critical attempt, contact and conversion data making it difficult to maximize sales opportunities. This challenge made it impossible to test strategies for improvement. We had no real time call statistics that were actionable.” – Colleen Oliverio, Director of Strategic Alliances, Carnival Cruise Lines 5.0 2018-02-21T16:03:45+00:00 – Colleen Oliverio, Director of Strategic Alliances, Carnival Cruise Lines “We struggled to capture critical attempt, contact and conversion data making it difficult to maximize sales opportunities. This challenge made it impossible to test strategies for improvement. We had no real time call statistics that were actionable.” https://www.amctechnology.com/testimonials/7104/ “We like that it [Contact Canvas] is a very stable, reliable platform and we haven’t had any problems working with AMC. We have enjoyed working with their support team.” – Felix Melendes, IT Lead, CPS Energy 5.0 2018-01-20T13:56:31+00:00 – Felix Melendes, IT Lead, CPS Energy “We like that it [Contact Canvas] is a very stable, reliable platform and we haven’t had any problems working with AMC. We have enjoyed working with their support team.” https://www.amctechnology.com/testimonials/6705/ 5.0 8 Contact Center Experts since 1995 Customers in 10 verticals and over 30 countries, from Australia and Zimbabwe to Canada and Mexico Longstanding Oracle partner since 2001 Longstanding Microsoft partner since 1999 Multiple vendor platforms are supported that can be switched out easily for a long term solution Advanced CTI features that can be extended easily for specific needs Supports different user types so everyone in the enterprise can benefit from CTI Mitigates risk because solutions are up to date and certified Use the telephony infrastructure you already have today Once you are ready to take advantage of the best call center ROI you can possibly achieve, give us a call: Phone: +1 804 419 8600 Toll free: +1 800 390 4899 (US and Canada) GET MORE INFO To Application developers/Architects who value robust development tools and an easily extensible platform: Contact Canvas Provides a Reliable, Cost Effective Solution that is Versatile and Certified Contact Center Experts since 1995 Customers in 10 verticals and over 30 countries, from Australia and Zimbabwe to Canada and Mexico Longstanding Microsoft partner since 1999 Multiple vendor platforms are supported that can be switched out easily for a long term solution Advanced CTI and Omni-channel features that can be extended easily for specific needs Supports different user types so everyone in the enterprise can benefit from CTI Mitigates risk because solutions are up to date and certified Telephony and Omni-channel work seamlessly for a true blended agent experience Use the telephony infrastructure you already have today Deploy on premise or in a private cloud Leverage Your Existing Phone System, Connect Your Oracle Siebel CRM and Start Benefiting from CTI Screen Pop Know details about the customer such as interaction history and last purchase before interacting Screen pop search can be configured based on a caller’s phone number, email address or call attached data Route interactions based on customer information to reduce frustration Comprehensive Reporting 360 ° view of the contact center to make informed, data-driven decisions Generated reports eliminate the need for manual reporting and includes all channels Soft & Hard Phone Sync Be prepared in case of a disaster and keep accurate reports Make and take phone calls from Contact Canvas controls or your desk phone Click-to-Dial Functionality Eliminate Manual Dialing and Reduce Errors Allows the agent to click on a phone number within the CRM application to place an outbound call AMC Technology has Siebel integration drivers for many Computer Telephony Integration (CTI) Vendors. Siebel Integration to Amazon Amazon connect has only been on the market for a short time and AMC Technology already has Integration: Amazon Connect Siebel integration into Amazon Connect: CTI functionality: Answer, Hold, Hang-up, Transfer, Conference, Make call (Click to Dial/Click to Call). Agent (ACD) Functionality: Login, Logout, Ready/Available for a call, Not Ready (with Reason Codes), After Call Work (ACW). Siebel Integration to Avaya/Aura AMC Technology has been building Siebel Integration into Avaya since the days of CenterVu! Now known as