Microsoft Dynamics Multi-Channel Integration Create the contact center you want with the flexibility of DaVinci GET STARTED Pure Cloud and/or Premise Experience a pure cloud contact center or use our Picasso app to connect to premise communication platform(s) if needed Advanced Features Utilize advanced features with DaVinci Agent like screen pop, click-to-dial, agent analytics, quick add and more Powerful Plug & Play Invent you ideal contact center by leveraging Creators Studio to connect Dynamics to additional 3rd party apps or build your own Advanced Features Elevate your contact center with smart telephony and omni-channel features for inbound contact centers, outbound dialing and/ or blended agent contact centers. Get Full List of Features > Screen Pop Automatically pops a customer’s account information upon receiving a phone call (or chat, text, email, etc.) so the agent has a chance to find out about who is calling before answering the call. This saves customers time because they don’t have to manually look for customer records and gives them context (name, last purchase, status, etc.) about who is calling to provide personal customer service. See it in 365 | See it in USD Click-to-Dial This turns phone numbers within Microsoft Dynamics into clickable links for agents to place outbound calls, eliminating the need for an agent to enter in a phone number manually. This not only saves the agents time, but ensures they are dialing the correct number. See it in USD Contextual Call Controls Telephony controls (hold, warm transfer, blind transfer, conference, etc.) are presented based on the status of the call and/ or the requirements of your contact center. This gives agents the needed controls right within the toolbar, eliminating the need to switch to other tools. See it in 365 | See it in USD Agent Analytics With automatic call and omni-channel logging with time stamps, agents can make knowledgeable decisions based on comprehensive and accurate data and access telephony and/ or omni-channel reporting directly within Dynamics CRM. See it in 365 | See it in USD Customer Screen Transfer Whenever a call is transferred to a different agent, the same account is populated to the next agent. This gives the agent receiving the call all of the information, so the customer doesn’t have to repeat information. See it in 365 | See it in USD Sign-up for a Free Live Demo Why its the best way to get information specialized to your needs: One of our specialists will guide you through the features of our solutions for Microsoft Dynamics We’ll answer ALL of your questions We’ll even base your session on your needs – if you need coaching to explain benefits to a team of decision makers or maybe you just prefer the technical details, we’ll structure it that way for you! First Name*Last Name*Email Address* PhonePlease include country codePhoneThis field is for validation purposes and should be left unchanged. A Day in the Life of an Agent Our History with Microsoft is Deep A Dynamics Call Center Solution that is over 11 years old. 1999 2003 2007 2008 2010 2011 2016 2017 Prev Next Microsoft Partnership Established Business Solutions Partner Established Contact Canvas for Dynamics 3.0 Released AMC Achieves Microsoft Gold Partnership Contact Canvas for Dynamics 4.0 Released Contact Canvas for Dynamics 2011 Released Contact Canvas Omni-channel for Microsoft Added Contact Canvas for USD Released and Latest Certification Completed Supported Microsoft Dynamics Solutions Hosted and On Premise, Microsoft Dynamics Unified Service Desk (USD), Microsoft Dynamics 365, Microsoft Dynamics CRM 2016, Microsoft Dynamics CRM 2015 and Microsoft Dynamics CRM 2013 Microsoft Dynamics Resource Center Datasheets Microsoft Dynamics Datasheet This is your first step, your "sale sheet" of our Microsoft Dynamics solution Free Comprehensive Feature List All the beneficial features in a downloadable list Demos Microsoft Dynamics 365 A peek into our integration for Microsoft Dynamics 365 with our Product Manager. Microsoft Dynamics 365 with Skype for Business See how our integration for Microsoft Dynamics 365 including Skype for Business to Contact Canvas provides omni-channel capabilities within CRM and USD with access to web chat, collaboration, audio and video, in addition to telephony integration. Microsoft Unified Service Desk Demo Check out this overview of our Microsoft Dynamics for Unified Service Desk Solution Guides Five Features You May Not Know About Do you know there are limitations of your CRM, but aren’t sure what features are available to solve them? Check out these cheat sheet to find out more about these features that are available.
