Interaction Solutions OVERVIEWFEATURESPRICINGDEMOGET STARTED Connect your communication channels and Microsoft Dynamics CRM, 365 or USD with Omni-Channel integration for a more efficient contact center Connect Microsoft Dynamics CRM/ 365/ USD to your Aspect, Avaya or Cisco telephony system and/or Skype for Business. Now contact centers offer their agents a truly blended experience leveraging their telephony infrastructure and Skype for Business. With Contact Canvas Omni-Channel integration agents have access to chat, video, and collaboration tools along with telephony within Microsoft Dynamics CRM or Unified Service Desk! Using Contact Canvas, contact centers can even add their own channels for a true Omni-channel experience. Social Engagement Extend proactive customer care to include social media Easily identify and quickly respond to sales leads and service opportunities on social media networks See it! Contact Center Drive agent efficiencies via screenpop, click to dial, and advanced telephony features like conference and transfer from within CRM Streamline IT costs by leveraging existing telephony infrastructure See it! Omni-Channel Simplify Agent multi-tasking by routing all agent work (leads, cases, telephone, chat, email, social, etc.) through a single user interface Respond knowledgeably and rapidly with a full 360 degree view of the customer See it! Agent Analytics Make knowledgeable decisions based on comprehensive and accurate data Access telephony and/or omni-channel reporting from within CRM See it! Leverage Your Existing Phone System and Skype for Business, Connect Microsoft Dynamics CRM and Start Benefiting Screen Pop Know details about the customer such as interaction history and last purchase before interacting Screen pop search can be configured based on a caller’s phone number, email address or call attached data Route interactions based on customer information to reduce frustration Comprehensive Reporting 360 ° view of the contact center to make informed, data-driven decisions Generated reports eliminate the need for manual reporting and includes all channels Handle All Channels in a Single User Interface Control Agent Availability Across All Channels Agents and supervisors can manage availability based on current volumes creating a truely blended contact center Click-to-Dial Functionality Eliminate Manual Dialing and Reduce Errors Allows the agent to click on a phone number within the CRM application to place an outbound call Solution Pricing Professional $32 / PER AGENT $7 Additional Per Add-On (discounts based on contract value) Installation and Implementation Foundation – CTI Community Support Forum 24/7 Online Support Ticket Resolution Agent Palette Add – Ons: Omni-Channel Outbound Campaign* Failover Non-Production GET A QUOTE Enterprise $43 / PER AGENT All Add-Ons Included (discounts based on contract value) Installation and Implementation Foundation- CTI Community Support Forum 24/7 Online Support Ticket Resolution Agent Palette Omni-Channel Outbound Campaign* Failover Non-Production GET A QUOTE *Outbound option available with Cisco, Aspect, Avaya (exact features may vary by product combinations) Contact Canvas will change how efficiently your contact center operates. Customers receive better customer service with quicker resolution times and smart technology that connects them with the right agent every time. Agents work more efficiently, understand their job performance and increase customer satisfaction, which improves employee satisfaction. Businesses are able to consolidae data and make accurate decisions based on real time data and make a smart investment that leverages existing infrastructure and technology. Fill out the short form to book a demo today. First Name*Last Name*Email Address* NameThis field is for validation purposes and should be left unchanged. Not ready to book a demo, but interested in learning more? ⇓ Check out these resources to find out more information… Click to start a quote today! GET A QUOTE Microsoft Timeline 1999 2016 2017 Partnership Established 1999 Omnichannel Added 2016 Latest Certification 2017 Upcoming Webinar: 5 Features Call Center Managers Don’t Realize Bring Serious ROI on Microsoft Dynamics CRM/ 365/ USD The way the world communicates is evolving, which is impacting the way customers interact with contact centers. However, many contact center decision makers may not even be aware of all of the functionality available that could bring serious benefits for the entire organization. Join us Wednesday, November 8th for a workshop on some of these features that are available. Say you'll join us! Key Takeaways: The latest and greatest features many contact centers utilizing Microsoft Dynamics aren’t taking advantage of How these features bring serious ROI and give supervisors better results in their KPIs How a robust interaction solution can increase the stickiness of Microsoft Dynamics solutions by leveraging existing infrastructure AMC’s exclusive Microsoft Dynamics team, Rajbans, Nancy, Freddie and Mariah, hope you’ll join us to get the scoop! Supported Microsoft Dynamics Solutions Hosted and On Premise Microsoft Dynamics 365 Microsoft Dynamics CRM 2016 Microsoft Dynamics CRM 2015 Microsoft Dynamics CRM 2013 Microsoft Unified Service Desk Microsoft Dynamics Resource Center Datasheets Microsoft Dynamics Datasheet Check out this datasheet to learn more about our solution for Microsoft Dynamics CRM / 365/ USD Microsoft Features List Check out this datasheet to learn about Contact Canvas Agent for Microsoft features Outbound Dialer Datasheet Check out this datasheet to learn more about Contact Canvas outbound dialer features Case Studies Regent University Find out how Regent University relies on Contact Canvas to support it's growing contact center Viking Cruises Find out how a Google image search lead the world’s leading river cruise line to purchase an out-of-the-box solution Demos Microsoft Dynamics 365 with Skype for Business See how our integration for Microsoft Dynamics 365 including Skype for Business to Contact Canvas provides omni-channel capabilities within CRM and USD with access to web chat, collaboration, audio and video, in addition to telephony integration. Microsoft Dynamics 365 A peek into our integration for Microsoft Dynamics 365 with our Product Manager. Customer Interaction Solutions for Microsoft Find out how organizations will see improvements in social engagement, omni-channel, contact center and agent analytics.
