Microsoft Dynamics Multi-Channel Integration Contact Center Routing & CTI that Adds Value to the Dynamics (CRM/ 365/ USD) You’re Already Using TRY IT FOR FREE ABOUTSTART HEREFEATURESTRY ITDEMOPRICING Finally, smart communication channel routing for all the ways your customers reach your contact center Chat Social Call Lead or Case Text Email Contact Canvas for Microsoft Dynamics gives agents all of the customer’s information automatically, making sure every interaction is effective, valuable and personable. We provide Telephony (CTI) and multi-channel call center routing for Microsoft Unified Service Desk and Microsoft Dynamics CRMs. Let’s start by answering a few questions… Why would Contact Canvas for Microsoft Dynamics help your contact center? We give companies the behind the scenes tools to make every interaction your business has with your customers is better than just what your Customer Relationship Management (CRM) software can do. Where your Microsoft Dynamics CRM stops, we start. How does it do that? We take whichever Microsoft Dynamics CRM product you’re using (365, Unified Service Desk) and connect it with whichever telephone system you’re using (Avaya, Cisco, Aspect), so you get seamless data transferred between the two. However, we realize it isn’t 1995 when we first started CTI integration, and people communicate via chat, email, text and many others, so we integrate all of those communication channels in the same way, too. What does it actually do for you? Imagine your agents get all of a caller’s information popped on their screen before answering the call or that they can call out by clicking a link within CRM. They don’t have to waste time switching between several applications because all of the data is in one place and the only call controls presented are the ones they actually need at that time. Do some of your agents speak a foreign language, or only have the skillset to speak to customers about billing? With our product, you can route them there with intelligent routing. Now, imagine your tasked with improving your call center’s call handling time or agents’ after call work time this quarter. Our solution gives you automatic call reporting, so you know you’re getting accurate data and can make decisions that drive improvement. See more feature details > We exist because we want to help elevate your Microsoft Dynamics CRM. Plus, we love Microsoft Dynamics – its the CRM we use ourselves. Fill out this form to schedule time to chat with one of our communication specialists about the problems you want to solve in your contact center today! First Name*Last Name*Email Address* PhoneLead Source DetailsLead SourcePhoneThis field is for validation purposes and should be left unchanged. Advanced Features Elevate your contact center with smart telephony and omni-channel features Get Full List of Features > Screen Pop Automatically pops a customer’s account information upon receiving a phone call (or chat, text, email, etc.) so the agent has a chance to find out about who is calling before answering the call. This saves customers time because they don’t have to manually look for customer records and gives them context (name, last purchase, status, etc.) about who is calling to provide personal customer service. See it in 365 | See it in USD Click-to-Dial This turns phone numbers within Microsoft Dynamics into clickable links for agents to place outbound calls, eliminating the need for an agent to enter in a phone number manually. This not only saves the agents time, but ensures they are dialing the correct number. See it in USD Contextual Call Controls Telephony controls (hold, warm transfer, blind transfer, conference, etc.) are presented based on the status of the call and/ or the requirements of your contact center. This gives agents the needed controls right within the toolbar, eliminating the need to switch to other tools. See it in 365 | See it in USD Agent Analytics With automatic call and omni-channel logging with time stamps, agents can make knowledgeable decisions based on comprehensive and accurate data and access telephony and/ or omni-channel reporting directly within Dynamics CRM. See it in 365 | See it in USD Customer Screen Transfer Whenever a call is transferred to a different agent, the same account is populated to the next agent. This gives the agent receiving the call all of the information, so the customer doesn’t have to repeat information. See it in 365 | See it in USD Automatic Call & Activity Logging Call activities are pre-populated or generated automatically to ensure fewer errors and omissions, so administrators have better tracking of agents activities and customer history. This ensures the data that is reported on is accurate, so managers can make data driven decisions that impact the contact center. See it in 365 | See it in USD Ready to see these features in action? Get a Free Live Demo Test Drive our Solution Fill out the information below so we know where to send your virtual keys. First Name*Last Name*Business Email Address* PhoneLead Source DetailsLead SourceCommentsThis field is for validation