Avaya Enablement Services (AES) and usually associated with Avaya Elite. AMC now covers every middleware Avaya has to offer: Avaya Elite (AES) Siebel integration into AES: CTI functionality: Answer, Hold, Hang-up, Transfer, Conference, Make call (Click to Dial/Click to Call). Agent (ACD) Functionality: Login, Logout (with Reason Codes), Ready/Available for a call, Not Ready (with Reason Codes), After Call Work (ACW). Siebel Data: Use Siebel data and Avaya Adjunct Routing to make decisions on where the call should be routed or collect data from Siebel to push into the the Agents screen for additional customer insight. Avaya Aura Contact Center (AACC) (CCT) Siebel Integration into AACC / Siebel Integration into CCT CTI functionality: Answer, Hold, Hang-up, Transfer, Conference, Make call (Click to Dial/Click to Call) Agent (ACD) Functionality: Login, Logout (with Reason Codes), Ready/Available for a call, Not Ready (with Reason Codes), After Call Work (ACW). Siebel Data: Use Siebel data and Avaya’s Hosted Data Exchange to make decisions on where the call should be routed or collect data from Siebel to push into the the Agents screen for additional customer insight. Avaya Interaction Center (AIC) Siebel Integration into AIC CTI functionality: Answer, Hold, Hang-up, Transfer, Conference, Make call (Click to Dial/Click to Call) Agent (ACD) Functionality: Login, Logout (with Reason Codes), Ready/Available for a call, Not Ready (with Reason Codes), After Call Work (ACW). Siebel Data: Use Siebel data and Avaya’s Interaction Center Workflow to make decisions on where the call should be routed or collect data from Siebel to push into the the Agents screen for additional customer insight. Avaya IP Office / Avaya BCM Siebel Integration into IP Office / Siebel Integration into BCM CTI functionality: Answer, Hold, Hang-up, Transfer, Conference, Make call (Click to Dial/Click to Call) Siebel Integration to Cisco Cisco protocol has gone through quite a few name changes over time since their purchase of GED188/ICM but the integration is still the same for AMC Technology. This allows your agents to use Cisco Agent desktop (CAD) or Finesse in parallel if they wish to… the best part, they don’t have to when using the embedded Siebel toolbar powered by AMC Technology. Unified Communication Manager Express (UCCX) Siebel integration into UCCX: CTI functionality: Answer, Hold, Hang-up, Transfer, Conference, Make call (Click to Dial/Click to Call). Agent (ACD) Functionality: Login, Logout (with Reason Codes), Ready/Available for a call, Not Ready (with Reason Codes), After Call Work (ACW – Timed ACW). Support for user defined and ECC call data fields Fail-Over support Unified Communication Manager Enterprise (UCCE) Siebel Integration into UCCE CTI functionality: Answer, Hold, Hang-up, Transfer, Conference, Make call (Click to Dial/Click to Call). Agent (ACD) Functionality: Login, Logout (with Reason Codes), Ready/Available for a call, Not Ready (with Reason Codes), After Call Work (ACW – Timed ACW). Support for user defined and ECC call data fields Support for PG Fail-Over (Duplexing / Duplex / Side A Side B) Unified Communication Manager (UCM) Siebel Integration into UCM / TAPI CTI functionality: Answer, Hold, Hang-up, Transfer, Conference, Make call (Click to Dial/Click to Call) Siebel Integration to Aspect Aspect has stopped support for Enterprise Contact Center (ECS / CS) so AMC Technology will follow suite. If you have an older Aspect environment and require integration prior to your move to Unified IP (UIP), let us know, we can still help you out in the interim. Unified IP (UIP) Siebel integration into UIP: CTI functionality: Answer, Hold, Hang-up, Transfer, Conference, Make call (Click to Dial/Click to Call). Agent (ACD) Functionality: Login, Logout (with Reason Codes), Ready/Available for a call, Not Ready (with Reason Codes), After Call Work (ACW). Support for user defined fields Enterprise Contact Center (ECS / CS) Siebel Integration into ECS / Siebel Integration to CS CTI functionality: Answer, Hold, Hang-up, Transfer, Conference, Make call (Click to Dial/Click to Call). Agent (ACD) Functionality: Login, Logout, Ready/Available for a call, Not Ready (with Reason Codes), After Call Work (ACW). Note: Aspect has stopped support for ECS. AMC Technology can work with you if you require a solution prior to your UIP upgrade. Siebel Integration