CRM Integration Solutions for Aspect Contact Centers Integrate your Phone System & CRM for a More Efficient Contact Center Connect Aspect Unified IP, and Aspect Enterprise Contact Server to SAP, Siebel, Salesforce, Microsoft Dynamics and Desk.com CRMs. GET MORE INFO Contact Canvas Provides a Reliable, Cost Effective Solution that is Versatile and Certified Contact Center Experts since 1995 Customers in 10 verticals and over 30 countries, from Australia and Zimbabwe to Canada and Mexico Longstanding Aspect partner Multiple vendor platforms are supported that can be switched out easily for a long term solution Advanced CTI features that can be extended easily for specific needs Supports different user types so everyone in the enterprise can benefit from CTI Mitigates risk because solutions are up to date and certified Use the telephony infrastructure you already have today Deploy on premise or in a private cloud Book a Demo Leverage your Existing Aspect Phone System and Connect Your CRM and Start Benefiting from CTI Screen Pop Know details about the customer such as call history, last purchase, etc., before answering the phone Search for screen pop can be configured based on a caller’s phone number or call attached data Comprehensive Reporting 360 ° view of the contact center to make informed, data-driven decisions Generated reports eliminate the need for manual reporting and increases accuracy of information Soft & Hard Phone Sync Be prepared in case of a disaster and keep accurate reports Make and take phone calls from Contact Canvas controls or your desk phone Click-to-Dial Functionality Eliminate Manual Dialing and Reduce Errors Allows the agent to click on a phone number within the CRM application to place an outbound call Aspect Resources Supported Aspect Solutions As an Aspect Technology Alliance Partner, AMC provides solutions for Aspect Unified IP and Aspect Contact Server that deliver native, server-level integration. Used every day by thousands of agents around the globe, AMC solutions help innovative organizations to work more effectively and deliver higher levels of customer service. AMC is a proud member of the Aspect Innovation Exchange, a showcase for cutting edge mobile and cloud-based customer engagement applications. AMC Contact Canvas™ AMC solutions are built on the AMC Contact Canvas platform. Through its open architecture, the AMC product suite enables contact centers to integrate a variety of communication channels, across different platforms, using new or existing infrastructure, creating a true omni-channel, multi-vendor contact center. What Makes Contact Canvas Different from Other Solutions? Contact Canvas supports Aspect Unified IP, and Aspect Enterprise Contact Server Contact Canvas supports multiple vendor platforms that can be interchanged giving it an advantage over point to point solutions Contact Canvas supports contact centers with less than 5 agents to larger contact centers with thousands of seats Contact Canvas supports outbound dial campaigns because proactive customer care is important