purposes and should be left unchanged. Sign-up for a Free Live Demo Why its the best way to get information specialized to your needs: One of our specialists will guide you through the features of Contact Canvas We’ll answer ALL of your questions We’ll even base your session on your needs – if you need coaching to explain benefits to a team of decision makers or maybe you just prefer the technical details, we’ll structure it that way for you! First Name*Last Name*Email Address* PhoneCommentsThis field is for validation purposes and should be left unchanged. Prefer to research more on your own before scheduling a demo? ⇓ Check out these resources to find out more information… A Quick Video Showing a Day in the Life of an Agent Get this FREE Doc that Gives you All the Details A Comprehensive List of our Beneficial Features Solution Pricing Plans start at $9 Basic Enhances voice powered contact centers that don’t require complex configurations for an operational integration. Highlights include: Basic agent telephony controls Screen pop based on customer phone number(s) Call history reporting in CRM Support for knowledge worker licenses Advanced Advanced users get a feature-rich integration that gives voice powered contact centers the ability to be driven by user-entered Interactive Voice Response (IVR) data and other progressive contact center features. Highlights include: Advanced agent telephony controls Screen pop and other customizations available with IVR Advanced reporting Flexibility to customize toolbar UI and behavior Enterprise Elevate the contact center to route all agent work items (voice, chat, text, email, case, lead, etc.) with powerful contact center tools that help improve all the ways an organization interacts with customers. Highlights include Out-the-box integration with Skype for Business for chat and voice Business object routing to agents within CRM Powerful agent analytics reporting Ability to integrate to any other 3rd party channel API Premier For a truly blended, omni-channel contact center the premier package delivers the most advanced features for both inbound and outbound tasks and extends proactive customer care with failover licenses. Highlights include: Support for CTI Outbound Dialers Support for Failover GET A QUOTE GET A QUOTE GET A QUOTE GET A QUOTE Click here to find out more details about these packages. Our History with Microsoft is Deep 1999 2003 2007 2008 2010 2011 2016 2017 Prev Next Microsoft Partnership Established Business Solutions Partner Established Contact Canvas for Dynamics 3.0 Released AMC Achieves Microsoft Gold Partnership Contact Canvas for Dynamics 4.0 Released Contact Canvas for Dynamics 2011 Released Contact Canvas Omni-channel for Microsoft Added Contact Canvas for USD Released and Latest Certification Completed A Day in the Life of an Agent Supported Microsoft Dynamics Solutions Hosted and On Premise Microsoft Dynamics Unified Service Desk (USD) Microsoft Dynamics 365 Microsoft Dynamics CRM 2016 Microsoft Dynamics CRM 2015 Microsoft Dynamics CRM 2013 Microsoft Dynamics Resource Center Datasheets Microsoft Dynamics Datasheet This is your first step, your "sale sheet" of our Microsoft Dynamics solution Free Comprehensive Feature List All the beneficial features in a downloadable list Outbound Dialer for Microsoft Dynamics Our outbound dialer provides agents with proactive customer care capabilities. Find out how! Agent Palette Find out more about Agent Palette, our customizable container that allows for JavaScript enhancements and business logic. Case Studies Viking Cruises Find out how a Google image search lead the world’s leading river cruise line to purchase an out-of-the-box solution Regent University Find out how Regent University relies on Contact Canvas to support it's growing contact center Demos Customer Interaction Solutions for Microsoft The day in the life of an agent in 4 areas: social engagement, omni-channel, contact center and agent analytics. Microsoft Dynamics 365 A peek into our integration for Microsoft Dynamics 365 with our Product Manager. Microsoft Dynamics 365 with Skype for Business See how our integration for Microsoft Dynamics 365 including Skype for Business to Contact Canvas provides omni-channel capabilities within CRM and USD with access to web chat, collaboration, audio and video, in addition to telephony integration. Microsoft Unified Service Desk Demo Check out this overview of our Microsoft Dynamics for Unified Service Desk Solution Webinar Recording: 5 Features You May Not Know Of Check out this webinar recording to learn about all of the functionality available that could bring serious benefits for the entire organization. Guides Expert Tip: One Thing You Can Do What's one thing you can do today to improve your contact center? We've learned a thing or two in 23 years in the contact center industry, and we're willing to share. Five Features You May Not Know About Do you know there are limitations of your CRM, but aren’t sure what features are available to solve them? Check out these cheat sheet to find out more about these features that are available.