to SAP Contact Center (BCM) AMC Technology has been building SAP Adapters to the SAP CRM platform for years, only make sense to build a driver to their CTI platform! SAP Contact Center (BCM) SAP integration into SAP Contact Center (BCM): CTI functionality: Answer, Hold, Hang-up, Transfer, Conference, Make call (Click to Dial/Click to Call). Agent (ACD) Functionality: Login, Logout (with Reason Codes), Ready/Available for a call, Not Ready (with Reason Codes), After Call Work (ACW). Solution Pricing Professional $35 / PER AGENT $10 Additional Per Add-On Installation & Implementation Foundation – CTI Community Support Forum 24/7 Online Support Ticket Resolution Add – Ons: Outbound Campaign* Failover Non-Production GET A QUOTE Enterprise $50 / PER AGENT All Add-Ons Included Installation and Implementation Foundation- CTI Community Support Forum 24/7 Online Support Ticket Resolution Agent Palette Omni-Channel Outbound Campaign* Failover Non-Production GET A QUOTE *Outbound option available with Cisco, Aspect, Avaya (exact features may vary by product combinations) Contact Canvas will change how efficiently your contact center operates. Customers receive better customer service with quicker resolution times and smart technology that connects them with the right agent every time. Agents work more efficiently, understand their job performance and increase customer satisfaction, which improves employee satisfaction. Businesses are able to consolidae data and make accurate decisions based on real time data and make a smart investment that leverages existing infrastructure and technology. Fill out the short form to book a demo today. First Name*Last Name*Email Address* NameThis field is for validation purposes and should be left unchanged. This iframe contains the logic required to handle Ajax powered Gravity Forms. Not ready to book a demo, but interested in learning more? ⇓ Check out these resources to find out more information… Free Software Trial We know that finding the right integration solution can be challenging. But we’re confident that our solution will fit your requirements, so we are offering you an opportunity to try before you buy. If you would like to implement our solution in your Siebel Development environment, let us know, and we can have it up and running before you know it! Simply fill out the form to your right and click ‘Request Trial’. Someone will promptly reach out and set up a call to discuss the details. First Name*Last Name*Email Address* Phone Number (With Country Code)Start Date (Approximate date for your trial)* This iframe contains the logic required to handle Ajax powered Gravity Forms. Click to start a quote today! GET A QUOTE Oracle Timeline 2006 Partnership Established 2006 Supported Siebel Solutions Siebel 7.x Siebel 8.x AMC Technology has achieved Oracle Validated Integration status with IP2015 AMC Contact Canvas™ AMC solutions are built on the AMC Contact Canvas platform. Through its open architecture, the AMC product suite enables contact centers to integrate a variety of communication channels, across different platforms, using new or existing infrastructure, creating a omni multi-channel, multi-vendor contact center. What Makes Contact Canvas Different from Other Solutions? Contact Canvas continuously supports the latest version of Oracle Siebel Contact Canvas supports multiple vendor platforms that can be interchanged giving it an advantage over point to point solutions Contact Canvas can support contact centers with less than 5 agents to larger contact centers with thousands of seats Contact Canvas supports outbound dial campaigns because proactive customer care is important Oracle Siebel Resource Center Datasheets Oracle Siebel Check out this datasheet to learn more about Contact Canvas for Siebel Siebel Command Sheet Check out this datasheet to learn what Siebel event handlers are supported to extend Contact Canvas for Siebel Outbound Dialer Datasheet Check out this datasheet to learn more about Contact Canvas outbound dialer features Contact Canvas Overview Check out this datasheet to learn more about Contact Canvas Case Studies Carnival Find out how Carnival benefitted from using Contact Canvas to integrate Siebel and Avaya Summary of Carnival, Colmobil, Continental, Novo Nordisk & Putnam Find out how some customers are using Contact Canvas to improve their contact centers
