Interaction Solutions OVERVIEWFEATURESPRICINGDEMOGET STARTEDTEST DRIVE Integrate Microsoft Dynamics (CRM, 365, USD) & Your Communication Channels Use Contact Canvas’ customer interaction solution to connect your phone system with Microsoft Dynamics. Take control of the power of your contact center with CTI features like screen pop, click-to-dial, automatic reporting and more in a single user interface, or extend the capabilities with omni-channel functionality (chat, video message, text, leads, cases, etc.) Skype for Business and social engagement. Contact Center Drive agent efficiencies via screenpop, click to dial, and advanced telephony features like conference and transfer from within CRM Streamline IT costs by leveraging existing telephony infrastructure Omni-Channel Simplify Agent multi-tasking by routing all agent work (leads, cases, telephone, chat, email, social, etc.) through a single user interface Respond knowledgeably and rapidly with a full 360 degree view of the customer Agent Analytics Make knowledgeable decisions based on comprehensive and accurate data Access telephony and/or omni-channel reporting from within CRM Social Engagement Extend proactive customer care to include social media Easily identify and quickly respond to sales leads and service opportunities on social media networks Leverage Your Existing Phone System and Skype for Business, Connect Microsoft Dynamics CRM and Start Benefiting Screen Pop Know details about the customer such as interaction history and last purchase before interacting Screen pop search can be configured based on a caller’s phone number, email address or call attached data Route interactions based on customer information to reduce frustration Comprehensive Reporting 360 ° view of the contact center to make informed, data-driven decisions Generated reports eliminate the need for manual reporting and includes all channels Handle All Channels in a Single User Interface Control Agent Availability Across All Channels Agents and supervisors can manage availability based on current volumes creating a truely blended contact center Click-to-Dial Functionality Eliminate Manual Dialing and Reduce Errors Allows the agent to click on a phone number within the CRM application to place an outbound call Solution Pricing (contract value discounts available) Professional $32 / PER AGENT $7 Additional Per Add-On (discounts based on contract value) Installation and Implementation Foundation – CTI Community Support Forum 24/7 Online Support Ticket Resolution Agent Palette Add – Ons: Omni-Channel Outbound Campaign* Failover Non-Production GET A QUOTE Enterprise $43 / PER AGENT All Add-Ons Included (discounts based on contract value) Installation and Implementation Foundation- CTI Community Support Forum 24/7 Online Support Ticket Resolution Agent Palette Omni-Channel Outbound Campaign* Failover Non-Production GET A QUOTE *Outbound option available with Cisco, Aspect, Avaya (exact features may vary by product combinations) Contact Canvas will change how efficiently your contact center operates. Customers receive better customer service with quicker resolution times and smart technology that connects them with the right agent every time. Agents work more efficiently, understand their job performance and increase customer satisfaction, which improves employee satisfaction. Businesses are able to consolidae data and make accurate decisions based on real time data and make a smart investment that leverages existing infrastructure and technology. Fill out the short form to the right to book a demo today. First Name*Last Name*Email Address* EmailThis field is for validation purposes and should be left unchanged. Not ready to book a demo, but interested in learning more? ⇓ Check out these resources to find out more information… Ready to transform your contact center? Let’s get started GET A QUOTE Want to test drive our solution before purchasing? See how click-to-dial, screen pop and more can shave time off of your contact center’s interactions! 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Microsoft Timeline 1999 2003 2007 2008 2010 2011 2016 2017 Microsoft Partnership Established Business Solutions Partner Established Contact Canvas for Dynamics 3.0 Released AMC Achieves Microsoft Gold Partnership Contact Canvas for Dynamics 4.0 Released Contact Canvas for Dynamics 2011 Released Contact Canvas Omni-channel for Microsoft Added Contact Canvas for USD Released and Latest Certification Completed Supported Microsoft Dynamics Solutions Hosted and On Premise Microsoft Dynamics 365 Microsoft Dynamics CRM 2016 Microsoft Dynamics CRM 2015 Microsoft Dynamics CRM 2013 Microsoft Unified Service Desk Microsoft Dynamics Resource Center Datasheets Microsoft Dynamics Datasheet Check out this datasheet to learn more about our solution for Microsoft Dynamics CRM / 365/ USD Microsoft Features List Check out this datasheet to learn about Contact Canvas Agent for Microsoft features Outbound Dialer for Microsoft Check out this datasheet to learn more about Contact Canvas outbound dialer features Case Studies Viking Cruises Find out how a Google image search lead the world’s leading river cruise line to purchase an out-of-the-box solution Regent University Find out how Regent University relies on Contact Canvas to support it's growing contact center Demos Customer Interaction Solutions for Microsoft Find out how organizations will see improvements in social engagement, omni-channel, contact center and agent analytics. Microsoft Dynamics 365 A peek into our integration for Microsoft Dynamics 365 with our Product Manager. Microsoft Dynamics 365 with Skype for Business See how our integration for Microsoft Dynamics 365 including Skype for Business to Contact Canvas provides omni-channel capabilities within CRM and USD with access to web chat, collaboration, audio and video, in addition to telephony integration. Microsoft Unified Service Desk Demo Check out this overview of our Microsoft Dynamics for Unified Service Desk Solution Webinar Recording: 5 Features You May Not Know Of Check out this webinar recording to learn about all of the functionality available that could bring serious benefits for the entire organization.